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Our Values

Honesty & Integrity
Our teams work with integrity every day; it’s about always doing the right thing – every time, all the time. Doing the right thing and delivering on what we promise strengthens the relationships we value most – our customers and our teams. That’s our honest commitment.

Trust & Empowerment
Our teams are empowered to make decisions that put the customer first, in everything we do. We create an environment where everyone feels safe and encouraged to share ideas, inspiring a bias for action that drives an astounding experience.

Family first – we’re committed to cultivating an atmosphere of belonging through compassion, mutual respect, support, and taking care of each other.

Diversity, Equity & Inclusion
Embracing diversity, equity, and inclusion, leads to cultivating an environment of belonging which is essential to taking care of each other. Our goal is to amplify diverse thoughts and perspectives to drive innovation toward results that Astound. It’s foundational to how we make exceptional the standard.

Fostering an environment where creativity thrives creates opportunities for our teams to safely share perspectives, collaborate to find innovative solutions, and deliver astounding customer experiences — all while having fun! Creativity arises from diversity of thought and that’s what drives the best innovation.

Customer Service
Taking care of our customers is our number one priority. We strive to get it right the first time, do what we say we are going to do, and astound you with every interaction. We understand that we’re not perfect, and sometimes miss the mark – our pledge is to make it right. Exceptional customer service is our standard.

Community & Social Impact
Within our deep-rooted culture is a drive to leave a positive, meaningful, and lasting social impact in the communities we serve. From volunteerism, to financial investments, to career opportunities — our hyper-local partnerships support growth, advance equity and inclusion in the communities we work and live. Through these actions, our organization makes connections that support opportunity for all.

More about Astound

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About us

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Customer Pledge

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