Account name change
Changing the name on your account
A change to the name on your account can be accomodated, typically in specified cases, by submitting a request form and supporting documentation.
Note that name changes are Not Permitted on accounts where a new person will be taking over the account except in cases of death or power of attorney.
First you will need to provide one of the three supporting documents listed.
Then, download the request form linked below.
Fill it out, and mail it along with your supporting document to complete a name change on your account.
- Marriage/divorce certificate
- Legal name change documents
- Power of attorney certificate
Name Change Request Form
RCN permits the name on an account to be changed in the event of marriage, legal name change, divorce, death, or power of attorney.
Please complete this form and return to RCN. Requests may take up to 14 business days in order to be processed. The request will be denied if the required documentation does not accompany this form. Submitting false documentation or misrepresenting your identity may result in legal action in which case you may be penalized to the fullest extent of the law.
Name changes are Not Permitted on accounts where a new person will be taking over the account unless in the case of death or power of attorney.
Return form & documentation to:
Fax: (703) 434-8197
RCN Telecom Services, Inc.
Attention: Name Change Dept.
100 Baltimore Drive
Wilkes-Barre, PA 18702
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.