Before you get started
- Think about where you will use the Internet the most: the modem and router should be placed as close to this location as possible (Learn how to self-install your modem).
- If you are using the internet over a large area, try to centralize the modem and eero Base in the home for optimal throughout.
- Place the eero Beacons within 30 ft of the base upon setup. Once setup, you can experiment with placement to ensure coverage where you use the Internet the most.
- Final placement of the Beacons should be half way between the Base and any dead zones in the home.
Create an Account
- Go to your app store and search for the eero Whole Home Wi-Fi System application.
- Once you have located the app press Install.
- Once the app has installed press the Open button.
Upon first opening the eero mobile app, you will be prompted to create an eero account through a guided setup process.
Open the app is open, tap the New to eero? Button.
Log in with your existing Amazon account or create a new eero account with your email or phone.
If creating a new account, enter in the verification code sent via SMS or email.
Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you through setting up your eero gateway in the following steps.
Tap Get Started.
Confirm you have the listed items and tap Start.
Disconnect your old modem and router from power, then tap the Blue arrow.
Connect your eero gateway to your router using the provided Ethernet cable and tap the Blue arrow.
Plug your eero gateway into power, then plug your modem into power, and tap the Blue arrow.
Once your eero gateway is recognized, choose a location for your device.
Create a name and password for your wifi network, then tap Blue arrow.
Once your receive the confirmation of a successful setup, tap the Blue arrow.
If you are done setting up your network, tap Finish Setup, or select Add Another eero Device to add additional devices.
Additional Resources: If you need assistance after your installation, please don’t hesitate to contact us at 1.800.427.8686 or at astound.com/support; our customer service agents are available 24 hours a day, 7 days a week.
*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
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