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Storm Recovery

Storm Recovery: We are continuing to monitor restoration to commercial power in our service areas. As commercial power is restored, we will be assessing all areas where Astound service has been interrupted and working to restore your service as quickly as possible.

Thank you for your continued patience as we recover from Hurricane Beryl.

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Now, you have the flexibility to access your alarm account information and make changes to contact information, view event history, and more – all from the convenience of your smartphone with the AlarmAccount app or your PC with the AlarmAccount web portal. No call to enTouch required!

With the new app, you can:

  • Cancel a dispatch for a false alarm
  • Receive alert notifications
  • Know the type of alarm
  • Place account in test mode
  • View alarm event history
  • Update contact information
  • Update your code word


To log in to the app, use your CS# and contact PIN (the code you give to the monitoring station in case of alarm).


Don’t know your CS#? Follow the steps below to find it or call us at 1-888-610-1499.


  1. Click here to log in to your alarm portal.
  2. Enter in your premise phone number or the email address associated with you account as your username.
  3. Use the code you give to the monitoring station when an alarm sounds as your password.
  4. When you are logged in, your CS# will be listed next to your name in the black bar at the top on the home screen.

If you have any questions, please do not hesitate to call our friendly tech support reps at 1-888-610-1499. They are always ready to help!

Download the Quick Start guides to get started:


Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.