Our Customer Pledge: 24/7 Award‑Winning Support,** 30‑Day Guarantee & No Contracts
We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every time.
Award‑winning** customer service
Our customer service teams are locally based and our 24/7 customer support is award‑winning**
Money back guarantee
If you are not completely satisfied with your services within 30 days of your installation date, we’ll refund your first month of charges*
No contracts
With Astound, you are never locked into a mandatory contract!
On time guarantee
We value your time. If we are not on time, we will give you a $20 credit.
Service appointments
Convenient appointment windows.
Easy to read bill
You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read.
1st time resolution
We’ll make every effort to resolve your issue the first time. Personal service and putting you first in everything we do.
When we say we’re here
for you, we mean it.
A better kind of company
We will do what we say we're going to do. We live by our customer pledge to provide the best possible experience for our customers.
We're certified
Our technicians receive advanced training that makes them part of an elite technical team. Certified SCTE (Society of Cable Telecommunications Engineers) technicians deliver expert experiences to our customers.
Tech on time
When you schedule an appointment for a technician to visit your home, you can confirm your technician’s arrival. Please have your account user name and password ready.
Powered by your recognition
Thank you to our customers for voting us one of the best ISPs nationwide.**
About Astound
Astound has been a part of your community for years providing award‑winning** internet service and 24/7 customer support. We continue to evolve to better serve you, your passions, your work, and your life, so that you can connect to a world of astounding possibilities.
Join our team
Learn about our company culture and explore opportunities, check us out…
*Internet speeds vary, not guaranteed. Certain equipment may be required. See astound.com for details. Modem req’d. No contracts. Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area. Subject to availability. Ltd-time offer; subj. to change without notice. Internet speeds under 1 Gig, pricing valid for 12 mos. Gig+ Internet speeds, pricing valid for 36 mos. Add’l fees apply for taxes, surcharges, & data overages, & are subj. to change. For details visit astound.com/fees. Enhanced WiFi or Whole Home WiFi included with Gig+; $5/mo for lower speeds or add’l devices. Regular rates apply after promo ends. Monthly price shown includes discount for enrolling in autopay & e-bill. $10 off/mo w/ bank acct autopay or $5 off/mo w/ credit/debit card autopay. Valid email & enrollment req’d. Must enroll w/in 30 days of order. Discount appears within 3 bill cycles, ends if autopay/e-bill is canceled, svcs change, or acct isn’t in good standing. ^Astound Mobile req’s Astound Internet service for activation. Max 5 lines. Equip., intl./roaming charges, taxes, fees extra & may change. Astound not liable for svc disruptions or outages. Higher rate applies if Internet not maintained. Mobile svc only in Astound areas. Pricing subj. to change. Data may slow during congestion. After 20GB, Unlimited plans slow to 768 Kbps; 1.5GB/3GB plans capped. No rollover; add’l data $10/GB. Coverage varies. Some features may require specific plans. Mobile svc includes BIAS w/ data, voice, texts & SMS. Other restrictions may apply. See astound.com/mobile for details. Offer valid for new res. customers or former customers in good standing w/out Astound svc in past 60 days. Add’l svcs, equip, premiums & tiers extra & subject to add’l charge & reg. increases. $14.99 one-time activation fee (plus install) applies & may change. Taxes & surcharges extra & subj. to change. WA RESIDENTS: unless otherwise specified, price does not include 2% Regulatory Administration Fee. Cust. responsible for any accrued charges. Subj. to credit check. Not all svcs/speeds avail. in all areas. 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of install. Maximum refund is equal to one month’s monthly recurring service fee of services & equip. ordered & installed. Refund within 60 days after conditions are satisfied. Refund not applicable to usage-based fees. All svcs are governed by Astound Customer Terms & Conditions found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of installation. Total maximum amount refunded is equal to one month’s monthly recurring service fee of services and equip. ordered & installed. Refund made within 60 days after all conditions are satisfied. Refund is not applicable to any usage-based fees.
**A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2025 Ziff Davis, LLC. All Rights Reserved.