How to activate your astound mobile account

Confirm your device details. Double check your IMEI is entered correctly and hit Next.

Please note: if you’re porting over your current phone number from another carrier you’ll need your current carrier account information including:

• • Account number.
  • PIN/Password provided by your previous carrier.
  • Billing ZIP code.
  • Once you’ve entered this information when prompted, click Next.
  • If you’re starting fresh with a new phone number, you can scroll down to the bottom of your mobile screen and click Next.

We’ll notify you when you’re active on Astound Mobile through a push notification via your app as well as an email.

Once you’ve received this notification, you can insert your SIM into your phone.

Yes, the group owner MUST be active for the other lines to work

While we are waiting for your carrier to release your number, your old service continues to work with no interruption.

If you need help, please contact our Care team at 1.800.427.8686.

Please note: In order to avoid service disruption, you should only cancel your previous service AFTER you are live on Astound Mobile. If you cancel your service prior to becoming live on Astound Mobile, you will no longer be able to keep your current phone number.

Yes. Once you’ve signed up for service, we’ll send you a SIM card, then you’ll activate using the Astound Mobile app.

Choose your option to get a new number within the app and enter in the desired ZIP code that will pull the area code for your new line.

You can’t select your own phone number based upon technical limitations; Astound will automatically assign you a new phone number based on the ZIP code provided by you if you are not porting your current phone number to Astound Mobile.