Let’s Get Started!
Welcome to RCNWaveGrandeenTouch High-Speed Internet service with blazing-fast download speeds. Use this step-by-step guide and Self-Installation Kit to get you connected today.
Connecting Your Modem
Connect the coax cable to the coax outlet (1). Then connect the other end of the coax cable to the modem (2). Plug the power cord into an electrical outlet and the other end into the modem (3).
Allow 30 seconds for the modem to power up before continuing to Step B
Activating Your RCNWaveGrandeenTouch Modem
After you connect your modem, call 1-800-427-8686 and follow the prompts.
Unplug your modem and turn off the computer. Wait 30 seconds, plug the modem back in and turn the computer back on. This step will ensure you obtain optimum modem service.
NOTE: If no action is taken after 5 days from receipt of your Self-Installation Kit, billing will begin for the newly issued equipment.
Your RCNWaveGrandeenTouch modem has wireless capabilities. To enable a device in your home such as a laptop or tablet, please follow these steps:
Collect (1) the following information from the bottom of your modem:
- Network Name (SSID): This is the name of the wireless network(s) available. We recommend using the information listed after 5GHz on the label, but you may connect to either one.
- Preshared Key: This is the password you’ll need.
Open wireless settings on your computer and click on the wireless network that has the same SSID as the bottom of the modem and enter the Pre-shared (encryption) Key (2).
*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.