Stormwatch
Astound is here for you
Prepare. Plan. Stay Informed.
When major weather events threaten our area, we take extra measures to deploy a variety of technical resources: generators, fuel, extra fiber-optic cable and specialized tools to strategic locations near the potential path of the storm, so we can respond immediately to any interruptions.
Helpful Tips
Before the Storm
- Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit www.ready.gov
- Keep your Astound account information and our contact phone numbers handy. Contact us for more information.
- Stay informed by listening to radio and TV bulletins and by reading our website updates.
- Report any low-hanging cable lines before a storm.
Helpful Resources
- Ready.gov
- FEMA
- National Weather Service
- The Weather Channel
- American Red Cross
- US Department of Health and Human Services, Public Health Emergency
These organizations are not affiliated with Astound in any way.
Power outages are possible
Should you lose power to your home, cable and Internet services cannot be restored until electrical power from your local power company is back up and running. We will be monitoring this event closely to manage your service needs during this event.
Your safety and the safety of our team members are important to Astound Broadbrand. Please follow any travel and weather advisories.
Please be aware of your surroundings and do not touch any down lines and wires.
When to contact us
| YOUR SITUATION | DO YOU NEED TO CONTACT US? |
|---|---|
| You do not have electrical power at your home. | NO. Your home TV, High Speed Internet and Voice services depend on electrical power. |
| You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. | NO. We are already aware of and working to restore services. |
| Power has been restored, but your services have not come back online. | Try rebooting your modem. If services are still not restored, the network may be affected by storm damage or power outages that affect one of our hubs. Please contact us. |
| You have electrical power, but your service(s) are not working and others with Astound services are. | YES. Restoring your services may require additional technical support. Please contact us. |
| Power is restored and some of your services are working, but not others. | YES. We need to troubleshoot the issue. Please contact us. |
| The cable line that connects directly to your home (the service drop) is on the ground or damaged. | YES. To restore your service, the service drop must be repaired. Please contact us. |
|
YOUR SITUATION
You do not have electrical power at your home. |
DO YOU NEED TO CONTACT US?
NO. Your home TV, High Speed Internet and Voice services depend on electrical power. |
|
YOUR SITUATION
You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. |
DO YOU NEED TO CONTACT US?
NO. We are already aware of and working to restore services. |
|
YOUR SITUATION
Power has been restored, but your services have not come back online. |
DO YOU NEED TO CONTACT US?
Try rebooting your modem. If services are still not restored, the network may be affected by storm damage or power outages that affect one of our hubs. Please contact us. |
|
YOUR SITUATION
You have electrical power, but your service(s) are not working and others with Astound services are. |
DO YOU NEED TO CONTACT US?
YES. Restoring your services may require additional technical support. Please contact us. |
|
YOUR SITUATION
Power is restored and some of your services are working, but not others. |
DO YOU NEED TO CONTACT US?
YES. We need to troubleshoot the issue. Please contact us. |
|
YOUR SITUATION
The cable line that connects directly to your home (the service drop) is on the ground or damaged. |
DO YOU NEED TO CONTACT US?
YES. To restore your service, the service drop must be repaired. Please contact us. |
Frequently Asked Questions
I have TV service but it goes in and out and the picture quality is not as good as usual.
Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience a brief disruption to your cable services or degradation of picture quality as commercial power continues to be restored throughout the area.
I do not currently have electrical power and am experiencing a disruption to my TV, Internet or Phone services. Should I contact Astound to schedule a service call?
If electrical power has not been restored to your home, cable services cannot yet be restored. Please wait to contact us until commercial power at your home has been restored.
My power is back on. Why don't I have internet or TV yet?
Power and internet plants and lines are different systems. In some cases, a major storm may cause damage to our network, lines or fiber. When it is safe and accessible for our crews, we actively repair damage to our network from fallen trees and other storm-related issues. There may also be some pockets that are currently inaccessible due to unsafe conditions. In these areas, we work closely with local authorities to access damaged areas as soon as it is safe to do so.
My neighbor has TV, Internet or Phone services, but I am experiencing a service disruption.
If you have electrical power at your home, but no TV, Internet or Phone service, please contact us. Please wait to contact us until commercial power has been restored to your home.
*Internet speeds vary, not guaranteed. Certain equipment may be required. See astound.com for details. Modem req’d. No contracts. Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area. Subject to availability. Ltd-time offer; subj. to change without notice. Internet speeds under 1 Gig, pricing valid for 12 mos. Gig+ Internet speeds, pricing valid for 36 mos. Add’l fees apply for taxes, surcharges, & data overages, & are subj. to change. For details visit astound.com/fees. Enhanced WiFi or Whole Home WiFi included with Gig+; $5/mo for lower speeds or add’l devices. Regular rates apply after promo ends. Monthly price shown includes discount for enrolling in autopay & e-bill. $10 off/mo w/ bank acct autopay or $5 off/mo w/ credit/debit card autopay. Valid email & enrollment req’d. Must enroll w/in 30 days of order. Discount appears within 3 bill cycles, ends if autopay/e-bill is canceled, svcs change, or acct isn’t in good standing. ^Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. Offer valid for new res. customers or former customers in good standing w/out Astound svc in past 60 days. Add’l svcs, equip, premiums & tiers extra & subject to add’l charge & reg. increases. $14.99 one-time activation fee (plus install) applies & may change. Taxes & surcharges extra & subj. to change. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Maximum refund is equal to one month’s monthly recurring service fee of services & equip. ordered & installed. Refund within 60 days after conditions are satisfied. Refund not applicable to usage-based fees. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.