Skip to content
Winter Storm Watch
We're here for you

Winter Weather Advisory: A winter weather advisory is in effect for Eastern and North Eastern Massachusetts until 9pm Monday, 1/23/2023. Weather reports predictWeather reports predict snow accumulations. Commercial power outages are possible. Customers will be contacted in the event of delays or changes to scheduled appointments. We appreciate your patience.

Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More >>

Building your order...
purple large

Five ways to
pay your bill

1. Make your payment online

You can pay your bill right from your computer by accessing your Self care account. Simply register online to view and pay your bill. You can make one-time payments or set up automatic monthly payments directly from the checking account of your choice.

Note: A payment processing fee applies to one-time payments.

2. Make your payment through our mobile app

With our mobile app, you can manage your existing account anytime, anywhere. Just visit the Apple iTunes App Store or Google Play Store to download our FREE app.

With our mobile app, you can not only pay your bill right from your mobile phone, you can also update your account information, view current and previous statements, check voicemail for all phones on your account, and review your call history for all phones on your account. Internet access is required to use the app.

3. Make your payment through our automated phone system

We accept one-time credit/debit card (Visa, MasterCard, Discover, and American Express) payments via our automated phone system at 1-800-427-8686 or via a Customer Service Professional.

4. Make your payment by mail

You can pay your bill in the traditional fashion – through the U.S. mail. we will send you a paper bill in the mail each month. Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.

Please mail your payments to the location below.

Astound Broadband Powered by RCN
PO Box 11816
Newark, NJ 07101-8116

Astound Broadband Powered by Grande or
Astound Broadband Powered by enTouch
P.O. Box 679367
Dallas, TX 75267-9367

Astound Broadband Powered by Wave or
Astound Broadband Powered by Digital West
PO Box 31001-2714
Pasadena, CA 91110-2714

5. Make your payment in person

You can make your payment in person using one of our many convenient payment locations. Don’t forget to review that location’s business hours. Stop by the location nearest you and leave your payment with a customer service representative. Our payment locations accept cash, checks, money orders or credit cards (Visa, MasterCard, Discover and American Express).

Looking for something else?

Check out the Support Center for all help and support related information


Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission, where available. ©2022 Ziff Davis, LLC. All Rights Reserved.