Skip to content
Storm Recovery

Storm Recovery: We are continuing to monitor restoration to commercial power in our service areas. As commercial power is restored, we will be assessing all areas where Astound service has been interrupted and working to restore your service as quickly as possible.

Thank you for your continued patience as we recover from Hurricane Beryl.

Residential
Business
Residential
Business
Building your order...
+
Picture of Astound Broadband mailing box

How to return your equipment

Returning equipment

Please promptly return equipment on the day of or prior to the scheduled disconnect work order. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.

Equipment is defined as:

  • Converter Boxes: including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
  • Cable Cards
  • Cable Modems: including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi

Equipment can be returned by:

Please see instructions below.

worker at van

Using prepaid FedEx shipping labels

Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686.

We can provide you with a prepaid FedEx shipping label. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location.

Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. It’s that simple!

Looking for something else?

Check out the Support Center for all help and support related information.

Disclaimers

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.