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Storm Recovery

Storm Recovery: We are continuing to monitor restoration to commercial power in our service areas. As commercial power is restored, we will be assessing all areas where Astound service has been interrupted and working to restore your service as quickly as possible.

Thank you for your continued patience as we recover from Hurricane Beryl.

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5 ways to pay your bill

Couple on laptop check out five easy ways to pay

Convenient ways to pay that work for you

Astound Broadband offers convenient ways to pay your bill – online, through our automated phone system, by mail, or at any of Astound Broadband’s payment locations. Find the way that best meets your needs.

To get started, you can set up, access, and maintain your MyAstound account at

Have more billing or payment questions? Further resources can be found in the Quick Links section below or contact us for more help!

Find the option that meets your needs

1. Make your payment online

You can pay your bill right from your computer by accessing your Self care account.

Simply register online to view and pay your bill. You can make one-time payments or set up automatic monthly payments directly from the checking account of your choice.

Note: A payment processing fee applies to one-time payments.

Understanding your billing statement

Astound billing statement sample
Designed to be easy to review, your billing statement includes 9 key sections to help you understand the key details of your bill.

2. Make your payment through our mobile app

With our mobile app, you can manage your existing account anytime, anywhere. Just visit the Apple iTunes App Store or Google Play Store to download our FREE app.

With our mobile app, you can not only pay your bill right from your mobile phone, you can also update your account information, view current and previous statements, check voicemail for all phones on your account, and review your call history for all phones on your account. Internet access is required to use the app.

3. Give us a call!

Man makes a call to pay by phoneMake payments through our automated phone system.

We accept one-time credit or debit card payments from Visa, MasterCard, Discover, and American Express.

Call 1-800-427-8686 to make a payment through our automated phone system or to speak with a customer service professional.

4. Make your payment by mail

You can pay your bill in the traditional fashion – through the U.S. mail. We will send you a paper bill by mail each month.

Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.

Please mail your payments to the location below:

Astound Broadband Powered by RCN
PO Box 11816
Newark, NJ 07101-8116

Astound Broadband Powered by Grande or
Astound Broadband Powered by enTouch
P.O. Box 679367
Dallas, TX 75267-9367

Astound Broadband Powered by Wave or
Astound Broadband Powered by Digital West
PO Box 31001-2714
Pasadena, CA 91110-2714

5. Make your payment in person

You can make your payment in person using one of our many convenient payment locations. Don’t forget to review that location’s business hours.

Stop by the location nearest you and leave your payment with a customer service representative.

Our payment locations accept cash, checks, money orders or credit cards (Visa, MasterCard, Discover and American Express).

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Don’t have a MyAstound Account?

Here’s how to register:

  1. Visit MyAstound Account Signup
  2. Fill in the registration form
  3. Have your Astound Account number handy – located on your bill

Looking for something else?

Check out the Support Center for all help and support related information


Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission, where available. ©2024 Ziff Davis, LLC. All Rights Reserved.