Step-by-step guide to set up your eero Whole Home WiFi
Get connected in minutes. Use this simple step-by-step guide to set up your Whole Home WiFi.
Before you get started
Think about where you will use the internet the most: the modem and router should be placed as close to this location as possible (Learn how to self-install your modem).
- If you are using the internet over a large area, try to centralize the modem and eero Base in the home for optimal service throughout.
- Place the eero Beacons within 30 ft of the base upon setup. Once setup, you can experiment with placement to ensure coverage where you most often use internet.
- Final placement of the Beacons should be halfway between the Base and any dead zones in the home.
Learn more: How many eeros do I need?
Create an eero Account
- Go to your app store and search for the eero Whole Home WiFi System application.
- Locate the app and press Install.
- Once the app has installed press the Open button.
Upon first opening the eero mobile app, you will be prompted to create an eero account through a guided setup process.
STEP 1
Open the app is open, tap the New to eero? Button.
STEP 2
Log in with your existing Amazon account or create a new eero account with your email or phone.
STEP 3
If creating a new account, enter in the verification code sent via SMS or email.
Network Setup
Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you through setting up your eero gateway in the following steps.
STEP 1
Tap Get Started.
STEP 2
Confirm you have the listed items and tap Start.
STEP 3
Disconnect your old modem and router from power, then tap the Blue arrow.
STEP 4
Connect your eero gateway to your router using the provided Ethernet cable and tap the Blue arrow.
STEP 5
Plug your eero gateway into power, then plug your modem into power, and tap the Blue arrow.
STEP 6
Once your eero gateway is recognized, choose a location for your device.
STEP 7
Create a name and password for your wifi network, then tap Blue arrow.
STEP 8
Once your receive the confirmation of a successful setup, tap the Blue arrow.
STEP 9
If you are done setting up your network, tap Finish Setup, or select Add Another eero Device to add additional devices.
You’ve now completed all the steps and your Whole Home WiFi is connected and ready to go! For further setup details or to keep a copy for future reference, you can download the Whole Home WiFi Quick Start Guide:
If you need assistance after your installation, please don’t hesitate to contact us at 1-800-427-8686 or astound.com/support; our customer service agents are available 24 hours a day, 7 days a week.
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Frequently asked questions
What do I need before starting the Whole Home WiFi self-installation process?
Before starting the installation, make sure you have your eero devices, a connected modem, and a smartphone or tablet with the eero app installed. You’ll also need your Astound internet service to be active and your account information available if needed during setup.
How do I download and set up the eero app for Whole Home WiFi?
Download the eero app from the Apple App Store or Google Play Store and sign in or create an eero account. Follow the in-app instructions to connect your gateway device and complete the setup of your Whole Home WiFi network.
Where should I place my eero gateway for the best WiFi coverage?
Place your eero gateway in a central, open location in your home, preferably near the modem. Avoid placing it inside cabinets, behind furniture, or near large metal objects and electronics that can interfere with the WiFi signal.
How far apart should eero Beacons be placed during setup?
Place eero devices close enough to maintain a strong connection, typically within 30–50 feet of each other, depending on your home’s layout. The eero app can help you find the best placement during setup.
How do I connect my eero gateway to my modem?
Connect one end of the included Ethernet cable to your modem and the other end to the eero gateway. Plug in the eero device and wait for it to power on, then follow the setup instructions in the eero app to complete the connection.
What steps should I follow to create my WiFi network name and password?
During setup in the eero app, you’ll be prompted to create a WiFi network name (SSID) and password. Enter your preferred network name and a strong password, then follow the remaining on-screen instructions to complete the setup.
Can I add additional eero devices after completing the initial setup?
Yes, you can add more eero devices at any time through the eero app. Simply select Add Device in the app and follow the on-screen instructions to expand your Whole Home WiFi coverage.
How do I know if my eero gateway has been successfully connected?
Your eero gateway is successfully connected when the status light turns solid white and the eero app confirms that setup is complete.
What should I do if the eero app cannot detect my gateway device?
Make sure your gateway eero is powered on and properly connected to your modem. Restart both devices, enable Bluetooth on your phone, and try the setup again in the eero app. If the issue continues, contact Astound Customer Support for assistance.
How can I optimize Whole Home WiFi coverage throughout my home?
To maximize Whole Home WiFi coverage, place your eero devices in open, central areas of your home and away from obstacles such as walls, large metal objects, and electronic devices that can interfere with the signal. Make sure each eero device is positioned close enough to another eero to maintain a strong connection across your network.
You can use the eero app to monitor your network, check device connectivity, and identify areas with weaker coverage. If needed, adjust the placement of your eero devices or add additional eero units to extend WiFi coverage to hard-to-reach areas.
What should I do if I experience dead zones or weak WiFi signals after installation?
If you experience dead zones or weak WiFi signals after installing your Whole Home WiFi system, try repositioning your eero devices to improve coverage. Place them in open, central locations away from walls, metal objects, and electronic devices that may cause interference. Make sure each eero device is within a reasonable distance of another eero to maintain a strong connection.
You can also use the eero app to check device placement and network performance. If coverage issues continue, consider adding another eero device to extend WiFi coverage throughout your home.
If you still need assistance, contact Astound Customer Support for further troubleshooting.
How can I manage connected devices using the eero app?
You can manage your connected devices through the eero app. Open the app and select your network to view all devices currently connected to your Whole Home WiFi system. The app allows you to:
1.See which devices are connected to your network.
2.View device details, such as connection status and usage.
3.Rename devices for easier identification.
4.Create profiles to organize devices by family member or group.
5.Pause internet access for specific devices or profiles.
6.Set up schedules and manage parental controls.
The eero app provides a simple way to monitor and control your home network from your smartphone.
Where can I find the Whole Home WiFi Quick Start Guide and additional setup resources?
You can find the Whole Home WiFi Quick Start Guide and other helpful setup resources on Astound’s Whole Home WiFi Self-Install Guide page. The page includes step-by-step installation instructions, equipment setup guidance, troubleshooting tips, and links to additional support resources to help you get your Whole Home WiFi system up and running.
Who should I contact if I need help with my Whole Home WiFi self-installation?
If you need help setting up your Whole Home WiFi, you can contact Astound Customer Support at 1-800-427-8686 or visit Astound Support at https://www.astound.com/support/. Customer service representatives are available 24*7 to assist with installation and troubleshooting.
Looking for something else?
Check out Astound Support Center for all help and support related information.
*Internet speeds vary, not guaranteed. Certain equipment may be required to reach advertised speeds. ^^Available in select areas. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Ltd-time offer; subj. to change. Internet pricing valid for 12 mos. Gig+ internet service price for life for add’l $5/mo. Excludes taxes, surcharges, & fees. Offer subj. to change. Pricing valid from start; subj. to change thereafter. Std. WiFi included. Whole Home WiFi included w/ 2 Gig+ svc; $10/mo for lower speeds or add’l devices. Regular rates apply after promotion ends. Price reflects autopay & e-bill discount for enrolling in autopay & e-bill with ACH. Valid email & enrollment required. Discount is applied within 3 bill cycles and ends if autopay or e-bill is canceled, services change, or the account is not in good standing. ^Ltd-time offer; subj. to change. Free mobile offer = 1 Unlimited line w/ monthly credit for 12 mos from activation. Std rates apply after promo or if qualifying svcs not maintained. Limit 1 free line/account; not valid on existing lines. Add’l lines avail. at extra cost. Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Max refund = 1 month’s recurring service & equip. fees. Refund issued within 60 days if all conditions met. Excludes usage-based fees. ©2026 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2026 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
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