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How to return your equipment

Returning equipment

Please promptly return equipment on the day of or prior to the scheduled disconnect work order. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.

Equipment is defined as:

  • Converter Boxes – including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
  • Cable Cards
  • Cable Modems – including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi

Equipment can be returned by:

  • Visiting a Local Office in your area – please call 1.800.427.8686 before visting to ensure your equipment can be received at that location.
  • Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Please see instructions below.
worker at van

Using prepaid FedEx shipping labels

Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686.

We can provide you with a prepaid FedEx shipping label. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location.

Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. It’s that simple!

Disclaimers

*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.