How to create a MyAstound account
Steps to create your new account:
Set up your MyAstound account
Step 1: Find account number and pin
Have your most recent bill from Astound Broadband on hand. Find your account number and your new pin at the top.
Note: your original account number will work to log into your new online account so you can use an old bill, if needed.
Step 2: Create account
Step 3: Account type and details
Select the Account Type and enter your name and account number.
Then tap “Sign up”.
Note: your original account number will work here so you can use an old bill, if needed.
Step 4: Enter your pin or request a pin
You will be prompted to enter your pin. Your pin can be found on your Astound bill or you can tap “please click here” and have a temporary access token emailed to you.
If you DO have your pin
Enter the pin and tap “Submit.”
If you DON’T have your pin
You can request an email to yourself to gain access to your online account. Your temporary access token will be sent shortly to the primary email address you had on file. Your primary email address may be: @gmail.com, @hotmail.com, etc.
If you don’t have an email address on file, you can:
- Request a letter be sent to your home
- Call 1-800-427-8686
- Chat with us online
The email you receive will provides a temporary token to securely set up your account. Tap on the “Secure Account Link” line in this email and you will be taken to the account retrieval form.
Enter your account number, tap “Continue”, and you will be automatically logged in.
Step 5: Finalize account creation
Lastly, enter the information to finalize your account setup. Choose your preferred username and password, then enter answers to security questions.
Tap “Create Account”.
Step 6: Verify and complete account info
Success! You have created your MyAstound account.
Be sure to make note of your username and password for future login, then tap “Continue”.
Finish: Once you tap the Continue button, you will automatically be logged into your account. Within MyAstound, you can verify your information, make account changes, pay your bill, and more.
Find your account credentials under “Account > Password & Security”.
Confirmation: You’ll receive an email confirming your account details. You may wish to file this email for your records.
Now that you have a MyAstound account you can pay your bill online and update your account information. You will be able to watch TV on the go, and select internet and TV packages that best fit your needs.
To keep up on the status of your service, you can opt in to receive text message alerts through your account, as well as confirm technician arrival time.
Welcome to Astound Broadband!
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