How do I activate my new phone?
Activating your new phone is simple! Follow these tips to get started.
What you'll learn:
Make sure your phone is unlocked
Follow steps in the video above to quickly get started! If you need to unlock your new phone, here are a couple more tips.
Used phone?
If your phone has been used previously, call your old carrier and ensure the device is unlocked.
Run a check
If you don’t know who the previous carrier was, find out information on how to run a check.
Related content
Activate Your Unlocked Phone
Do you have a phone that’s unlocked? Activation is easy and we have a handy list to get you started.
Check Your IMEI Number
Follow these steps to find your cell phone's unique IMEI identifier to verify mobile network compatibility.
How to activate your Astound Mobile account
Follow these simple steps to get started with your new Astound Mobile service.
How To Transfer Your Phone Number
Keep your existing phone number by porting it to our network when you switch to Astound Mobile.
Activate a SIM Card or ESIM
Whether you're transferring your previous number or getting a new one, we've made activation simple.
Quick links
Looking for something else?
Check out the Support Center for all Mobile support content.
Astound Mobile requires Astound Internet service. Coverage not available in all areas. A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2025 Ziff Davis, LLC. All Rights Reserved. All names, logos, images and service marks are property of their respective owners. ©2025 Radiate Hold Co., LLC d/b/a Astound Broadband. All rights reserved.
This website contains instructional information, including from third-party sources, and is intended, but cannot be guaranteed, to be always up-to-date, complete and accurate. Astound does not endorse, and is not responsible for, any third-party content that may be accessed through this website. Any representation or warranty by Astound that might be otherwise implied by information on this website is expressly disclaimed. Astound expressly disclaims all liability or responsibility with respect to actions taken or not taken based on any or all of the instructional information contained on this website. Astound does not warrant or guarantee the availability of any services at any specific time or geographic location or that services will be provided without interruption. Not all aspects of the Astound services function on all equipment and devices. Use of this website is subject to the Web Site Disclaimer and Web Content Accessibility Policy.