How to return Astound equipment
Need to return your Astound equipment? This article outlines four simple steps to make your returns using free pre-paid FedEx shipping labels.
1. When to return Astound equipment
Please promptly return equipment on the day of or prior to the scheduled disconnect work order. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.
Equipment return policy specifics for self-installation.
2. What to return
Equipment is defined as:
- Converter Boxes: including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
- Cable Cards
- Cable Modems: including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi
3. Where to find FedEx locations
4. Using your prepaid FedEx shipping labels
Astound Broadband appreciates your efforts to return our equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686.
Equipment can be returned by:
- Visiting a Local Office in your area – please call 1.800.427.8686 before visiting to ensure your equipment can be received at that location.
- Prepaid Shipping: we will provide you with a prepaid FedEx shipping label to send the equipment back. Please see instructions below.
You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location.
Once you have obtained your label:
- Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes.
- Affix the mailing label.
- Make note of your tracking number.
- Drop it off at any FedEx location.
Yes, it’s that simple!
Quick links
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Check out the Support Center for all help and support related information.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.