Astound Mobile billing FAQ
Have questions? We’ve got answers to help you get started with your Astound Mobile billing now that you have activated your account.
What you'll learn :
- What happens if I pay my bill late?
- Can I change my credit card on file?
- How long does it take for my payment to be applied?
- When do I pay my bill?
- What if I have questions about the charges on my bill?
- What happens to my bill if I add a line?
- How is the bill paid each month?
- How does your billing cycle work?
- How much will I pay per month?
- How will I know when my service charges will start?
- Find more topics
- Looking for more support?
What happens if I pay my bill late?
If you do not pay your bill, you are subject to our nonpayment policies outlined in our terms and conditions including late fees and/or up to disconnection of service. Review terms and conditions here.
Can I change my credit card on file?
Yes, you can update the credit card on file using your MyAstound account at any time.
How long does it take for a payment to be applied to my Astound Mobile account?
Your payment will apply immediately to your account once it’s paid.
Your bill due date is based upon when the bill statement is generated.
Payment is due approximately 20 days later.
When do I pay my bill?
Your bill due date is based upon when the bill statement is generated. Payment is due approximately 20 days later.
If you are signed up for autopay, you will be charged on the same day as you receive your invoice. Please note that the billing cycle is dependent on the day you activated service for new customers.
If you’re a current Astound customer adding Mobile service, your bill cycle will remain the same.
What if I have questions about the charges on my bill?
If you have questions, please reach out to Care team at 1.800.427.8686.
What happens to my bill if I add a line?
You can add a line to your Astound Mobile plan anytime during the billing cycle.
Monthly charges will vary depending upon which plan you have selected and your bill will be pro-rated according to when you added the line to your account.
*Prices reflect rates for existing Astound Mobile Internet customers and are subject to change.
How is the bill paid each month?
You can pay your bill each month online using your MyAstound account, through a Care agent via chat, a retail store location nearest you, or by calling us at 1.800.427.8686.
You can also mail your payment to us at the address included on your monthly statement.
How does your billing cycle work?
If you’re just signing up for Astound services, your bill cycle begins on the date of activation.
If you activate on the 15th, the following 15th your cycle resets and you will receive your invoice via email and it’s listed within your app.
If you’re already an Astound customer signing up for mobile service, your bill cycle will remain the same.
Your first bill may be pro-rated depending upon when you activated your service.
How much will I pay per month?
Your monthly statement charges will be dependent upon what services you are signed up to receive and can vary depending upon your data usage each month.
How will I know when my service charges will start?
| Scenario
|
Bill Cycle start date for Astound Account | Mobile Service Charge
|
|---|---|---|
| HSD Already Active | HSD Activation date | Will start in Next Bill after Activation |
| HSD + Mobile Purchase, HSD Activated | HSD Activation date | Will start in Next Bill after Activation |
| HSD + Mobile Purchase, Mobile Line Activated | Mobile Activation date | Will be Billed on Invoice generated on date of activation |
|
Scenario
HSD Already Active |
Bill Cycle start date for Astound Account
HSD Activation date |
Mobile Service Charge
Will start in Next Bill after Activation |
|
Scenario
HSD + Mobile Purchase, HSD Activated |
Bill Cycle start date for Astound Account
HSD Activation date |
Mobile Service Charge
Will start in Next Bill after Activation |
|
Scenario
HSD + Mobile Purchase, Mobile Line Activated |
Bill Cycle start date for Astound Account
Mobile Activation date |
Mobile Service Charge
Will be Billed on Invoice generated on date of activation |
Related articles
What is the average cell phone bill per month?
Cell phones are an essential part of our lives, and like other necessities, they can have a significant impact on our budget...
Why is my data not working?
Follow these troubleshooting tips to find out why your device's data is not working as expected...
What happens when you go over your data limit?
Learn about what you can expect if you go over your data limit and how you can check what your limit is...
Manage two lines on your mobile with dual SIMs
Learn the benefits of using dual SIM cards on your smartphone and how to set it up for your personal and professional life to gain more from your service plans...
How to use your phone as a mobile hotspot
While away from your home broadband connection, using your iOS or Android phone as a hotspot can be a valuable tool to keeping connected...
Quick links
Looking for something else?
Check out the Support Center for all Mobile support content.
Astound Mobile requires Astound Internet service. Coverage not available in all areas. A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2025 Ziff Davis, LLC. All Rights Reserved. All names, logos, images and service marks are property of their respective owners. ©2025 Radiate Hold Co., LLC d/b/a Astound Broadband. All rights reserved.
This website contains instructional information, including from third-party sources, and is intended, but cannot be guaranteed, to be always up-to-date, complete and accurate. Astound does not endorse, and is not responsible for, any third-party content that may be accessed through this website. Any representation or warranty by Astound that might be otherwise implied by information on this website is expressly disclaimed. Astound expressly disclaims all liability or responsibility with respect to actions taken or not taken based on any or all of the instructional information contained on this website. Astound does not warrant or guarantee the availability of any services at any specific time or geographic location or that services will be provided without interruption. Not all aspects of the Astound services function on all equipment and devices. Use of this website is subject to the Web Site Disclaimer and Web Content Accessibility Policy.