Coming Soon: Your new ‘astound.net’ email address
Your email address is changing. Read here for more information.
Why is my email account and email address changing?
As part of the transition from Harris Broadband to Astound Broadband powered by Grande, we have to move where your email accounts are hosted. Because of this change, we have to issue updated email addresses using the ‘astound.net’ email domain.
When will this change occur?
All customers’ email accounts will be moved beginning late June. We’ll be in touch with specific details about when your email account will be moved to the new servers.
Will I lose my emails?
Beginning August 1, 2023 you will no longer have access to your Harris Broadband inbox; if you’d like to retain copies of any emails, we recommend you forward those to your new ‘astound.net’ email account, by following the steps outlined below:
- In your ‘astound.net’ inbox, select the Preferences tab at the top.
- Select Accounts from the column on the left-hand side of the screen.
- Under the first Accounts section, select Add External Account.
- Fill out the External Accounts Settings as shown below. When completed, select Test Settings. If everything has been filled out correctly, you will get a status message that it was successful. All emails in your Harris inbox will be forwarded as well as all new email to your Harris inbox.
Will I be able to access my Harris Broadband email?
For a limited period of time, you will still be able to access your Harris Broadband email inbox. After 7/31/2023, you will no longer be able to login to the Harris Broadband email account.
What will my new email address be?
Reach out to our Astound Care Team at 325.646.9493, between the hours of 8am-5pm, Monday through Friday. An agent will validate your current email address, you will select your new ‘astound.net’ email address and a temporary password will be provided to initially log-in. You can change your password once logged in.
What will my password be?
Reach out to our Astound Care Team at 325.646.9493, between the hours of 8am-5pm, Monday through Friday. An agent will validate your current email address, you will select your new ‘astound.net’ email address and a temporary password will be provided to initially log-in. You can change your password once logged in.
Will I need to change my login for third-party apps?
Yes, if you use your Harris Broadband email address to login into third-party sites such as your bank, healthcare provider, streaming services, shopping sites, etc., you will need to update your email address before 7/31/2023 so you may continue to receive emails from these businesses/services.
Will I need to update my login information on my mobile devices?
Yes, you will need to update your login information on all mobile devices prior to 7/31/2023. Make sure to change your incoming and outgoing server information to mail.astound.net
Will there be any changes to the look or features of my inbox?
Yes, your ‘astound.net’ inbox will have a different look. The basic features will remain the same with an easy to navigate user friendly layout.
How do I configure my devices to access my new astound.net email account?
If your device or client supports it, auto-configuration should do most of the work for you.
If you are manually entering the configuration, your incoming and outgoing mail server will be mail.astound.net. All standard ports and encryption methods are supported and we recommend using encrypted settings.
Here are links to instructions describing how to configure your device(s) to access your new Astound email:
Apple iPhone, iPad:
https://support.apple.com/en-us/HT201320
Apple Mac:
https://support.apple.com/guide/mail/add-email-accounts-mail35803/15.0/mac/13.0
Microsoft Outlook:
https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b
Windows Live Mail:
https://support.microsoft.com/en-us/office/set-up-email-in-the-mail-app-7ff79e8b-439b-4b47-8ff9-3f9a33166c60
Android:
https://support.google.com/android/answer/7664951?hl=en
Gmail
https://support.google.com/mail/answer/6304825?hl=en&co=GENIE.Platform%3DDesktop
Thunderbird:
https://support.mozilla.org/en-US/kb/manual-account-configuration
How to login to your ‘astound.net’ email
To login, go to astound.com/support/email and select @ASTOUND.NET from the menu of choices:
From there, use your new ‘astound.net’ email address and password to complete your login.
How to forward your Harris Broadband inbox to your new ‘astound.net’ inbox
- In your ‘astound.net’ inbox, select the Preferences tab at the top.
- Select Accounts from the column on the left-hand side of the screen.
- Under the first Accounts section, select Add External Account.
- Fill out the External Accounts Settings as shown below. When completed, select Test Settings. If everything has been filled out correctly, you will get a status message that it was successful. All emails in your Harris inbox will be forwarded as well as all new email to your Harris inbox.
