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Indiana Storm Warning

We are prepared for a winter storm approaching Evansville, Friday 1/22 into Sunday 1/25. Weather reports predict snow accumulations and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Illinois Storm Warning

We are prepared for the extreme cold watch approaching Chicago, Friday 1/23 into Saturday 1/24. Weather reports predict dangerously cold wind chills and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Texas Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Texas beginning Friday, 1/23 and continuing into Sun, 1/25, bringing snow accumulations, damaging ice, and gusty winds. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Dallas Metro Area: The Lewisville retail store will be closed on Wednesday, 1/28.
  • Brownwood: The Brownwood retail store will have a delayed opening at 10:00 AM on Wednesday, 1/28.

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DC Metro Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact the D.C. Metro beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • DC Metro Area: The DC Metro area customer center will have a delayed opening at 12 PM on Monday, 1/26.

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Pennsylvania Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact eastern Pennsylvania beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Bethlehem and NEPA Area: The Bethlehem and Pittston customer centers will have a delayed opening at 12 PM on Monday, 1/26.

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New York Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact New York beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • New York: The New York customer center will have a delayed opening at 12 PM on Monday, 1/26.

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Massachusetts Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Massachusetts beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, with the potential of significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Boston Area: The Boston area customer centers will be closed on Monday, 1/26.

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WOW! Email Accounts

Your email account is going away. Read here for more information.

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Email addresses from your previous broadband provider, WOW!, will no longer be active.

All customers’ WOW! email accounts will be closed as of May 1, 2025.

Anyone with a WOW! email account will be part of this change.

No, anyone with an ‘Astound.net’ account will not be affected.

Yes, if you contact our Care team at 1.800.427.8686 or chat with us online at astound.com, we can get you set up with an “Astound.net’ email account.

After 5/1/2025, you will no longer have access to your WOW! email account, so emails not forwarded to another email account will be lost.

For a limited period of time, you will still be able to access your WOW! email inbox. After 5/1/2025, you will no longer be able to login to the WOW! email account.

Yes, if you use your WOW! email address to login into third-party sites such as your bank, healthcare provider, streaming services, shopping sites, etc., you will need to update your email address before 5/1/2025 so you may continue to receive emails from these businesses/services.

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