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Frequently asked questions
What's the difference between live TV streaming and traditional TV?
Live TV streaming functions like traditional TV with live channels, guides, DVR function and more delivered over the internet. Both Traditional TV and Live Streaming TV air content live at a specific time on a specific channel. Live TV streaming allows you to watch the latest show or games and local TV in real time and is subscription-focused from providers like Sling and fuboTV.
What costs make up your cable bill?
Your cable bill is made up of network fees and cost of service. See more details on those fees.
What channels and TV packages are available with Astound Broadband?
Are international channels and programming available with Astound Broadband?
There are 80 International Channels spanning 14 languages available with Astound Broadband. Explore International TV Channels.
What is a TV broadcasting surcharge?
The Broadcast TV Surcharge is applied to all digital TV packages to offset the costs of programming content and delivery of the local and regional broadcast television signals to our customers.
Can sun outages affect my TV service?
Yes. During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time. Learn more about the effects of sun outages and when they occur.
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of Astound’s control. Gig Internet offers speeds up to 940 Mbps and certain equipment may be required. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.
HBO®, CINEMAX® and related channels and service marks are the property of Home Box Office, Inc. HBO MAX™ and related trademarks are the property of Warner Media Direct, LLC and related channels and service marks are the property of Home Box Office, Inc. HBO MAX™ and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. Some restrictions may apply. ©2021 Warner Media Direct, LLC. All Rights Reserved. All devices, titles and related trademarks are property of their respective owners. For specific technical requirements for devices, go to hbomax.com/faq/#devices or itsh.bo/MAXGO-devices.
SHOWTIME, THE MOVIE CHANNEL and related marks are trademarks of Showtime Networks Inc., a ViacomCBS Company. Individual programs, devices and marks are the property of their respective owners. All Rights Reserved. You must be a subscriber of SHOWTIME to get SHOWTIME ON DEMAND.
Starz® and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for airdates/times.
© 2022 Sling TV L.L.C. All rights reserved. Sling TV and the Sling TV Logo are Licensed Trademarks of Sling TV L.L.C.
© 2022 fuboTV Inc. All rights reserved.