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How To Power Cycle A Cable Modem Or EMTA

Follow these quick troubleshooting steps to power cycle your modem

Oftentimes the first step in resolving network connection issues begin by troubleshooting your modem. In this quick guide, we’ll share step-by-step instructions for power cycling your cable modem or EMTA.

If you are using a 3rd party VoIP provider (Vonage, Skype, etc)

There is no reason to perform these steps. If your phone service is working, the internet connection is working

Power cycling the cable modem in these instances will disconnect your call.

Power Cycling Your Digital Phone Cable Modem (EMTA)

If you are speaking on your digital phone number connected to this device, there is no reason to perform these steps; Your internet connection is already working.

Power cycling the cable modem in these instances will disconnect your call.

  1. Disconnect cord that supplies power to the EMTA
  2. Take off battery cover and remove the back-up battery
  3. Wait 60 seconds
  4. Plug power cord back in
  5. Re-install back up battery, and reinstall cover
  6. Wait 30 seconds, then check for dial tone

Power Cycling Your Cable Modem

  1. Disconnect power from the router/eero and/or Shut down the computer
  2. Unplug the modem’s power cord from the electrical outlet, not from the back of the modem (when possible)
  3. Wait about 60 seconds
  4. Plug the power cable back into the wall outlet
  5. The power light should light up on the cable modem -make sure there is power to the wall outlet and the power cable is plugged in all the way
  6. Turn the computer on and/or plug the power back into the router

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Disclaimers

*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

Astound Broadband substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.