Mobile support

You can manage your mobile account online at astoundmobile.com and/or through the Astound mobile app. Whether online or using the app, you can monitor data usage, prepare for international travel, and more.

The password you use for your MyAstound account will be the same one used for Astound Mobile. You can reset your password anytime by clicking on Password & Security within the MyAstound portal. If you forgot your password, simply click ‘Forgot your username or password?’ and follow the prompts.

Yes, you can sign up for Astound Mobile at any time so long as you’re an Astound internet customer.

Here is how to sign up on Astound Mobile:

• Step 1: Visit astoundmobile.com/astound.com to sign up.
• Step 2: Choose your plan. Choose a plan that best meets your budget and current data usage.
• Step 3: Add additional lines. Add up to four additional lines for friends or family members (for a total of five lines on your account). If you’re adding the lines, you’re the Group Owner.
• Step 4: Billing and Shipping. Let us know where to send your SIM(s) and provide a phone number we can call in the event of any shipping or billing issues.
• Step 5: Review your plan charges. You’ll have a chance to look over your order summary. Your plan charges will appear on an upcoming monthly statement after your service has been activated.
• Step 6: Confirmation. Congratulations on completing the sign-up steps! Your Welcome Kit is on its way. Once you receive it, you can proceed to activation.

A credit check may be required when you sign up for service.

Whether you have SD video streaming quality or HD video streaming quality depends upon which plan you select. For details, please review our current plan options here.