Understanding your bill
Welcome to your new billing statement
Your new statement is designed to be easy to read and review. Take a look through the numbered sections on the sample images below for tips to quickly understand your bill.
Learn more: 5 ways to pay your bill
Note that the images provided are for demonstration only and any specific services shown are subject to local availability. Please contact us if you have any questions!
Understanding your new statement
Statement first page
1. Account Number and Payment Due Date
This is your 13-digit account number and the date your payment is due.
2. Account PIN
You will be prompted by Customer Care to provide this 6-digit security code when inquiring about your account.
3. Contact Us
Flexible options to help you reach us.
Previous and Current Charges each summarize your bill amount, payments previously received, and current charges with the total amount due.
5. Messaging Center
Important account information or news from Astound Broadband.
6. Payment Coupon and Balance Due
Simply tear off and return with your check or money order for the Total Amount Due by the Due Date shown.
Getting to the details
Statement detail page
7. Payment, Charges, and Usage Detail
These sections detail your payments received during the last statement period, current monthly charges, and any other usage charges.
8. Taxes, Surcharges & Fees
Consolidated details of taxes, surcharges and fees applied to your account are grouped in one simplified section.
9. About Your Cable TV Services
This section is a breakdown of the cable TV charges on your statement. Basically this identifies how many dollars are associated for cable TV only.
Frequently asked questions
How do I pay my bill online?
Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Broadband Mobile app! Astound Broadband accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
How do I read my bill?
Understanding Your Bill provides an overview of the information that appears on your residential bill each month.
When is payment due for my Astound Broadband bill?
To avoid the possibility of incurring late fees, Astound Broadband recommends paying your bill immediately upon receiving your monthly statement. Your due date will be listed on your monthly statement.
Will I be charged a late fee if I do not pay my Astound Broadband bill on time?
Astound Broadband encourages customers to make timely payments to avoid late fees and possible service interruption. Astound Broadband reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
My payment is late and I’ve received a disconnect warning. How can I avoid having my services turned off?
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.
My services have been disconnected due to late or non-payment. How can I have my services reconnected and is there a reconnection fee?
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Astound Broadband can restore your service.
Can I view my bill online instead of (or in addition to) receiving a paper bill?
Yes! Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing. On-the-go? Download the Astound Broadband Mobile app for easy access to view your bill, make payments, update your billing method and more!
How do I view my bill history online?
Visit the Customer Center and register for our My Astound Broadband service. Once you’ve registered and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound Broadband will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Can I pay a bill for someone else?
Yes. To pay an Astound Broadband bill for a friend or family member, call 1.800.RING. Astound Broadband and use our automated phone system to make the payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through our automated phone system.
Do I have to pay a deposit for my cable TV converter box, and if so, how do I get my deposit back?
Astound Broadband does not collect a deposit for cable TV converter boxes.
Can I pre-pay for a whole year?
Only dial-up Internet customers may pre-pay for a year of service. Astound Broadband does not currently accept pre-payments for other services.
Can I receive my Astound Broadband bill in Spanish or a language other than English?
Astound Broadband does not currently offer bills in other languages.
If I sign up for Astound Broadband bundled Cable TV, Phone and Internet service, will the charges for all three services appear on one bill?
All cable TV, phone, and Internet services are available on one bill from Astound Broadband. If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 1.800.RING.Astound Broadband.
How do I disconnect my Astound Broadband service(s)?
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 800-RING-Astound Broadband (800-746-4726) so we may assist you.
*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Astound Broadband is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Certain links in this site connect to other websites maintained by third parties over whom Astound Broadband has no control. Astound Broadband makes no representations as to the accuracy or any other aspect of information contained in other websites.