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Indiana Storm Warning

We are prepared for a winter storm approaching Evansville, Friday 1/22 into Sunday 1/25. Weather reports predict snow accumulations and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Illinois Storm Warning

We are prepared for the extreme cold watch approaching Chicago, Friday 1/23 into Saturday 1/24. Weather reports predict dangerously cold wind chills and below freezing temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured, we will be working to manage your service needs during this event. More

Texas Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Texas beginning Friday, 1/23 and continuing into Sun, 1/25, bringing snow accumulations, damaging ice, and gusty winds. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Dallas Metro Area: The Lewisville retail store will close early Friday, 1/23 at 3:00 PM and will be closed on Monday, 1/26.
  • Belton/Temple/Waco Area: The Belton and Waco retail stores will have a delayed opening at 12 PM on Monday, 1/26.
  • Midland-Odessa Area: The Odessa retail stores will have a delayed opening at 12:00 PM on Monday, 1/26.
  • Brownwood: The Brownwood retail store will have a delayed opening at 12:00 PM on Monday, 1/26.
  • Austin Metro Area: The Austin and San Marcos retail stores will have a delayed opening at 12:00 PM on Monday, 1/26.

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DC Metro Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact the D.C. Metro beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • DC Metro Area: The DC Metro area customer center will have a delayed opening at 12 PM on Monday, 1/26.

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Pennsylvania Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact eastern Pennsylvania beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Bethlehem and NEPA Area: The Bethlehem and Pittston customer centers will have a delayed opening at 12 PM on Monday, 1/26.

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New York Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact New York beginning on Saturday, 1/24 and continuing into Mon, 1/26, bringing significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • New York: The New York customer center will have a delayed opening at 12 PM on Monday, 1/26.

More

Massachusetts Storm Warning

Winter Weather Watch: Weather reports forecast a significant winter storm is expected to impact Massachusetts beginning on Sunday morning, 1/25 and continuing into Mon, 1/26, with the potential of significant snow accumulations, damaging ice, and extremely cold temperatures. Commercial power outages are possible. Please be patient, take precautions, follow advisories and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm.

  • Boston Area: The Boston area customer centers will be closed on Monday, 1/26.

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Astound Broadband Net Neutrality

Restoring internet freedom

Recent FCC orders (sometimes referred to as the “Restoring Internet Freedom Order” or the “net neutrality” rules) mandate that Broadband service providers disclose information about any practices that involve blocking, throttling, and affiliated or paid prioritization. We want you to know where Astound stands on this important issue.

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Unfettered Access

Astound agrees that consumers should have unfettered access to content on the internet.

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No throttle

Astound doesn’t block or throttle consumer access to lawful internet content.

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Privacy

Astound doesn’t resell consumers’ data to third parties.

We don’t offer pay for priority services

Astound doesn’t engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer and we don’t offer pay-for-priority services.

We invest in our network

Astound INVESTS in our network to give our customers the internet speed, capacity and services they want most.

Astound also understands how important personal privacy is to our customers and we are committed to maintaining our excellent record of protecting customer privacy. We adhere to a voluntary set of Internet service provider Privacy Principles that cover transparency, consumer choice, data security and data breach notification and are consistent with the Federal Trade Commission’s long-standing Privacy Policy framework.

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We don’t offer pay for priority services

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The Net neutrality crisis: It really isn’t

Disclaimers

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.