It’s easy to transfer Internet, TV and/or Voice services to your new address, when you’ve made the decision to move.
Astound Broadband has you covered. We’ll help you verify if services are available at your new address, schedule your install and ensure your equipment is up and working – all on your schedule.
We’re here to make things simple. Move into your new place in a few simple steps.
Step 1: Contact us
Call 1.800.427.8686 and speak with an agent to transfer your service today!
Tell us when and where you’re moving, we’ll let you know if Astound Broadband is available at your new address.
Make sure sure you have the following information handy:
- Account number or phone number associated with your account
- Your new address, move out date, move in date
Moving outside of the Astound Broadband area?
If your new address is outside the Astound Broadband service area, you can cancel your services.
Make sure to let us know what day you are moving so your services will stop and you’ll know when your last bill is due.
Step 2: Customize your Astound services to fit your new needs
- Make changes to your plan – Get the Internet you need at a great price. And explore services that work best together.
- Stick with your current plan – Want to keep the same plan? Just pack up your equipment and let us know where you’re moving to.
Take your equipment with you
In most cases, you’ll be able to take your internet, TV and phone equipment with you. Find out if you can bring your own modem to your new home.
Step 3: Schedule your install before you move
Our award-winning customer care agents are available 24/7, ready to assist you. With flexible scheduling options, you can have your services up and running in a jiffy. Our certified technicians will have you enjoying your services in no time.
Check out this article if you’re interested in learning more about optimizing your internet speed. Ready to get started with your move? Shop deals on high speed internet television and phone in your area.
Frequently asked questions
How long does it take for services to be installed at my new home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligibile for self-installation then services can be activated as soon as you move in.
Can I install the equipment myself?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment.
Can I use my own modem?
Yes, customers can bring their own modem in Astound Broadband service areas.
Can I transfer my services if I am an existing customer?
It’s easy to transfer services to your new home — give us a call: 1.800.427.8686. A friendly rep is waiting to help you!
How far in advance should I set up internet at my new home?
It is recommended that you schedule the installation of your services 30 days prior to moving into your new home.
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