Skip to content
Storm Watch
We're here for you

A winter weather advisory is in effect for Western Washington from 1pm Tuesday, 11/29 until 10am Wednesday, 11/30. Forecasts predict snow accumulations mixed with sleet and rain. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe.

Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More information >>

Best Internet deals for the holiday season!
Brighten your holidays!

Find our best Internet deals of the year. Fast speeds for all your holiday needs.

Building your order...
+

Welcome to Astound Broadband

woman working on laptop in kitchen

Get ready to be astounded

We’re committed to providing you with the very best services and support. Here you’ll find handy guides and “how tos” to ensure you’re getting the most out of your services.

Getting started with Astound Broadband

man on couch with laptop

My account

Manage your account or enjoy your services on-the-go. Your account gives you the flexibility to access your subscription from anywhere.

Family on couch with devices

Billing FAQs

We’re here to help! Check out these FAQs for immediate answers to your questions, no matter the services you subscribe to.

woman leaning on pillow using laptop

Webmail

Check out this guide on how to use popular webmail features, so you can start messaging your friends, family and colleagues from anywhere.

Get social with us

Frequently asked questions

Visit the Customer Center to create a MyAstound account for free online access to your Astound account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Mobile app! Astound accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.

You may set up AutoPay through your account , via the Mobile App or you may call 1-800-427-8686.

To chat with a representative call 1-800-427-8686 or visit our contact us page for additional options.

If you forgot or lost your password, visit your account login portal and click on ‘forgot password’.

Your service protection plan replaces or repairs defective installed in-home wiring used with your covered Astound Broadband devices. Repairs are $4.95 per month. Without the plan, regular service charges of $79.95 may be applied to your bill.

Astound Broadband sponsors local events in your community. Astound Broadband is also working to end hunger. Thanks to the generosity of our customers and employees, our company has donated over $210,000.00 to Feeding America. We will continue to lend a hand to support those in need and we invite you to join us.

Disclaimers

A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2021 Ziff Davis, LLC. All Rights Reserved.