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Astound Affordable Connectivity Program

Important ACP Update

On January 11, 2024, the Federal Communications Commission (FCC) announced that the Affordable Connectivity Program (ACP) will end in the next few months unless the US federal government provides additional funds for the program.

If you are an Astound ACP customer on or before February 7, 2024, you will continue to receive the up-to $30 ACP benefit to your ACP-supported internet services until the end of the ACP so long as you continue to be eligible to participate in ACP and remain an Astound customer. After February 7, 2024, the ACP will not accept new or re-enrolled ACP participants. If the ACP ends and you continue to receive Astound internet services after the ACP ends, the full undiscounted rate for your service will apply or there may be the option to select an alternate package. Additional information will be coming soon regarding your future package options.

The FCC will provide more information on the status of the ACP in the coming weeks, and Astound will provide further updates as they become available.

Financial support when you need it most

We believe it’s more important than ever that families in need have access to affordable internet, so they can stay connected to family, friends, work and school.

As part of the Affordable Connectivity Program (ACP), you can receive up to $30 per month off your Astound Broadband home internet and/or mobile data services. Eligible and qualified households can apply the ACP benefit of up to $30 to any Astound home internet and/or mobile data plan to lower your monthly cost of internet service. The ACP benefit is available on any current Astound Broadband home internet and/or mobile data services offered in your area, at the same terms available to non-ACP households.

Scheduled Downtime

The ACP lookup system has a scheduled upcoming downtime from
11:03 pm till 11:03 pm.

Scheduled Downtime

The ACP lookup system is in a scheduled downtime until 11:03 pm.

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Continue to enroll now to see if you qualify for the ACP benefit.

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Signing up for free or reduced-priced Internet is as easy as 1-2-3!

1
VERIFY & QUALIFY

Enter your address above to verify you’re in a serviceable area. If serviceable, follow the prompts to continue to the enrollment page to see if you qualify for the ACP benefit.

2
CHOOSE

If you qualify, we will contact you by phone to choose your Internet plan.

3
COMPLETE

Receive up to $30 off your monthly internet bill, if you qualify for the ACP benefit.

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Astound provides our customers with exceptional customer care along with reliable products and services to meet your needs—whether it be working from home, schooling from home, or even play at home — Astound provides what you need.

You Can Choose:

150 Mbps Internet for FREE*

Choose one of our available internet plans

300 Mbps Internet
600 Mbps Internet
1000 Mbps Internet
1200 Mbps Internet
1500 Mbps Internet
2000 Mbps Internet

Observed speeds may vary. New residential customers only.

About the Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission that reduces one eligible household’s broadband internet access service bill by up to $30 per month. We offer a variety of internet packages with no contracts required and no early termination fees. Eligible customers may apply the ACP benefit to one of our current internet packages in their area, opt-out of the program or transfer the ACP benefit to another provider.

If the ACP ends, if the household transfers its ACP benefit to another provider but continues to receive broadband internet service, or if de-enrolled from the ACP, the full, undiscounted retail rate and general terms and conditions of service apply. Complaints about an ACP-supported service or about any difficulty enrolling in the ACP may be made to the FCC Consumer Complaint Center, Phone Number: 1-888-225-5322, Video phone number: 1-844-432-2275, Website address: https://consumercomplaints.fcc.gov/hc/en-us.

Frequently Asked Questions

The Affordable Connectivity Program (ACP) is a government program operated by the Federal Communications Commission that reduces one eligible household’s home and/or mobile broadband internet access service bill (home and/or mobile) by up to $30 per month. The ACP benefit is available only to eligible consumers that qualify for participation.

Eligible customers will receive up to $30 per month off home and/or mobile broadband internet services if qualified to participate. Qualified low-income households may apply the ACP benefit to any home and/or mobile broadband internet services available in your area, at the same terms available to households not eligible for ACP, or a household may transfer the ACP benefit to another provider or opt-out of the program at any time and without incurring a termination fee. The ACP benefit can only be used with one provider at a time. If the ACP ends, if you transfer your ACP benefit to another provider but continue to receive broadband internet service on one or more broadband internet plans, or if de-enrolled from the ACP, the full, undiscounted retail rate and general terms and conditions of service apply.

The ACP benefit is only available to one qualifying household. A household is any individual or group of individuals who live together at the same address and share income and expenses. If the ACP benefit does not completely cover the cost of your home and/or mobile internet services, you must make monthly payments to your ACP-supported broadband internet services. If you do not make payments due, your ACP-supported home and/or mobile broadband internet services will be disconnected after 90 consecutive days of non-payment.

Eligible households with active Astound internet service will receive up to $30 off internet service and equipment rental with the ACP discount, if you qualify.

A household may qualify based on income, or if enrolled in one of the following government assistance programs:

  • Free or Reduced lunch through the National School Lunch Program (NSLP) or Free or Reduced school breakfast through the School Breakfast Program
  • Supplemental Nutrition Assistance Program (SNAP)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    • Bureau of Indian Affairs General Assistance
    • Tribal Temporary Assistance for Needy Families (Tribal TANF)
    • Head Start if income qualifying standard met
    • Food Distribution Program on Indian Reservations
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 200% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: You can look up the income maximum for your household at: https://www.affordableconnectivity.gov/do-i-qualify/

You can determine your eligibility with the steps below:

  1. Enter your address above to verify you’re in a serviceable area. If serviceable, follow the prompts to continue to the enrollment page to see if you qualify for the ACP benefit.
  2. If you qualify, we will contact you by phone to choose your Internet plan.
  3. Receive High-Speed Internet Service with the ACP discount if you qualify.

No. Astound is among numerous broadband providers across the US who are part of the program.

After you’re approved for the Affordable Connectivity Program, a discount credit will be applied to your account for the ACP benefit. This discount credit will go towards your monthly internet service. If an eligible household receives services that contain both home and mobile internet services in the same month of service, the up to a $30 ACP credit will first be applied to your Astound home internet service (including equipment); if any portion of the ACP credit remains, then the remainder will be applied to your mobile data services, if applicable. An eligible ACP household is limited to only one up to $30 ACP credit regardless of the household’s number broadband internet service plans.

You can still take advantage of this program if you have a past due balance.

However, if you choose ACP-supported home and/or mobile internet services that require monthly payments and you do not make the monthly payments, your ACP-supported home and/or mobile internet services may be modified to a plan that is fully covered by the ACP benefit or may be disconnected after 90 consecutive days of non-payment. If an eligible household receives services that contain both home and mobile services that is supported by the ACP credit in the same month of service, after 90 consecutive days of non-payment, Astound may modify your Astound Broadband home internet services to a plan that is fully covered by the up to a $30 ACP credit and may disconnect your mobile services.

You will be asked to verify your identity and provide documentation for the program qualifications. Confirmation of identity may include using your residential home address and telephone number, mobile phone number, last four digits of your social security number, date of birth, driver’s license, state ID, or passport. Astound will share this information as part of ACP qualification and to the ACP program administrator, as necessary, to ensure the proper administration of the program. Documentation will also be needed to confirm income or participation in an eligible government assistant program.

You’ll still receive one statement that includes all your services from Astound. Any services not covered under the Affordable Connectivity Program will need to be paid as they are today. The ACP discount will display on your statement monthly as a credit. You can view any remaining balance by visiting https://my.astound.com/.

Yes. The ACP does not require an agreement with Astound, there are no early termination fees, and you can disconnect at any time. You can also transfer your ACP benefit to another plan or provider at any time.

Once your ACP status has been approved, our team will schedule your installation as soon as possible. For some customers this could be next day.

If the ACP benefit covers the full retail rate of your home and/or mobile internet services, you must use your internet services at least once every 30 days. If your ACP credit covers the full retail rate of both your home and mobile services, you must use both your home internet and mobile services separately at least once every 30 days. If you do not use internet services that are fully covered by the ACP benefit at least once every 30 days, we will provide you with notice and you will be required to confirm usage of the ACP-supported broadband internet services within 15 days to avoid termination of ACP-supported broadband internet services. Your account will receive the monthly credit from the ACP if your internet service is active.

Disclaimers

Proof of eligibility to participate in the ACP is required. Standard terms, conditions of service, and acceptable use policy apply. The ACP benefit and all referenced promotional credits only apply to a single eligible household’s home and/or mobile internet services, internet modem/router, taxes and fees applicable to the home and/or mobile internet services, and select fees and surcharges that Astound assesses and retains. Other services, equipment, taxes, fees, and surcharges that are not supported through the ACP are not included. The ACP credit applied to mobile services applies only to data services. Even with the ACP benefit and promotional credits, a monthly payment may be required, which will be reflected on your billing statements. If an eligible household receives services that contain both home and mobile internet services in the same month of service, the up to a $30 ACP credit will first be applied to your Astound home internet service (including equipment); if any portion of the ACP credit remains, then the remainder will be applied to your mobile data services, if applicable. An eligible ACP household is limited to only one up to $30 ACP credit regardless of the household’s number broadband internet service plans.

* Astound offers select internet plans where the ACP benefit covers the full retail rate. Where available, ACP 150Mbps internet speed will be offered as an option; otherwise ACP 100Mbps internet speed will be offered.

Internet speeds may vary and are not guaranteed. Observed speeds may vary based on device connection and other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed. Certain equipment may be required to reach advertised speeds. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for internet service.

See our online disclosures at astound.com/policies-disclaimers for more information about the service offered in your area and the terms and conditions of Astound’s services. Other restrictions may apply. © 2023 RCN Telecom Services, LLC. All rights reserved. Astound Broadband refers to the following ACP participating entities operating in separate service areas throughout the U.S.: RCN Telecom Services, LLC; RCN Telecom Services (Lehigh) LLC; RCN Telecom Services of Philadelphia, LLC; RCN Telecom Services of Massachusetts, LLC; ETS Telephone Company, Inc.; Grande Communications Networks, LLC; and WaveDivision Holdings, LLC..