How to return Astound equipment
Need to return your Astound equipment? This article outlines four simple steps to make your returns using free pre-paid FedEx shipping labels.
1. When to return Astound equipment
Please promptly return equipment on the day of or prior to the scheduled disconnect work order. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.
Equipment return policy specifics for self-installation.
2. What to return
Equipment is defined as:
- Converter Boxes: including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
- Cable Cards
- Cable Modems: including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi
3. Where to find FedEx locations
4. Using your prepaid FedEx shipping labels
Astound appreciates your efforts to return our equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686.
Equipment can be returned by:
- Visiting a Local Office in your area – please call 1.800.427.8686 before visiting to ensure your equipment can be received at that location.
- Prepaid Shipping: we will provide you with a prepaid FedEx shipping label to send the equipment back. Please see instructions below.
You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location.
Once you have obtained your label:
- Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes.
- Affix the mailing label.
- Make note of your tracking number.
- Drop it off at any FedEx location.
Yes, it’s that simple!
Quick links
Looking for something else?
Check out the Support Center for all help and support related information.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.