How to switch TV providers (6 easy steps)

Before canceling your TV services, carefully plan ahead to avoid unexpected charges and service interruptions.

Consider early termination fees, equipment returns and how cancellation may impact your bundled services when switching to your new TV provider.

Whether you’re switching providers or moving to a new home, planning is essential to avoid any downtime in your TV service.

Here are two common scenarios where planning ahead can help you prevent service interruptions:

• Switching TV service providers: If you’re changing from one TV provider to another, it’s important not to cancel your existing service too soon. Subscribe to your new provider’s service before cancelling your current one. The overlap gives you time to confirm that the new service is fully set up and functional.
• Moving to a new home: If you are relocating, schedule the new provider’s installation and confirm it works at least one day before your move-in date, if possible. This approach allows for troubleshooting and ensures you maintain access to your favorite channels and features as soon as you settle in.

Most TV providers charge early termination fees, which are charges for canceling your TV service before your contract ends. Before cancellation, review your current contract to understand any termination clauses, including the contract length and any applicable fees.

Contact your current provider to determine the exact fees before switching.

When canceling or changing your TV provider, you must return any rented equipment to the provider, such as cable TV boxes, satellite dishes and remotes.

Failure to return these devices on time may incur additional charges or penalties.

There are a few key steps for returning equipment:

• Contact your TV provider for equipment return instructions and timelines, as most providers require returns within 14 to 30 days after service cancellation.
• Obtain return packaging, as some companies will mail you prepaid return boxes. Other providers may ask you to visit a local store or designated drop-off location.
• Package the equipment securely and include all components to avoid charges for missing equipment.
• Ensure you return all items and obtain a receipt or confirmation of the return.

Many providers offer TV services as part of a bundle that includes broadband internet and mobile services for cost savings and convenience.

Before switching TV providers, review the bundle agreement to understand the price and contract implications if you cancel the services.

Canceling your TV service may increase your monthly bill by removing bundle discounts and affecting contract terms, especially if you had a promotional rate for a limited period.

In addition, call customer service to explore options for adjusting the bundle without losing other services.

After identifying your must-have channels, review each TV provider’s channel lineup guide to ensure their packages include your preferred local news, sports and premium content.

One of the best ways to maximize value is by bundling your internet and TV services. Look for TV providers that offer bundled services to save on costs and simplify billing.

Take the time to compare pricing, TV packages, features and internet broadband options among different TV providers. If you plan to bundle with Astound, see how Astound compares to the competition and why we’re recognized as the #1 cable ISP by PCMag.

Learn More: How to choose an internet services provider.

While it’s worth it to watch out for sales promotions, it’s crucial to know when those promotions end and how your bill will look once they expire. Understanding the long-term pricing can help avoid surprising charges in the future.

Check for price locks and no-contract options to maintain flexibility and predictable pricing. DIRECTV offers a two-year price lock with no contract, giving you peace of mind without worrying about fluctuating prices over time or early termination fees.

In addition, review all potential charges, including device fees for the equipment, transmission fees, premium content fees and taxes, to fully understand your bill.

Once you’ve chosen your TV provider and package, it’s time to sign up and schedule installation.

• Contact the provider online, by phone or at a local store to choose your package and schedule installation.
• Prepare for installation by ensuring access to necessary outlets and confirming your service activation.

With Astound, you can choose to have your equipment mailed to your home for easy self-installation or to request a professional installer to come to your home for installation.

Once your new TV service is active, cancel your current service. Review your current contract to check for early termination fees or contact your provider to confirm any applicable fees.

Review the provider’s policy on returning equipment and follow the instructions carefully. Return all equipment on time, retain proof of return and confirm the cancellation to avoid ongoing billing.