Understanding your bill
Welcome to your new billing statement
Your new statement is designed to be easy to read and review. Take a look through the numbered sections on the sample images below for tips to quickly understand your bill.
Learn more: 5 ways to pay your bill
Note that the images provided are for demonstration only and any specific services shown are subject to local availability. Please contact us if you have any questions!
Tips to help with your new billing statement:
Understanding your new statement
Statement first page
1. Account Number and Payment Due Date
This is your 13-digit account number and the date your payment is due.
2. Account PIN
You will be prompted by Customer Care to provide this 6-digit security code when inquiring about your account.
3. Contact Us
Flexible options to help you reach us.
4. Summary
Previous and Current Charges each summarize your bill amount, payments previously received, and current charges with the total amount due.
5. Messaging Center
Important account information or news from Astound.
6. Payment Coupon and Balance Due
Simply tear off and return with your check or money order for the Total Amount Due by the Due Date shown.
Getting to the details
Statement detail page
7. Payment, Charges, and Usage Detail
These sections detail your payments received during the last statement period, current monthly charges, and any other usage charges.
8. Taxes, Surcharges & Fees
Consolidated details of taxes, surcharges and fees applied to your account are grouped in one simplified section.
9. About Your Cable TV Services
This section is a breakdown of the cable TV charges on your statement. Basically this identifies how many dollars are associated for cable TV only.
Don’t have a MyAstound Account?
Here’s how to register:
- Visit MyAstound Account Signup
- Fill in the registration form
- Have your Astound Account number handy – located on your bill
Frequently asked questions
How do I read my bill?
Understanding Your Bill provides an overview of the information that appears on your residential bill each month.
How do I pay my bill online?
Visit the Customer Center to create a MyAstound account for free online access to your Astound account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Mobile app! Astound accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
When is payment due for my Astound bill?
To avoid the possibility of incurring late fees, Astound recommends paying your bill immediately upon receiving your monthly statement. Your due date will be listed on your monthly statement.
Will I be charged a late fee if I do not pay my Astound bill on time?
Astound encourages customers to make timely payments to avoid late fees and possible service interruption. Astound reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
My payment is late and I’ve received a disconnect warning. How can I avoid having my services turned off?
Call 1-800-427-8686 and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.
My services have been disconnected due to late or non-payment. How can I have my services reconnected and is there a reconnection fee?
Call 1-800-427-8686 and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Astound service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Astound can restore your service.
What if I forget my billing account manager PIN?
Easy—fill out the PIN request form (Wave) and we’ll be in touch with instructions!
Can I view my bill online instead of (or in addition to) receiving a paper bill?
Yes! Visit the Customer Center to create a MyAstound account for free online access to your Astound account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing. On-the-go? Download the Astound Mobile app for easy access to view your bill, make payments, update your billing method and more!
How do I view my bill history online?
Visit the Customer Center and register for our My Astound service. Once you’ve registered and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Can I pay a bill for someone else?
Yes. To pay an Astound bill for a friend or family member, call 1-800-427-8686 and use our automated phone system to make the payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through our automated phone system.
Do I have to pay a deposit for my cable TV converter box, and if so, how do I get my deposit back?
Astound does not collect a deposit for cable TV converter boxes.
Can I pre-pay for a whole year?
Only dial-up Internet customers may pre-pay for a year of service. Astound does not currently accept pre-payments for other services.
Can I receive my Astound bill in Spanish or a language other than English?
Astound does not currently offer bills in other languages.
If I sign up for Astound bundled Cable TV, Phone and Internet service, will the charges for all three services appear on one bill?
All cable TV, phone, and Internet services are available on one bill from Astound . If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 1-800-427-8686.
How do I disconnect my Astound service(s)?
We’re sorry to hear that you need to downgrade or cancel your service. Please contact us at 800-427-8686 so we may assist you.
Quick links
Looking for something else?
Check out Astound Support Center for all help and support related information.
*Internet speeds vary, not guaranteed. Certain equipment may be required to reach advertised speeds. ^^Available in select areas. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Ltd-time offer; subj. to change. Internet pricing valid for 12 mos. Gig+ internet service price for life for add’l $5/mo. Excludes taxes, surcharges, & fees. Offer subj. to change. Pricing valid from start; subj. to change thereafter. Std. WiFi included. Whole Home WiFi included w/ 2 Gig+ svc; $10/mo for lower speeds or add’l devices. Regular rates apply after promotion ends. Price reflects autopay & e-bill discount for enrolling in autopay & e-bill with ACH. Valid email & enrollment required. Discount is applied within 3 bill cycles and ends if autopay or e-bill is canceled, services change, or the account is not in good standing. ^Ltd-time offer; subj. to change. Free mobile offer = 1 Unlimited line w/ monthly credit for 12 mos from activation. Std rates apply after promo or if qualifying svcs not maintained. Limit 1 free line/account; not valid on existing lines. Add’l lines avail. at extra cost. Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Max refund = 1 month’s recurring service & equip. fees. Refund issued within 60 days if all conditions met. Excludes usage-based fees. ©2026 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2026 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
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