Our Customer Pledge: 24/7 Award‑Winning Support,** 30‑Day Guarantee & No Contracts
We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every time.
Award‑winning** customer service
Our customer service teams are locally based and our 24/7 customer support is award‑winning**
Money back guarantee
If you are not completely satisfied with your services within 30 days of your installation date, we’ll refund your first month of charges*
No contracts
With Astound, you are never locked into a mandatory contract!
On time guarantee
We value your time. If we are not on time, we will give you a $20 credit.
Service appointments
Convenient appointment windows.
Easy to read bill
You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read.
1st time resolution
We’ll make every effort to resolve your issue the first time. Personal service and putting you first in everything we do.
When we say we’re here
for you, we mean it.
A better kind of company
We will do what we say we're going to do. We live by our customer pledge to provide the best possible experience for our customers.
We're certified
Our technicians receive advanced training that makes them part of an elite technical team. Certified SCTE (Society of Cable Telecommunications Engineers) technicians deliver expert experiences to our customers.
Tech on time
When you schedule an appointment for a technician to visit your home, you can confirm your technician’s arrival. Please have your account user name and password ready.
Powered by your recognition
Thank you to our customers for voting us one of the best ISPs nationwide.**
About Astound
Astound has been a part of your community for years providing award‑winning** internet service and 24/7 customer support. We continue to evolve to better serve you, your passions, your work, and your life, so that you can connect to a world of astounding possibilities.
Join our team
Learn about our company culture and explore opportunities, check us out…
*Internet speeds vary, not guaranteed. Certain equipment may be required to reach advertised speeds. ^^Available in select areas. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Ltd-time offer; subj. to change. Internet pricing valid for 12 mos. Gig+ internet service price for life for add’l $5/mo. Excludes taxes, surcharges, & fees. Offer subj. to change. Pricing valid from start; subj. to change thereafter. Std. WiFi included. Whole Home WiFi included w/ 2 Gig+ svc; $10/mo for lower speeds or add’l devices. Regular rates apply after promotion ends. Price reflects autopay & e-bill discount for enrolling in autopay & e-bill with ACH. Valid email & enrollment required. Discount is applied within 3 bill cycles and ends if autopay or e-bill is canceled, services change, or the account is not in good standing. ^Ltd-time offer; subj. to change. Free mobile offer = 1 Unlimited line w/ monthly credit for 12 mos from activation. Std rates apply after promo or if qualifying svcs not maintained. Limit 1 free line/account; not valid on existing lines. Add’l lines avail. at extra cost. Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Max refund = 1 month’s recurring service & equip. fees. Refund issued within 60 days if all conditions met. Excludes usage-based fees. ©2026 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2026 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
Price for Life locks in your monthly service rate for as long as you maintain the same qualifying internet service without changes, downgrades, or disconnection. Additional fees, equipment charges, taxes, surcharges, and discounts are subject to change and are not guaranteed for life.
30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of installation. Total maximum amount refunded is equal to one month’s monthly recurring service fee of services and equip. ordered & installed. Refund made within 60 days after all conditions are satisfied. Refund is not applicable to any usage-based fees.
**A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2025 Ziff Davis, LLC. All Rights Reserved.