Contact us

There are multiple ways to connect with Astound depending on your needs:

1. By Phone: Call 1-800-427-8686 to speak with a customer care representative 24/7.

2. Online Chat: Click the Live Chat icon on our website to chat instantly with a digital assistant or live agent.

3. Social Media: Reach out to our customer support teams on official social media channels like Facebook or X (formerly Twitter).

4. In-Person: Visit any of our local retail stores and payment centers.

The primary customer service and technical support phone number for Astound is 1-800-427-8686. This line is available 24 hours a day, 7 days a week, for assistance with billing, troubleshooting, plan upgrades, or service transfers.

Business Customers: If you are an Astound Business customer, please contact the dedicated business support line at 1-833-249-2786.

You can easily locate a service center or payment drop-off box near you by visiting our Locations & Payment Centers page. Simply select your state and region to find retail office addresses, hours of operation, and directions. At our local stores, you can pay your bill, exchange or return equipment, and speak to a representative face-to-face.

Yes. New customers can choose their installation date and time window during the online shop plan checkout process. Current customers can request service modifications or schedule a technician visit by logging into their MyAstound Account or by reaching out to our team via Live Chat.

Yes, you can track your appointments and support status directly through your MyAstound online account or the MyAstound mobile app.

Features available in the portal include:

Confirming your technician’s scheduled arrival window.

Enrolling in text message alerts for real-time updates on your service appointment.

Checking active network status or local area outages