Policies and disclaimers
Please be aware of the following Policies & Disclaimers regarding our products, services, and website.
Government, Business, and Regulatory
FCC Public Inspection Files
FCC Employment Reports
Tariff Documents
- Astound Broadband CA Schedule 1 Tariff
- California – U-6640-C Annual Compliance with Pub. Util. Code § 489(a), Annual Tariff Filing 202101 COV
- California – U-7169-C Annual Compliance with Pub. Util. Code § 489(a), Annual Tariff Filing 202101 COV
- California – U-7184-C Annual Compliance with Pub. Util. Code § 489(a), Annual Tariff Filing 202101 COV
- (Grande) Interstate Carrier Switched Access Tariff – 070121
- Illinois Tariff No. 1
- Illinois Tariff No. 3
- Indiana Tariff No. 1
- Massachusetts Tariff No. 1
- Pennsylvania Tariff No. 1 (Astound Networks)
- Pennsylvania Tariff No. 4 (Astound Networks)
- Pennsylvania Tariff No. 1 (Philadelphia area)
- Pennsylvania Tariff No. 2 (Philadelphia area)
- Pennsylvania Tariff No. 5 (Philadelphia area)
- Pennsylvania Tariff No. 2 (Lehigh Valley area)
- Pennsylvania Tariff No. 4 (Lehigh Valley area)
- Pennsylvania Tariff No. 5 (Lehigh Valley area)
- Pennsylvania Tariff No. 6 (Lehigh Valley area)
- Pennsylvania Tariff No. 7 (Lehigh Valley area)
- Maryland Tariff
- New York Local Exchange Tariff
- Texas (Grande) Intrastate Swtiched Access Price List – 070121
- Texas Local Exchange Tariff
- Texas Tariff (Houston area)
- Washington DC Tariff No. 1
Security
Legal / Law Enforcement
Vendor Policies
Transparency in Coverage
Contract Terms
Deposits
Web
Social Media
Internet
Cable TV
Mobile
Home Phone
Mobile App
DMCA Policy
Rate Cards
- California Rate Card
- Chicago Rate Card
- Chicago North Rate Card
- Delaware County, PA Area Rate Card
- Evansville Rate Card
- Lehigh Valley Area Rate Card
- Luzerne County Area Rate Card
- Massachusetts Rate Card
- New York City Area Rate Card
- Oregon Rate Card
- Texas Rate Card – Houston
- Texas Rate Card – All Other Areas
- Washington Rate Card
- Washington DC, Virginia, Maryland Rate Card
Tax Definitions
*Internet speeds vary, not guaranteed. Certain equipment may be required to reach advertised speeds. ^^Available in select areas. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Ltd-time offer; subj. to change. Internet pricing valid for 12 mos. Gig+ internet service price for life for add’l $5/mo. Excludes taxes, surcharges, & fees. Offer subj. to change. Pricing valid from start; subj. to change thereafter. Std. WiFi included. Whole Home WiFi included w/ 2 Gig+ svc; $10/mo for lower speeds or add’l devices. Regular rates apply after promotion ends. Price reflects autopay & e-bill discount for enrolling in autopay & e-bill with ACH. Valid email & enrollment required. Discount is applied within 3 bill cycles and ends if autopay or e-bill is canceled, services change, or the account is not in good standing. ^Ltd-time offer; subj. to change. Free mobile offer = 1 Unlimited line w/ monthly credit for 12 mos from activation. Std rates apply after promo or if qualifying svcs not maintained. Limit 1 free line/account; not valid on existing lines. Add’l lines avail. at extra cost. Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Max refund = 1 month’s recurring service & equip. fees. Refund issued within 60 days if all conditions met. Excludes usage-based fees. ©2026 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2026 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
Price for Life locks in your monthly service rate for as long as you maintain the same qualifying internet service without changes, downgrades, or disconnection. Additional fees, equipment charges, taxes, surcharges, and discounts are subject to change and are not guaranteed for life.
Availability of channels, packages, speeds, TV tiers and other offerings may vary by location and are subject to change. Additional fees apply for taxes, surcharges, equipment, activation and installation that are not included as part of the package and are subject to change.