How to set up your new internet equipment and WiFi
Choose your equipment to get started
Depending on your service, you may have received a modem with built in WiFi or your modem may also have come with an eero device. Select the setup guide that matches the equipment included in your package.
Modem + eero guide
Included:
Connecting your modem
Setting up your WiFi
1. Download the eero app in the app store and follow the instructions.
2. For help on how to navigate the eero app, see our Whole Home WiFi Guide.
Modem only guide
Included:
Connecting your modem
Setting up your WiFi
1. Look at the white manufacturing sticker located on your modem. Locate the default Network Name (SSID) and the default password.
*It may be located on the back or bottom of your modem. The location may vary by equipment model.
2. Go to WiFi settings on your device, find the default network name, and enter the default password.
3. A set up portal will then open on your device and guide you through the remaining steps of the setup process.
Frequently asked questions
What is an Astound Internet Self-Installation Kit?
An Astound Internet Self-Installation Kit allows you to install your Astound internet equipment when you are ready. Once you receive your equipment, just unbox, plug in and connect! Clear step-by-step instructions are included and your equipment will be provisioned and ready to start cruising the internet!
How do I order an Astound Self-Installation Kit?
Great question. When scheduling an appointment with a customer care agent, or when placing an order on our website, you can choose either delivery by mail or express drop-off.
How will I receive my self-installation kit?
Astound offers you two ways in which to receive your self-installation kit:
Delivery by mail: Your kit is delivered via mail within 3-5 days of ordering. Prior placing the order, our agent will ensure your order and residence qualify for self-installation.
Express Drop-off: After placing your order, our technician will arrive at your location and:
- Ensure the network is ready to go outside of your residence.
- Leave the Astound Express Self-Installation Kit wherever you’ve requested.
After I receive the Astound Self-Installation Kit, when will my billing begin?
Billing starts as soon as you plug in the modem and connect to the internet. If you do not plug in the modem within (14) days of its receipt, billing will begin on day 15 and continue on a monthly recurring basis.
In addition to internet services, what other services can I order as part of the Astound Self-Installation Kit?
At this time, self-installation is only available for Internet service or Internet Service + Mobile.
Which modem model will be in my Astound Self-Installation Kit?
That’s a great question. The model of modem depends upon the speed you have purchased and our inventory. We’ll ensure that you have the right modem for the job!
How do I hook up the modem in my self-installation kit?
The kit includes a QR code for online instructions. Use a mobile device or tablet to scan the QR code and be directed to the step-by-step guide on our website.
You can also open the PDF to view or print the step-by-step guide.
What should I do if I don’t know the password on my modem?
No problem. Call our Astound Care team at 1.800.427.8686 and they can help reset your password.
Can I use my own modem instead of an Astound-provided one?
You sure can. Just give us a call to give a call at 1.800.427.8686. to get started.
What if I ordered an Astound eero? Will I receive that in my Astound Self-Installation Kit?
Yes, you will receive the eero(s), modem and QR code for step-by-step installation instructions.
Instructions for installing your eero can be accessed in this guide.
What if I have issues doing my own self-installation?
If you have any questions or need support, please chat with us via the on-screen bubble at the bottom right of your screen or call us 24/7 at 1.800.427.8686.
Quick links
Looking for something else?
Check out Astound Support Center for all help and support related information.
*Internet speeds vary, not guaranteed. Certain equipment may be required. See astound.com for details. Modem req’d. No contracts. Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area. Subject to availability. Ltd-time offer; subj. to change without notice. Internet speeds under 1 Gig, pricing valid for 12 mos. Gig+ Internet speeds, pricing valid for 36 mos. Add’l fees apply for taxes, surcharges, & data overages, & are subj. to change. For details visit astound.com/fees. Enhanced WiFi or Whole Home WiFi included with Gig+; $5/mo for lower speeds or add’l devices. Regular rates apply after promo ends. Monthly price shown includes discount for enrolling in autopay & e-bill. $10 off/mo w/ bank acct autopay or $5 off/mo w/ credit/debit card autopay. Valid email & enrollment req’d. Must enroll w/in 30 days of order. Discount appears within 3 bill cycles, ends if autopay/e-bill is canceled, svcs change, or acct isn’t in good standing. ^Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. Offer valid for new res. customers or former customers in good standing w/out Astound svc in past 60 days. Add’l svcs, equip, premiums & tiers extra & subject to add’l charge & reg. increases. $14.99 one-time activation fee (plus install) applies & may change. Taxes & surcharges extra & subj. to change. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Maximum refund is equal to one month’s monthly recurring service fee of services & equip. ordered & installed. Refund within 60 days after conditions are satisfied. Refund not applicable to usage-based fees. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2026 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.