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customer help and support - Astound Broadband

Customer help and support

Access helpful guides and support on internet, TV, phone, TiVo, account, and billing information

Manage your account

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Your account opens the door to conveniences and features included FREE.

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Access your account and pay your bill online, sign up for AutoPay, and more!


Check your email and send messages or change your webmail password online.

Welcome guide

Explore top tricks, tips, and “how-tos” for getting the most out of your services.

Looking for something else?

Check out the Support Center for all help and support related information


Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.