Referring has never been so easy!
Get 1 month free, up to a $50 credit* on your bill when you refer a friend.
With Astound’s Refer-a-Friend program, you’ll get one month of free service, up to $50 credit for every friend you connect to Astound Broadband. If they become a customer, we’ll credit your account. The more people you refer who become Astound customers, the more you’ll get! It’s truly a win-win proposition.
Existing Astound Broadband customers will receive up to $50 off their bill for each qualified referral. If you are pending an install and want to refer a friend you must work through your current sales agent. See FAQs below for details.
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Frequently asked questions
How much is the referral credit?
The referring customer will get one month free of their monthly service charge, up to a maximum $50 credit for each eligible referral.
How is credit determined?
Credit amount is equal to one (1) month of customer’s base a la carte or bundled rate up to a maximum of $50. Taxes, fees, surcharges or any other additional charges (e.g., Video ON DEMAND, Pay-Per-View, long-distance phone usage, installation charges, etc.) do not count toward your monthly base rate and therefore, are not included in the credit. Should duplicate referrals occur, consideration will be granted on a first-come, first-serve basis.
Who is eligible?
Offer available to active or pending install customers (pending customers must be installed within 30 days of submitting the referral).
You must complete the online referral form in order to be eligible for the credit. Referral must reside in an Astound Broadband serviceable residence and not currently subscribe to any Astound services, or reside in an active Astound customer’s address.
Referral must not reside in any address where there is a bulk billing arrangement. Any new customers whom you referred must be installed within 90 days of the referral submission. Former customers whose service has been disconnected for less than 90 days, or who have back balances outstanding, will not qualify for the referral credit. Referring customers cannot be an Astound Employee or associated with certain customer types.
Are there any limitations to my getting a credit?
Yes. You need to be a current customer in good standing (i.e., no past due balances) with Astound Broadband at the time of referral and if you are about to become an Astound Broadband customer you can submit referrals, but you must be installed within 30 days of submitting any referrals. You must also be a current customer in good standing (i.e., no past due balances) at the time referral credit is posted to your account. Astound customer will not be eligible for a credit if referral is received after the prospective customer has placed an order and is awaiting installation.
New referred customer must maintain active service for at least 60 days and be in good standing (i.e., no past due balances) at the time the credit is posted to the referring customer’s account. Any unused credits shall expire upon cancellation of service for any reason and cannot be transferred, assigned, or redeemed for cash or refund.
How will I be credited?
Credit will be applied to referring customer’s account within 60 days, or 2-3 billing cycles, after referral is installed with service. Credit shall apply to future Astound Broadband services only.
How will my referral be contacted?
An Astound Broadband Sales Representative will contact your referral at the phone number you provide.
Will I be contacted with a status of my credit?
Yes. Astound Broadband will provide you with periodic updates on the status of your referral/credit at the email address or phone number you provide.
Is there a limit to how many people I can refer?
Yes. Program limited to 24 referral credits in a calendar year.
Create the perfect plan
Program subject to modification or cancellation at any time at the discretion of Astound Broadband. Other restrictions may apply. To receive your referral credit, both referrer and referee must maintain Astound Broadband service for a minimum of 90 days. Service offerings are contingent upon Astound Broadband verification that the specific address covered by the service request is an Astound Broadband serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within astound.com are intellectual properties of their respective owners. Services are subject to terms and conditions of Astound Broadband’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of Astound’s control. Gig Internet offers speeds up to 940 Mbps. See astound.com/yourspeed for why speeds may vary. Certain equipment may be required to receive Gigabit speeds up to 940 Mbps. Astound substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. High-speed modem required for Astound High-Speed Internet service.If a data outlet is needed, an additional outlet fee may apply in addition to applicable installation fees. Actual speeds may vary; stated speeds are up to subscribed to/stated speed and are not guaranteed. The actual range and reliability of a wireless network is affected by a number of factors. Downstream data speed may be affected by whether the data accessed is cached or non-cached; Internet-related factors, such as the location and configuration of each accessed server; internal network factors, including customer compliance with Astound usage policies set forth in the acceptable usage policy; the level of overall traffic; and the customer’s computer configuration. Astound’s FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC).
*The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW Astound customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply. Service offerings are contingent upon Astound verification that the specific address covered by the service request is an Astound serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. All prices exclude taxes, surcharges, fees and equipment. At the end of your promotional period, standard rates apply. Services are subject to Astound’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.
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** Same or next day installation is not guaranteed. Availability varies by market and is limited to availability of appointments during normal business hours Monday- Saturday. For additional terms and conditions visit Polices & Disclaimers at rcn.com. Other restrictions may apply.