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Frequently Asked Questions

Astound bundle packages are fully customizable, all-in-one connectivity solutions that bring together premium home services for maximum value.

Depending on your package, a bundle typically includes:

1. High Speed Internet: Choice of multi-gig or everyday streaming speeds powered by our reliable fiber-rich network.

2. Astound TV: Powered by advanced platforms like TiVo, giving you access to live TV, local channels, sports packages, and built-in streaming apps (like Netflix, Prime Video, and Max).

3. Astound Mobile: Unlimited or By the Gig cellular data plans running on the nation’s fastest, most reliable 5G network.

4. Home Phone (Optional): Unlimited nationwide calling with essential features like Caller ID and Call Waiting.

No. Astound values transparency and customer freedom, which is why we do not require mandatory long-term contracts. Our internet, TV, and mobile bundles are available on a month-to-month basis, allowing you to choose the services you want without being locked into a rigid multi-year commitment.

Yes, absolutely. You can upgrade your internet speed tier, add premium TV networks, or change your mobile data allotment directly through your MyAstound online account, via the mobile app, or by contacting customer care. Changes are typically processed instantly.

Yes, you can receive full access to our award-winning, 24/7 technical and customer support. As a bundle customer, you enjoy the convenience of managing all your services under a single account. Whether you need assistance with your WiFi signal, your TV box, or your mobile eSIM activation, you can get help instantly by calling 1-800-427-8686 or launching a Live Chat session on our website.