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Indiana Storm Warning

We are prepared for a winter storm approaching Evansville, Friday 1/22 into Sunday 1/25. Weather reports predict snow accumulations and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Illinois Storm Warning

We are prepared for the extreme cold watch approaching Chicago, Friday 1/23 into Saturday 1/24. Weather reports predict dangerously cold wind chills and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Texas Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Texas beginning Friday, 1/23 and continuing into Sun, 1/25, bringing snow accumulations, damaging ice, and gusty winds. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. Some Texas stores may have closures/delayed openings on Monday. More

DC Metro Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact the D.C. Metro beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

Pennsylvania Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact eastern Pennsylvania beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

New York Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact New York beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

Massachusetts Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Massachusetts beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, with the potential of significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More

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Sports Bill Credits FAQs

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Due to the unique circumstances of the coronavirus (COVID-19) pandemic, many professional sports were not played or broadcast. In response to this situation, we’ve been working with our Regional Sports Network (RSN) and other programming partners to secure refunds wherever possible. We intend to offer customers 100% of the refund that we receive as a courtesy adjustment. In June 2022, customers will begin to receive adjustments as we are passing through one-time credits that we receive from networks and programming partners, in the markets where a refund was provided to us. The courtesy adjustments will be applied automatically and customers will be notified via email and in their billing statements. Refunds will be provided only in markets where a refund was provided to us.

We’ve been working with our programming partners to secure refunds for sports costs wherever possible. If a regional or sports network in your market refunds us, then we’ll pass 100% of what we receive onto customers as a courtesy one-time adjustment.

This courtesy one-time adjustment is available to customers in the markets where our programming partners have provided adjustments to Astound. You may be eligible if you are in a market where the regional or sports network costs are refunded to Astound.

We will be notifying customers via email and in their billing statements if they’re eligible for a refund for games missed during the COVID-19 pandemic, and they are in a market where a refund was provided to Astound.

The amount of the adjustment will vary depending upon the market, the applicable programming partner and the relevant adjustment period.

We are committed to providing our customers adjustments of 100% of what we receive from our programming partners – now or in the future. We have received credits from some regional or sports networks, in certain markets, for MLB and/or NBA games not played during the pandemic. We are applying those credits to eligible customers in those markets now. If and when we receive adjustments from other programming partners for other sports or in additional markets, we will pass through 100% of what we receive to our customers.

Astound is receiving rebates from several programming partners for providing a reduced number of live sporting events due to COVID-19. Astound is passing the rebates on to Astound customers as a one-time bill credit.

A Programming Partner or Regional Sports Network (RSN) is a cable TV channel that broadcasts professional and collegiate sports programming to a local market.

Refunds will be provided only in markets where a refund was provided to us. If we received a refund for your market, the credit will appear in the One Time Charges & Adjustment section of the bill.