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Astound Broadband moving checklist

African American man on laptop surrounded by moving boxes uses the Astound moving checklist to set up his new internet service.

Interested in moving Astound service? This checklist will ensure you set everything up properly when you are moving or transferring Astound services, whether you’re setting up internet in a house or setting up internet in an apartment.

Step 1: Set up your My Astound account

Your first step is to set up your My Astound account. You can use your login information to:

    • Pay your bill online
    • Update your account information
    • Upgrade and add TV packages
    • Upgrade internet services
    • Watch TV on the go
    • Confirm when your technician will arrive
    • Sign up for text message alerts

Learn more: How to set up your My Astound account: Step-by-step guide

Step 2: Set up payments

Astound Broadband has several options available for you to pay your bill:

Step 3: Sign up for text alerts

Visit My to set up your account and sign up for text message alerts.

Step 4: Internet parental controls

Astound offers the option of Whole Home WiFi with the features you need to protect your family online.

The easy-to-use app allows you to block sites with violent, illegal or adult content. You can even program the internet to shut off on specific devices during nighttime hours to enforce screen time limits.
Get a little help in the parenting department when you subscribe to eero Plus home WiFi security.

Happy siblings child playing with tablet together

Step 5: TV parental controls

You can set up parental controls so the younger members of your household can’t access television programs you don’t allow.

Parental controls can also keep children from making unauthorized purchases on your account. In addition, you have the option to hide adult content.

Find out how to make your television safer for the whole family.

Step 6: Get familiar with your new Internet & WiFi service

You may still have questions about your new service and you’ll find answers in our welcome guide.

Explore tips and tricks to be sure you’re getting the most out of your internet and learn more about Astound’s equipment and additional offerings that can keep your household connected and safe on the web.
At the beginning of your moving journey? Find out how to transfer your internet in 10 steps and what equipment to bring when you move.

Woman uses the Astound Broadband Mover's Checklist as she prepares to move her internet services
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Don’t have a MyAstound Account?

Here’s how to register:

  1. Visit MyAstound Account Signup
  2. Fill in the registration form
  3. Have your Astound Account number handy – located on your bill

Looking for something else?

Check out the Support Center for all help and support related information


Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission, where available. ©2022 Ziff Davis, LLC. All Rights Reserved.