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Thank you for your continued patience as we recover from Hurricane Beryl.

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How to transfer your Astound internet to a new address

It’s easy to transfer Internet, TV and/or Voice services to your new address, when you’ve made the decision to move.

Astound Broadband has you covered. We’ll help you verify if services are available at your new address, schedule your install and ensure your equipment is up and working – all on your schedule.

We’re here to make things simple. Move into your new place in a few simple steps.

Astound internet & TV services for your move - find the best deals

Step 1: Contact us

Call 1.800.427.8686 and speak with an agent to transfer your service today!

Tell us when and where you’re moving, we’ll let you know if Astound Broadband is available at your new address.

Make sure sure you have the following information handy:

  • Account number or phone number associated with your account
  • Your new address, move out date, move in date

Moving outside of the Astound Broadband area?

If your new address is outside the Astound Broadband service area, you can cancel your services.

Make sure to let us know what day you are moving so your services will stop and you’ll know when your last bill is due.

When returning your equipment we will provide a prepaid shipping label, or you can return your equipment at one of our local payment centers.

Step 2: Customize your Astound services to fit your new needs

  • Make changes to your plan – Get the Internet you need at a great price. And explore services that work best together.
  • Stick with your current plan – Want to keep the same plan? Just pack up your equipment and let us know where you’re moving to.
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Take your equipment with you

In most cases, you’ll be able to take your equipment with you. Find out if you can bring your own modem to your new home.

Step 3: Schedule your install before you move

Our award-winning customer care agents are available 24/7, ready to assist you. With flexible scheduling options, you can have your services up and running in a jiffy. Our certified technicians will have you enjoying your services in no time.

Check out this article if you’re interested in learning more about optimizing your internet speed. Ready to get started with your move? Shop deals on high speed internet television and phone in your area.

Frequently asked questions

You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.

Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment.

Yes, customers can bring their own modem in Astound Broadband service areas.

It’s easy to transfer services to your new home — give us a call: 1.800.427.8686. A friendly rep is waiting to help you!

It is recommended that you schedule the installation of your services 30 days prior to moving into your new home.

Looking for something else?

Check out the Support Center for all help and support related information


Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission, where available. ©2024 Ziff Davis, LLC. All Rights Reserved.