eero Internet Backup
Always on internet
Included with eero Plus subscription starting at
How internet backup works
eero Internet Backup scans the internet connection to detect interruptions.
If the internet connection is interrupted, eero automatically switches the network over to the backup source.
When the internet returns, the eero network will automatically switch back to the wired connection.
Keep your smart home connected
With a backup connection, your connected home devices can stay online even when internet outages occur.
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Frequently asked questions
Can I set up eero Internet Backup during an outage?
If your eero network is running minimum eeroOS v6.13.0 and your eero app is updated to minimum v6.25.1, you can still set up a new backup connection even if your network is offline due to an internet outage.
How long will eero Internet Backup work as a backup connection?
While eero Internet Backup can run for the duration of your outages (subject to any backup limits), customers should confirm with their service provider how much data usage is allowed if they plan to rely on eero Internet Backup for extended periods of time. eero Internet Backup will continue monitoring your primary internet source and automatically switch back when your primary internet source is available again.
Will eero Internet Backup help keep all my connected devices online? If not, how many devices can it support when enabled?
The devices already on your network will still connect to the internet with eero Internet Backup running, but coverage, speeds and reliability will depend on the backup network you are using.
Am I able to take advantage of eero Internet Backup without an eero subscription?
eero Internet Backup is a feature of eero Secure, which is included in your Astound eero Whole Home WiFi subscription.
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*Internet speeds vary, not guaranteed. Certain equipment may be required to reach advertised speeds. ^^Available in select areas. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Ltd-time offer; subj. to change. Internet pricing valid for 12 mos. Gig+ internet service price for life for add’l $5/mo. Excludes taxes, surcharges, & fees. Offer subj. to change. Pricing valid from start; subj. to change thereafter. Std. WiFi included. Whole Home WiFi included w/ 2 Gig+ svc; $10/mo for lower speeds or add’l devices. Regular rates apply after promotion ends. Price reflects autopay & e-bill discount for enrolling in autopay & e-bill with ACH. Valid email & enrollment required. Discount is applied within 3 bill cycles and ends if autopay or e-bill is canceled, services change, or the account is not in good standing. ^Ltd-time offer; subj. to change. Free mobile offer = 1 Unlimited line w/ monthly credit for 12 mos from activation. Std rates apply after promo or if qualifying svcs not maintained. Limit 1 free line/account; not valid on existing lines. Add’l lines avail. at extra cost. Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Max refund = 1 month’s recurring service & equip. fees. Refund issued within 60 days if all conditions met. Excludes usage-based fees. ©2026 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2026 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
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