Outlined below are important changes and enhancements to your account. Some changes require your action. We’ve included links to how tos and we’ll be sending details, over the coming weeks, to your inbox.
New Bill Statement
Customers can expect a new bill format, new payment address, new account number and a new security/PIN.
Convenience and visibility into your services, all with an easy online portal to help manage your account and services.
Frequently Asked Questions
Why were these areas of Harris acquired?
Astound’s acquisition of Harris service areas will be joining the existing Astound system in Texas. Our robust fiber-rich network assets will allow us to deliver even more communications services to customers in the Brownwood areas, offering both residential and business customers new products and services. Our immediate focus will be on continued excellence and customer service support. We also expect to leverage the best practices we offer today from our family of companies to continue to provide current customers with the best services possible.
What happened to Grande?
You may have previously seen our communications that Grande acquired the systems that support the Harris service areas. Grande is becoming Astound Broadband powered by Grande. Our commitment to bring our customers exceptional care is still the same.
What is Astound Broadband?
We offer Astound Broadband services across the country and are the sixth largest telecommunications provider, serving eight of the top ten metro markets in the United States providing critical infrastructure to local communities. The company offers residential, business and enterprise class broadband Internet, telephone and cable TV services using their own fiber-rich network. Astound Broadband services are provided to over one million customers in California, Illinois, Indiana, Maryland, Massachusetts, Oregon, New York, Pennsylvania, Texas, the DC metro area, and Washington State. The Astound Broadband name reflects both the evolution of the company as well as its vision for the future.
What does this mean for former Harris customers in Texas?
All existing services and customer support will continue without interruption. Grande previously became your service provider1 but communicated with you under the Harris brand for a limited time as we complete the transition of operations to Astound. During this transition, customers continue to receive the same quality services that they enjoyed from Harris. If any changes are made in the future, we will communicate them in advance.
Will there be any changes to the services provided?
All existing services and customer support will continue without interruption. Grande became your service provider1 but communicated with you under the Harris brand for a limited time as we complete the transition of operations to Astound. During this time, customers continue to receive the same quality services that they enjoyed from Harris. If any changes are made in the future, we will communicate in advance.
Will Astound taking over Harris cause my current package prices to go up or down?
We are committed to giving customers the best value and service. Our long-term focus is to introduce new offers featuring greater value and convenience for customers. Current package prices and promotions will remain the same and, if any changes are made in the future, we will communicate in advance. 2
How long will the transition take?
We want the transition to be as smooth as possible, so it will take several months for the transference of systems to occur. We will provide you with more information as we make progress.
Will Harris customers continue to receive bills from Harris?
Yes, Harris customers will continue to receive bill statements and other communications using the Harris brand during the transition period. Beginning in the second quarter of 2022, former Harris customers will receive bill statements and other communications using the Astound brand. Rest assured that Astound Broadband is powered by Grande. If any further changes are made in the future, we will communicate in advance.
Will there be any changes to customer support?
We will maintain the same high level of support you have been enjoying. If any changes are made in the future, we will communicate in advance.
What number do I call for support?
Until the transition is complete, you should continue to call the numbers you have been calling during the transition. If any changes are made in the future, we will communicate in advance.
For Customer Service, Billing or Service, please call 1.800.427.8686.
Where do I send my payment?
Until the transition is complete, you should continue to send payments to the same address. If any changes are made in the future, we will communicate in advance.
Harris Broadband LP
PO Box 10
Brownwood, Texas 76804
Do I need to change my autopay?
During the transition period, you do not need to do anything with your autopay. It will process on your scheduled date. No need to change or contact your bank/credit card company. If any changes are made in the future, we will communicate in advance.
What does this mean for Harris business partners?
We have a best-in-class network of partners and look forward to welcoming Harris partners to our network. Partners will realize several benefits as Astound expands on Harris’s existing capabilities in the long-term, including the addition of advanced product offerings. If any changes are made in the future, we will communicate in advance.
1Grande Communications Networks, LLC dba Astound Broadband and Astound Broadband powered by Grande in Texas (“Grande”).
2Customers participating in the Affordable Connectivity Program or that are legacy Emergency Broadband Benefit recipients will continue to receive Internet from Harris for a transition period.