How to activate your astound mobile account
Activating your account
Follow these steps and tips to get off to a great start with your Astound Mobile service activation!
We will walk you through the process and and answer questions you may have.
What you'll learn:
- How do I activate my service on Astound Mobile?
- How do I know when my service goes live?
- Does the group owner have to be active for secondary lines?
- How long will it take for my phone to activate?
- Can I get a new phone number?
- Can I pick the number when activating?
- Find info on related topics
- Looking for more support?
How do I activate my service on Astound Mobile?
Step 1: Connect to WiFi
Make sure you’re connected to WiFi. If you’re setting up a brand new phone and brand new phone number, this should take about 15 minutes.
If you are porting your number, it can take anywhere from 2-4 hours for your number to become fully active.
Step 2: Sign in to the Astound Mobile app
Download Astound Mobile’s app and sign in. You will use your MyAstound account username and password to log in.
Step 3: Activate and confirm
Click on Activate Now and confirm that your device is unlocked.
Please note: before you activate, we want to make sure you’ve verified your phone is unlocked and compatible with the Astound Mobile network. Your phone should be paid in full and not under contract with another provider.
If you are uncertain whether your phone is unlocked, please reach out to your old carrier to confirm this before moving forward in the activation process.
Step 4: Confirm device details
Confirm your device details. Double check your IMEI is entered correctly and hit Next.
Step 5: SIM card
Scan the barcode on the back of the SIM card.
Locate your Welcome Kit, take out that SIM card, and flip the card around to scan the back with the camera on your phone.
From there, you will be given a series of prompts to follow.
Please note: if you’re porting over your current phone number from another carrier you’ll need your current carrier account information including:
- Account number.
- PIN/Password provided by your previous carrier.
- Billing ZIP code.
- Once you’ve entered this information when prompted, click Next.
- If you’re starting fresh with a new phone number, you can scroll down to the bottom of your mobile screen and click Next.
Step 6: Information confirmation
Confirm all of your information is entered correctly. If all looks good, click on Activate.
It can take anywhere from five minutes to two hours for your line to become active on Astound Mobile.
This depends on whether you are porting or getting a new number.
We’ll notify you when you’re active on Astound Mobile through a push notification via your app as well as an email.
How do I know my service is live?
Once you’re live on Astound Mobile, you’ll receive notifications as well as in-app messaging letting you know you’re service is active.
If you aren’t receiving notifications but you’ve completed the steps outlined in your Welcome Kit, check with our Care team to see if you are good to insert your SIM into your phone
If you’ve inserted your SIM card and received notifications from Astound Mobile, but your service still isn’t active, switch your WiFi on and off by toggling the Airplane mode found in the settings menu.
That will disconnect and reconnect your phone to the towers. Now, you should be good to go!
Does the group owner have to be active to activate secondary lines?
Yes, the group owner MUST be active for the other lines to work
How long will it take for my phone to activate?
If you are requesting a new number, the general time for your phone’s activation will range from five minutes to two hours.
If you are porting your number (which means bringing your number with you), it may take from 5 minutes to five business days (in some exceptional cases) depending upon how quickly your previous carrier acts.
While we are waiting for your carrier to release your number, your old service continues to work with no interruption.
If you need help, please contact our Care team at 1.800.427.8686.
Please note: In order to avoid service disruption, you should only cancel your previous service AFTER you are live on Astound Mobile. If you cancel your service prior to becoming live on Astound Mobile, you will no longer be able to keep your current phone number.
Can I get a new phone number?
Yes. Once you’ve signed up for service, we’ll send you a SIM card, then you’ll activate using the Astound Mobile app.
Choose your option to get a new number within the app and enter in the desired ZIP code that will pull the area code for your new line.
Can I pick the number when activating?
You can’t select your own phone number based upon technical limitations; Astound will automatically assign you a new phone number based on the ZIP code provided by you if you are not porting your current phone number to Astound Mobile.
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