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How to test if your device is unlocked

Granddad and baby lay on a rug and look at a mobile screen

Is your device unlocked?

Do you have a phone that you’d like to use on the Astound Mobile network? You will have to ensure that the phone is unlocked.

To do so, you can call your previous cell phone provider and ensure that they have unlocked your phone. If you don’t know who the previous carrier was, follow these steps.

Check your phone settings

Is my Android unlocked?

  • First go to Settings
  • Go to Connections
  • Go to Networks (maybe Mobile Networks or Cellular Networks, depending on your phone model and the version of Android OS it’s using)
  • Select Networks Operators.*It may take a short time for the phone to search for available networks
    • If available networks appear, the phone is probably unlocked
    • If only one result comes back from the network search, or if the Search Networks option is unavailable in the Networks menu, then the phone is most likely locked to the carrier

Is my iPhone unlocked?

  • First go to Settings and then Cellular
  • If you see a Cellular Data option under the Cellular menu, then your iPhone is unlocked
  • If you don’t see “Cellular Data Network” as an option under Cellular, then the phone is locked

Looking for something else?

Check out the Support Center for all Mobile support content.


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