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How to check your IMEI number

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What is an IMEI?

An IMEI is your phone’s unique identifier that allows us to check if you can bring your phone to Astound Mobile by verifying that your device is compatible with our mobile network.

Follow these steps for an IMEI check.

How to locate your IMEI


If you have an iPhone, follow these steps to look up the IMEI on your device:

Step 1: Go to Settings > General and tap About.

Step 2: Scroll down to find the IMEI/MEID, and ICCID


If you have an Android, follow these steps to look up the IMEI on your device:

Dial *#06# in your keypad and your IMEI will display.

Or check through settings:

Step 1: Navigate to Settings and then tap About phone.

Step 2: Details about your phone number, IMEI, model number, and serial number will be displayed on-screen.

Young woman with a big 'fro and coffee mug listens to her phone with ear buds

Checking for device compatibility

Use the Astound Mobile phone compatibility tool above and enter your IMEI when prompted.

Once you enter your IMEI, you will receive these results:

• Your phone is compatible

mobile networkThis is great news. You are able to continue down the activation process with your device. Welcome to Astound Mobile!

• Your phone is not compatible

If you received this message, it unfortunately means that your phone isn’t compatible with the network.

• Your phone is compatible, but locked

padlock iconIf your device is still locked, and you have paid off the balance, call your carrier and request for the device to be unlocked.

Frequently Asked Questions

For most devices, the IMEI number can be located by following the steps below.

  • From your device’s home screen, select “Settings”
  • Select “General.”
  • Select “About.”
  • Scroll down to the IMEI, ESN or MEID number.

Looking for something else?

Check out the Support Center for all Mobile support content.


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