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Customer terms and conditions

  1. General: Customer understands that the services provided hereunder may be governed by certain federal, state and local regulatory authorities and by certain terms and conditions of service contained in any applicable RCNWaveGrandeenTouch tariff on file with such authorities. In the event of any conflict between the terms and conditions set forth herein and those provided under any government regulations or RCNWaveGrandeenTouch tariff, in all instances, the terms and conditions set forth in the regulations or RCNWaveGrandeenTouch tariff(s) shall prevail. THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 27 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICE(S).

  2. Credit Check: Where permitted by law, RCNWaveGrandeenTouch reserves the right to verify credit as a condition of providing its services. Customer authorizes RCNWaveGrandeenTouch to make inquiries and receive information about Customer’s credit experience, enter such information into the Customer’s file, and disclose such information to appropriate third parties for reasonable business purposes. RCNWaveGrandeenTouch will not discriminate in the application of its deposit and credit policies on the basis of race, color, sex, creed, religion, nationality, sexual orientation, marital status, or any other protected class. RCNWaveGrandeenTouch (or third-party credit bureaus) will conduct risk assessments in accordance with all applicable laws.

    Based on the foregoing credit check, RCNWaveGrandeenTouch may, in its sole discretion, require Customer to pay a refundable deposit as a condition of activating service, adding any service, or as a result of Customer’s failure to pay any amounts when due. RCNWaveGrandeenTouch will refund any required deposit within thirty (30) days after termination of the applicable service and the return of all RCNWaveGrandeenTouch equipment, minus any amounts due on Customer’s account.

  3. Payment of Charges: RCNWaveGrandeenTouch will bill Customer for services monthly, in advance. If services begin on other than the first (1st) day of the month or terminate on other than the last day of the month, the charge for that month shall be determined by pro-rating the monthly payment by the number of days during which services were provided. RCNWaveGrandeenTouch will bill Customer monthly, in arrears, for Pay-Per-View or other services ordered where charges are based on actual usage or on orders placed during the previous month. Customer must pay all undisputed monthly charges as itemized on the RCNWaveGrandeenTouch monthly invoice by the due date specified on the invoice. If Customer, in good faith, disputes all or any portion of such charges, Customer must timely pay the undisputed portion of the amount due and notify RCNWaveGrandeenTouch of disputed amounts, and reasons therefor, within one hundred eighty (180) days of the invoice date, and any failure to raise such good faith dispute within such time period shall result in a waiver of Customer’s right to further dispute such charges. Failure to pay charges when due may result in discontinuance of service, the removal of all equipment and/or imposition of a late payment, service charge, or reconnection fee. Each service may generate a separate late fee. Customer may also incur an additional charge for dishonored/returned checks, or credit card, bank card, or other charge card chargebacks. In the event that RCNWaveGrandeenTouch engages in collections activities, an additional collections charge may be imposed, which may include, without limitation, collection agency fees, reasonable attorneys’ fees, and arbitration and court costs. RCNWaveGrandeenTouch shall furnish to Customer upon request, a list of its current rates and charges.

  4. Special Construction: If Customer requests a change in location of all or part of the services prior to the completion of construction or installation, Customer agrees to pay RCNWaveGrandeenTouch all reasonable additional costs incurred by RCNWaveGrandeenTouch to accommodate Customer’s request.

  5. RCNWaveGrandeenTouch Property: RCNWaveGrandeenTouch shall maintain exclusive ownership of all equipment delivered to and/or installed within or upon Customer’s residence, including but not limited to, cables, wires, amplifiers, cable modems, converter boxes and remotes (“Equipment”). Customer (or any other person acting on behalf or under supervision of Customer) shall not open, tamper with, service, make any alterations to, or remove any Equipment from its point of initial installation. Any alteration, tampering, removal or the use of Equipment which causes the receipt of services without authorization is unlawful, prohibited, and may subject Customer to criminal and/or civil penalties. Customer must return all Equipment to RCNWaveGrandeenTouch immediately upon termination of services. Failure to do so will result in an additional charge in accordance with RCNWaveGrandeenTouch‘s then current schedule of charges, which amount shall be due immediately. Customer shall pay such charges regardless of circumstances, in the event that the Equipment is lost (through theft or otherwise), damaged, modified, or destroyed. RCNWaveGrandeenTouch may utilize any collateral form of payment Customer has provided to recover any and all equipment charges or other valid charges associated with Customer’s account, and such action by RCNWaveGrandeenTouch may result in Customer not being entitled to a refund of Customer’s deposit (if applicable).

  6. Disruption or Failure of Services: In no event shall RCNWaveGrandeenTouch be liable for any failure or interruption of transmissions or services, including, without limitation, loss of data or business opportunity. Subject to applicable law, credit will be given for qualifying outages. RCNWaveGrandeenTouch shall not be liable for any direct, indirect, consequential, incidental, special, exemplary or punitive damages from whatever cause. The service outage credit and Customer’s termination rights shall be Customer’s sole and exclusive remedies in the event of any disruption or failure of services. RCNWaveGrandeenTouch MAKES NO REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, AND RCNWaveGrandeenTouch HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  7. Installation and Repair of RCNWaveGrandeenTouch Equipment: RCNWaveGrandeenTouch will repair and/or replace defective Equipment at Customer’s residence of record. RCNWaveGrandeenTouch is not responsible for the maintenance or repair of any equipment not provided by RCNWaveGrandeenTouch. A service charge may be imposed if damage to RCNWaveGrandeenTouch Equipment is due to negligent use, misuse, or abuse. RCNWaveGrandeenTouch may also charge a fee if RCNWaveGrandeenTouch visits Customer’s residence and determines that no such repair and/or replacement is necessary. RCNWaveGrandeenTouch makes no warranties with respect to Equipment or service repairs provided or rendered by RCNWaveGrandeenTouch, and disclaims any and all implied warranties, including warranties of non-infringement, merchantability or fitness for a particular purpose or use. In order to ensure compliance with applicable laws and performance standards, Customer agrees that the Equipment shall not be serviced by anyone other than RCNWaveGrandeenTouch or its authorized contractors. Customer shall not connect, directly or indirectly, any additional television set(s) or any other electrical, mechanical or other devices to the Equipment without the prior written consent of RCNWaveGrandeenTouch. Should any interconnected device or facility purchased by Customer fail to comply with the technical specifications established by RCNWaveGrandeenTouch and/or the Federal Communications Commission, including but not limited to those relating to signal leakage, RCNWaveGrandeenTouch reserves the right to immediately terminate the applicable services without notice to Customer.

  8. Force Majeure: Neither party shall be liable for any delay or failure of performance or Equipment due to causes beyond its control, including, but not limited to: acts of God, fire, flood, explosion or other catastrophes; any law, order, regulation, action or request of a Federal, state or local governmental authority or of any civil or military authority; national emergencies; unavailability of rights-of-way or materials; inability to appropriately configure and/or interconnect the Equipment within Customer’s residence; or strikes, lock-outs, work stoppages or other labor difficulties.

  9. Customer Property: RCNWaveGrandeenTouch assumes no responsibility for the condition or repair of any equipment not provided by RCNWaveGrandeenTouch. Customer is responsible for the repair and maintenance of the same. RCNWaveGrandeenTouch is not responsible or liable for any loss or impairment of reception of RCNWaveGrandeenTouch‘s service due in whole or in part to a malfunction or defect in equipment not provided by RCNWaveGrandeenTouch.

  10. Taxes and Other Charges: Customer shall pay all applicable local, state or federal fees (including but not limited to regulatory recovery, franchise and/or carrier or line fees) or taxes, however designated, as well as any surcharges, excises, “pass-through” charges, or other payment obligations in connection with the Services imposed or permitted by governmental or quasi-governmental bodies, or otherwise imposed by RCNWaveGrandeenTouch, in connection with the sale, installation, use, or provision of the Services.

  11. Reproduction or Programs: Customer agrees that the programming provided by RCNWaveGrandeenTouch will be utilized solely for Customer’s personal, non-commercial use and shall not be duplicated except as may be permitted by applicable law.

  12. Access to Customer Premises: Customer warrants that Customer is the owner of, a tenant in, or otherwise has express authority to occupy the service address where Customer has requested service. Customer shall indemnify, defend, and hold RCNWaveGrandeenTouch harmless from any and all claims resulting from a breach of this warranty. Customer shall provide RCNWaveGrandeenTouch with access to the premises at all reasonable times to inspect, maintain, upgrade, and/or repair the Equipment and, upon the termination of services, to remove the same from the premises. RCNWaveGrandeenTouch‘s failure to remove the Equipment shall not be deemed an abandonment thereof, except as provided by law, and shall not relieve Customer of its obligation to return the Equipment upon termination of services. Failure to provide RCNWaveGrandeenTouch with reasonable access to the premises for the aforementioned purposes shall permit RCNWaveGrandeenTouch to immediately terminate service(s) at RCNWaveGrandeenTouch’s sole discretion, without notice to Customer.

  13. Assignment or Transfer: This Agreement and the Equipment are not assignable or otherwise transferable by Customer. Customer shall notify RCNWaveGrandeenTouch of any change of occupancy or ownership of the premises immediately upon such transfer of ownership or tenancy, and shall promptly return the Equipment to RCNWaveGrandeenTouch upon such occurrence. RCNWaveGrandeenTouch may freely assign this Agreement, any of RCNWaveGrandeenTouch’s rights and obligations, and any debt Customer owes to RCNWaveGrandeenTouch, without notice to Customer.

  14. Termination of Service: Customer may terminate any or all services at any time by notifying RCNWaveGrandeenTouch of its desire to do so. This Agreement and the services provided hereunder may be terminated (a) by RCNWaveGrandeenTouch at any time without prior notice (i) if the Customer fails to comply in full with all the terms herein, or the provisions of any applicable laws, rules, or regulations; (ii) Customer interferes with RCNWaveGrandeenTouch’s ability to provide the service(s) to Customer or any third party; (iii) Customer interferes with or endangers the health or safety of RCNWaveGrandeenTouch personnel or third parties; (iv) Customer harasses or makes any express or implied threat of violence, or uses derogatory language, towards any employee, representative, agent, or contractor of RCNWaveGrandeenTouch; or (v) if RCNWaveGrandeenTouch loses the right or ability to use public rights-of-way necessary to serve Customer, or (b) by Customer, at any time, upon notice to RCNWaveGrandeenTouch, provided all Equipment is returned immediately to RCNWaveGrandeenTouch. Upon termination of services, all outstanding charges must be paid, and all Equipment must be returned to RCNWaveGrandeenTouch immediately and outlets disconnected to avoid additional or continuing charges. In the event of termination by RCNWaveGrandeenTouch, any restoration of service shall be solely at RCNWaveGrandeenTouch‘s discretion, subject to a restoration fee, and on such terms as RCNWaveGrandeenTouch shall determine are necessary to resume service on a commercially reasonable basis.

  15. Breach of Agreement: If Customer breaches this Agreement or fails to abide by RCNWaveGrandeenTouch‘s rates, rules and regulations, RCNWaveGrandeenTouch, at its option, may discontinue the services and remove the Equipment. Customer shall pay all costs, including, without limitation, costs for collections agency services and reasonable attorneys’ fees to RCNWaveGrandeenTouch in the event that RCNWaveGrandeenTouch shall find it necessary to enforce collections or to otherwise preserve and protect its rights under this Agreement.

  16. Programming and Rates: All programming, programming services, programming packages, number of channels, channel allocations and selection of broadcast channels are subject to change by RCNWaveGrandeenTouch in its sole discretion, in accordance with applicable law. Customer acknowledges and agrees that RCNWaveGrandeenTouch has the right at any time to preempt, without prior notice, specific programs or services advertised as available to Customer and to determine what substitute programming, if any, shall be made available. RCNWaveGrandeenTouch may, at its discretion, make additions, deletions or modifications to its current program line-up without accountability or liability to Customer. RCNWaveGrandeenTouch shall not be liable for failure to deliver any programming. Rates for the installation and provision of services or Equipment and rates for programming or other services are subject to change by RCNWaveGrandeenTouch in its sole discretion, in accordance with applicable law. RCNWaveGrandeenTouch will make reasonable efforts to notify you of any changes to our rates. However, if there is a change in governmental or quasi-governmental taxes, fees, or assessments, or in any third-party charges billed through us, we may not provide notice unless required by applicable law.

  17. Programming Disclaimer: RCNWaveGrandeenTouch assumes no liability for any programming or information distributed over the cable system or Internet unless produced exclusively by RCNWaveGrandeenTouch. RCNWaveGrandeenTouch shall not be responsible for any products, merchandise or prizes promoted on or purchased through the use of the cable system, unless such products, merchandise or prizes are provided exclusively by RCNWaveGrandeenTouch.

  18. Incorporation of Other Agreements, Policies, and Tariffs: Customer agrees to adhere to the terms and conditions of any applicable RCNWaveGrandeenTouch tariff, the RCNWaveGrandeenTouch Internet Access Agreement, the RCNWaveGrandeenTouch Internet Customer Guide, the RCNWaveGrandeenTouch Acceptable Use Policy and the RCNWaveGrandeenTouch High Speed Cable Modem Service Addendum, as the same may be amended from time to time. Certain of these documents can be found on the RCNWaveGrandeenTouch home page (https://www.astound.com) and/or the RCNWaveGrandeenTouch setup disk. By Customer’s use of the services, Customer is deemed to have read and agreed to be bound by these documents. Customer’s breach of any of the foregoing agreements, policies, or tariffs shall be automatically deemed to be a breach of this Agreement.

  19. Internet Local Access Number: RCNWaveGrandeenTouch will not be responsible for any telephone charges incurred while using the Internet. Customers are responsible for verifying that their access number is a local telephone call.

  20. VoIP 911 Dialing: Upon taking RCNWaveGrandeenTouch Digital Phone service, your physical address is used for purposes of providing 911 emergency services. You agree to the following limitations associated with access to 911 services. Should you move the device from its original location and then attempt to call 911, the emergency call taker will receive the wrong address information. If there is a power outage, your equipment has a battery backup. However, in the case of a complete power loss, network outage, broadband Internet outages or congestion, disconnection of service, or other conditions beyond the reasonable control of RCNWaveGrandeenTouch, you may either be unable to access 911 or your access to 911 may be delayed or impaired. You should inform any third parties, guests, or visitors of these emergency service limitations. RCNWaveGrandeenTouch has no liability whatsoever with respect to 911 dialing.

  21. Additional Representations and Warranties: In addition to representations and warranties made by Customer in this Agreement, Customer further represents and warrants that:

    1. Age: Customer is at least eighteen (18) years of age.

    2. Customer Information: During the term of the Agreement, Customer has provided and will continue to provide to RCNWaveGrandeenTouch accurate, complete, and current information to adequately identify and affiliate the account with the identified account holder of record. Customer acknowledges that RCNWaveGrandeenTouch relies upon the provision of truthful information and that Customer will notify RCNWaveGrandeenTouch promptly, in accordance with the terms of this Agreement, if there is any change in the information provided to RCNWaveGrandeenTouch. Failure to comply may result in breach, default or termination of Customer’s services.

  22. Entire Agreement: These terms and conditions constitute the entire agreement between the Customer and RCNWaveGrandeenTouch. Customer represents and warrants that he/she has the right to enter into this Agreement. No undertaking, representation or warranty made by any agent or representative of RCNWaveGrandeenTouch in connection with the sale, installation, maintenance or removal of RCNWaveGrandeenTouch‘s services shall be binding on RCNWaveGrandeenTouch except as expressly included herein. RCNWaveGrandeenTouch may amend, revise, or modify these terms and conditions from time to time, including but not limited to revisions to the provisions that govern the way that Customer and RCNWaveGrandeenTouch resolve disputes. The changes will not be retroactive, and the most current version of the terms and conditions, which will be posted on RCNWaveGrandeenTouch’s website, https://www.astound.com/policies-disclaimers/terms-conditions/, will govern the relationship between RCNWaveGrandeenTouch and its Customers. RCNWaveGrandeenTouch will notify Customer of significant amendments, revisions, or other modifications to the terms and conditions, through electronic or other written notification. This notice may be provided on the monthly bill, as a bill insert, by U.S. mail, by e-mail, or through any other permitted form of communication. Customer agrees that any one of these methods is sufficient and effective notice and will be effective with respect to Customer’s relationship with RCNWaveGrandeenTouch thirty (30) days after such notice. If Customer does not wish to agree to a change to the terms and conditions, Customer shall have the right to terminate the Service without any financial penalty. Customer’s election to continue receiving the Service thereafter shall be deemed to constitute Customer’s acknowledgment and acceptance of such amendment, revision, or modification to the terms and conditions.

  23. Reservation of Rights: RCNWaveGrandeenTouch may decide not to enforce its rights or exercise a remedy under this Agreement in any specific instance. Any such decision in one instance shall not act as a waiver of RCNWaveGrandeenTouch’s rights or remedies in any other instance. Nothing contained in this Agreement limits RCNWaveGrandeenTouch’s rights and remedies available at law or in equity. If this Agreement terminates, RCNWaveGrandeenTouch reserves the right to delete all of Customer’s data, files, electronic messages, voicemails, user account names, email addresses, IP addresses, websites, or other information that are stored and/or used with the Services. If Customer cancels phone service without porting Customer’s service or telephone number to another service provider, Customer will forfeit the telephone number. RCNWaveGrandeenTouch will not be liable for the loss of any data, information, or phone numbers.

  24. 911 Service and eMTA Back-up Battery Power: Your RCNWaveGrandeenTouch telephone service is provided via a telephone modem at your location. This device requires electrical power at your location in order to provide service. In the event of a power outage, telephone service, including access to 911, will not work unless you have a back-up power source. Note that phone service may still be unavailable due to other circumstances such as downed poles/wires, outages or other issues affecting RCNWaveGrandeenTouch’s network. Currently, RCNWaveGrandeenTouch will provide an 8-hour internal back-up battery for RCNWaveGrandeenTouch-supplied telephone equipment at no charge upon request from the customer. A 24-hour back-up battery is also available for purchase from RCNWaveGrandeenTouch. Active use of the telephone line will reduce the amount of standby time provided by the battery; cold temperatures and age may also reduce standby time. Back-up batteries should be kept installed in the equipment, and annually be tested and checked for signs of deterioration or leakage. Batteries may be obtained at the time of install or by calling 1-800-746-47261-866-928-31231-866-247-26331-888-610-1499. This policy may be subject to change at a future date. Customers may also utilize an external UPS (Uninterruptable Power System) to provide or extend telephone backup time. These systems are commonly available through electronics and office supply retailers. External UPS systems should be rated at 300 Watts or higher in order to provide 8 hours of standby time. Please refer to the HELP section of the website for further information.

  25. Customer Privacy Notice: At RCNWaveGrandeenTouch, the privacy and security of your account is very important to us. That is why we have taken measures to protect the privacy of your Personally Identifiable Information and CPNI in compliance with the federal laws and FCC regulations that govern use and disclosure of customer information.

    1. Account passwords: To better protect all of your account information and allow us to provide you the best quality customer service, you must establish a password and two backup security questions, for your account when you establish service.

    2. Cable television customer privacy: As a subscriber to cable television service, you are entitled under Section 631 of the Communications Act of 1934 (“Communications Act”), as amended, to know the limitations imposed upon cable operators in the collection and disclosure of personally identifiable subscriber information, the types of personally identifiable information collected, how subscriber information is used, under what conditions it is disclosed, the period during which it is maintained, and the right of subscribers concerning such information and its disclosure. This information is provided in the RCNWaveGrandeenTouch Privacy Policy, a copy of which has been provided to you and receipt of which you are acknowledging by signing this agreement.

    3. Telephone customer privacy: As set forth more fully in the RCNWaveGrandeenTouch Privacy Policy, the Communications Act gives you a right to confidentiality of information about the telephone services you purchase from RCNWaveGrandeenTouch, including how many telecommunications services you have, the types of lines you buy, technical characteristics, class of service (business or residential), as well as where, when, and to whom you place a call, and the related billing for these services. However, unless you have an unlisted or unpublished number, we may release your name, address, and telephone number for listing in directories or for directory assistance services, including to unaffiliated third parties. RCNWaveGrandeenTouch may use information about your telephone services without notifying you, to provide and repair the services you have ordered, for billing and collection, and for protection of our network and our subscribers against fraud, abuse, and unlawful use. You have the right pursuant to the Communications Act to restrict the use of your customer information for marketing purposes, as the RCNWaveGrandeenTouch Privacy Policy explains.

    4. Internet privacy policies: RCNWaveGrandeenTouch respects its subscribers’ online privacy, and will not randomly monitor or disclose the contents of private e-mail or private chat room communications. However, as set forth fully in the RCNWaveGrandeenTouch Internet Access Agreement, Customer agrees that RCNWaveGrandeenTouch has the right, but not the obligation, to monitor or disclose the contents of private communication over the Internet, if RCNWaveGrandeenTouch, in its sole discretion, reasonably believes that such action is necessary: (i) to comply with applicable law or valid legal process; (ii) to protect RCNWaveGrandeenTouch‘s rights or property; or (iii) in emergencies when a person’s physical safety is at issue. In addition, RCNWaveGrandeenTouch reserves the right to disclose the identity of a subscriber to third parties in response to a valid legal subpoena and to otherwise cooperate with legitimate law enforcement inquiries and lawful civil proceedings.

  26. Consent to Communications from RCNWaveGrandeenTouch: Customer agrees that RCNWaveGrandeenTouch or RCNWaveGrandeenTouch‘s contractors that install or provide the services(s) may call or text Customer at any telephone number Customer provides to RCNWaveGrandeenTouch or that RCNWaveGrandeenTouch issues to Customer, for any purpose relating to Customer’s account and/or the services to which Customer subscribes. Customer expressly consents to receive such calls and texts and agrees that such calls and texts are not unsolicited. Customer acknowledges and agrees that these calls and texts may include the use of an automatic telephone dialing system and/or artificial or pre-recorded messages. If Customer does not want to receive these communications, Customer may discontinue the same by calling 1-800-746-47261-866-928-31231-866-247-26331-888-610-1499. Customer understands and agrees that this is the exclusive means of opting out of such communications. Notwithstanding the foregoing, Customer acknowledges and agrees that it may not opt-out of receiving certain communications pertaining to Customer’s account, including, without limitation, communications regarding emergencies, fraud or other violations of law, security issues, and harm caused to RCNWaveGrandeenTouch‘s network. In any event, RCNWaveGrandeenTouch may call or text Customer to provide information about Customer’s account or services, including, without limitation, the status of repairs or outages, and to schedule or confirm service appointments. Message frequency depends on Customer’s activity with the services. Message and/or data rates may apply.

  27. Binding Arbitration:

    1. Purpose. If you have a Dispute (as defined below) with RCNWaveGrandeenTouch that cannot be resolved through an informal dispute resolution with RCNWaveGrandeenTouch, you or RCNWaveGrandeenTouch may jointly or unilaterally elect to arbitrate that Dispute in accordance with the terms of this Arbitration Clause rather than litigate the Dispute in any federal or state court or other tribunal. Arbitration means that you waive your rights to proceed in court and have your claims resolved by a judge or jury in the event arbitration is elected. Instead, you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. Proceeding in arbitration may result in limited discovery and may be subject to limited review by courts. If either you or RCNWaveGrandeenTouch elects to arbitrate the Dispute, that election shall be binding on the other party.

    2. Definitions. The term “Dispute” means any dispute, claim, or controversy between you and RCNWaveGrandeenTouch regarding any aspect of your relationship with RCNWaveGrandeenTouch, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Clause. “Dispute” is to be given the broadest possible meaning that will be enforced. As used in this Arbitration Clause, “RCNWaveGrandeenTouch” means RCNWaveGrandeenTouch and its parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents.

    3. Initiation of Arbitration Proceeding/Selection of Arbitrator. If you or RCNWaveGrandeenTouch elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may open a case with the American Arbitration Association – Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, 877-493-4185, www.adr.org under the Arbitration Rules of the American Arbitration Association (“AAA”).

    4. Arbitration Procedures. You and RCNWaveGrandeenTouch agree that the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes, even if the substance of the Dispute is governed by other federal or state laws or regulations. No state statutes pertaining to arbitration shall be applicable under this Arbitration Clause.

      If there is a conflict between this Arbitration Clause and the rules of the AAA, this Arbitration Clause shall govern. If there is a conflict between this Arbitration Clause and the rest of this Agreement, this Arbitration Clause shall govern.

      A single arbitrator will resolve the Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information.

      The arbitrator will make any award in writing, including (unless both parties otherwise agree, in writing) a statement of reasons supporting the award. An award rendered by the arbitrator may be entered in any court having jurisdiction over the parties for purposes of enforcement.

      If an award granted by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the same arbitration organization by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the arbitration organization. The arbitration organization will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which exists under the FAA.

    5. Restrictions:

      1. ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED.

      2. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, CONSOLIDATED OR AGGREGATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OTHER SUBSCRIBERS, OR OTHER PERSONS. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT OR ANY RELATED ARBITRATION RULES, ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS SECTION 25(e) SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.

    6. Location of Arbitration. The arbitration will take place at a location reasonably convenient to you and RCNWaveGrandeenTouch in the area where you receive the service from us.

    7. Payment of Arbitration Fees and Costs. RCNWaveGrandeenTouch will reimburse any filing fee that the AAA charges you for arbitration of the dispute to the extent that the amount of such a fee exceeds the filing fee that would be charged by a court with jurisdiction over the dispute. If that arbitration proceeds, RCNWaveGrandeenTouch will also pay any administrative and arbitrator fees charged later, as required by the rules and fee schedule of the AAA.

    8. Severability. If any clause within this Arbitration Clause is found to be illegal or unenforceable, that clause will be severed from this Arbitration Clause, and the remainder of this Arbitration Clause will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire Arbitration Clause will be unenforceable, and the dispute will be decided by a court.

      In the event this entire Arbitration Clause is determined to be illegal or unenforceable for any reason, or if a claim is brought in a Dispute that is found by a court to be excluded from the scope of this Arbitration Clause, you and RCNWaveGrandeenTouch have each agreed to waive, to the fullest extent allowed by law, any trial by jury.

    9. Exclusions from Arbitration. Where the total amount in controversy for the action is $5,000 or less, the party bringing the claim can choose to proceed in arbitration, or alternatively, can bring an individual action in small claims court. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, YOU AND RCNWaveGrandeenTouch FURTHER AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS; (2) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE; AND (3) ANY DISPUTE THAT CAN ONLY BE BROUGHT BEFORE THE LOCAL FRANCHISE AUTHORITY UNDER THE TERMS OF THE FRANCHISE.

    10. Continuation. This Arbitration Clause shall survive the termination of your service(s) with RCNWaveGrandeenTouch.

    11. For New York Video Customers. You may elect to resolve a Dispute through the New York Public Service Commission in accordance with NYCRR 16§890.709(a) and NYCRR 16§709(c).

    12. Right to Opt Out. IF YOU DO NOT WISH TO BE BOUND BY THIS ARBITRATION CLAUSE, YOU MUST NOTIFY RCNWaveGrandeenTouch IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU FIRST RECEIVE THIS AGREEMENT BY VISITING WWW.ASTOUND.COM/POLICIES-DISCLAIMERS/ARBITRATION-OPT-OUT OR BY MAIL TO RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc., 650 COLLEGE ROAD EAST, SUITE 3100, PRINCETON, NJ 08540, ATTN: LEGAL DEPARTMENT. YOUR WRITTEN NOTIFICATION TO RCNWaveGrandeenTouch MUST INCLUDE YOUR NAME, ADDRESS AND RCNWaveGrandeenTouch ACCOUNT NUMBER AS WELL AS A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH RCNWaveGrandeenTouch THROUGH ARBITRATION. YOUR DECISION TO OPT OUT OF THIS ARBITRATION CLAUSE WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH RCNWaveGrandeenTouch OR THE DELIVERY OF SERVICE(S) TO YOU BY RCNWaveGrandeenTouch. IF YOU HAVE PREVIOUSLY NOTIFIED RCNWaveGrandeenTouch OF YOUR DECISION TO OPT OUT OF ARBITRATION, YOU DO NOT NEED TO DO SO AGAIN.

  28. Required Time for Notice of a Dispute. You must give us notice of a dispute within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute (except for billing disputes, about which you must contact RCNWaveGrandeenTouch within one hundred eighty (180) days, as provided in Section 3 of this Agreement), or you waive the right to pursue any claim based upon such events fact or dispute.

Disclaimers

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.