Get ready to be astounded
We’re committed to providing you with the very best services and support. Here you’ll find handy guides and “how tos” to ensure you’re getting the most out of your services.
Getting started with Astound Broadband
Manage your account or enjoy your services on-the-go. Your account gives you the flexibility to access your subscription from anywhere.
We’re here to help! Check out these FAQs for immediate answers to your questions, no matter the services you subscribe to.
Frequently asked questions
How do I pay my bill online?
Visit the Customer Center to create a MyAstound account for free online access to your Astound account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Mobile app! Astound accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
How do I setup AutoPay on my account?
How do I change my services?
What if I forget my password?
If you forgot or lost your password, visit your account login portal and click on ‘forgot password’.
How does the Astound Broadband service protection plan work?
Your service protection plan replaces or repairs defective installed in-home wiring used with your covered Astound Broadband devices. Repairs are $4.95 per month. Without the plan, regular service charges of $79.95 may be applied to your bill.
How does Astound Broadband serve my local community?
Astound Broadband sponsors local events in your community. Astound Broadband is also working to end hunger. Thanks to the generosity of our customers and employees, our company has donated over $210,000.00 to Feeding America. We will continue to lend a hand to support those in need and we invite you to join us.
A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission, where available. ©2022 Ziff Davis, LLC. All Rights Reserved.