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Indiana Storm Warning

We are prepared for a winter storm approaching Evansville, Friday 1/22 into Sunday 1/25. Weather reports predict snow accumulations and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Illinois Storm Warning

We are prepared for the extreme cold watch approaching Chicago, Friday 1/23 into Saturday 1/24. Weather reports predict dangerously cold wind chills and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Texas Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Texas beginning Friday, 1/23 and continuing into Sun, 1/25, bringing snow accumulations, damaging ice, and gusty winds. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Dallas Metro Area: The Lewisville retail store will close early on Friday, 1/23 at 3PM and will have a delayed opening at 12 PM on Monday, 1/26.
  • Belton/Temple/Waco Area: The Belton and Waco retail stores will have a delayed opening at 12 PM on Monday, 1/26.

More

DC Metro Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact the D.C. Metro beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

Pennsylvania Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact eastern Pennsylvania beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

New York Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact New York beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

Massachusetts Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Massachusetts beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, with the potential of significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

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HDTV self-install

couple setting up HDTV follows instructions on the Astound self-install PDF

This installation guide is easy to use and will get you started with your HDTV.

If you requested no-contact installation, your installer will complete the work outside your home and will assist you over the phone. You and your installer will follow the step-by-step process together to get your video services connected and set up.

Step 1: Connecting your converter box

Wall Outlet

Connect one end of the coaxial cable to the wall outlet and the other end to the “Cable In” (or “RF IN”) connection on the back of the converter box.

HDTV self-install Step 1-1 setting up your HDTV - connect cord to wall cable outlet

Open Cable Wire

(This wire could be coming out of the floorboard, window, etc)
 

Connect the open cable to the “Cable In” (or “RF IN”) connection on the back of the converter box.

HDTV self-install Step 1-2 cable wire

Step 2: Connect converter box to TV

You will install one of the following cables, HDMI or Component.

HDMI

Connect one end of the HDMI cable into the HDMI connection on the back of the converter box.
 
Next, connect the other end of the HDMI cable into the HDMI connection port on the back of your television.

High Definition Component Cable

Component

    • Audio
      Connect the black tip with red band into the audio output connection marked “R” and connect the black tip with the white band into the audio output connection marked “L” on the back of the converter box.
    • Video
      Connect the remaining cables into the corresponding RGB (Red, Green, Blue) video output connections.

      These ports are similarly located on the back of the converter box.

Television

Connect the opposite end of the component cable as follows:

    • Audio
      Connect the black tip with red band into the audio input connection marked “R” and connect the black tip with the white band into the audio input connection marked “L” on the back of your TV.
    • Video
      Connect the remaining cables on that end into the corresponding RGB (Red, Green, Blue) video input connections on the back of your TV.

Step 3: Connect the power cord

Connect the power supply cord into the back of the converter box, then plug the other end into an electrical outlet.
 

Ensure a wall light switch does not control this outlet. If it does, set the switch to the “ON” position.

Step 4: Turn on the TV

Turn on the television with the TV remote. Press the “Input” or “Source” button.

Depending on which cable you installed in Step 2, select HDMI or Component video source on your TV.

Step 5: Insert batteries

Insert batteries into the remote control.

Step 6: Turn on the converter box

Press the CBL button on the remote. The power light on the converter box will illuminate.

Please Note: In order for your installation to be successful, you must install ALL converter boxes that are not yet connected. Follow the previous steps for the other converter boxes included in your order before continuing to the next step.
 

You are now ready to activate your converter box.

Step 7: Follow packing slip instructions

Locate your packing slip.

Follow the instructions on your packing slip to ensure proper account setup and optimum service.

couple watching HDTV with remote control in hand

Step 8: Remote instruction sheet

To utilize all the features of your remote control, please reference the instruction sheet included with your remote.
 

Congratulations! Enjoy the experience of HDTV.

Additional Support

If you need assistance after your installation, please don’t hesitate to contact us at 1.800.427.8686 or visit astound.com/support.

Our customer service agents are available to assist and answer questions 24 hours a day, 7 days a week.

Get the Astound TV+ App

Now that you’re connected to Astound TV service, you can download the Astound TV+ App on your Apple TV, Fire TV, phone, tablet and other devices.

Watch Live TV, news, sports and more—all through the app.* Download it. Watch it. Love it.
It’s TV outside the box.
 
Visit www.astound.com/astoundTVplus and download the app today!

Astound TV logo

*Ability to stream content out-of-home may be limited and is dictated by the content provider.

Looking for something else?

Check out Astound Support Center for all help and support related information.

Disclaimers

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.