Before you begin to access the Internet through Astound, you (“you”, “your”, “yourself”, and/or “subscriber”) must review the following terms and conditions of Astound Internet Access Service (the “Access Service”). These terms and conditions set forth in this Astound Internet Access Agreement (this “Agreement”) explain Astound’s obligations to you, and explain your obligations to Astound when you use the Access Service and will constitute a binding contract between you and Astound. Astound is providing you with the Access Service in consideration of your agreement to abide by these terms and conditions. This Agreement contains a binding arbitration provision in Section X(3) below that affects your rights under this Agreement with respect to the Access Service.
I. Terms of Internet Access Agreement
1. To make your use of the Access Service as enjoyable as possible, Astound has developed Astound’s Online Policies, which appear at the end of this Agreement and will continue to be refined and revised over time. You agree to abide by Astound’s Online Policies and agree that those policies are incorporated into this Agreement by reference. Please take the time to familiarize yourself with those policies.
2. Current account charges, including billing methods, rates, and surcharges for using the Access Service, may be found in Astound’s Online Policies.
3. You agree that Astound may: (a) revise the terms and conditions of this Agreement (including Astound’s Online Policies); (b) revise its billing rates and account surcharges; (c) configure network devices to restrict, deny or otherwise limit access to particular ports or Internet protocol and (d) modify the services provided under this Agreement, at any time. Any such revisions and modifications shall be binding and effective immediately upon posting the revised Agreement or other changed service offering on Astound’s corporate website, the Astound home page, or on notification to you by e-mail or United States mail.
4. You agree to review the Agreement (including Astound’s Online Policies) periodically to be aware of any such revisions. If any revision to this Agreement is unacceptable to you, you may terminate your use of the Access Service at any time by contacting Astound customer service via phone (at 1-800-746-4726) or email. Notice of your termination will be effective on receipt by Astound.
5. You agree that, by continuing to use the Access Service following notice of any revision to the Agreement (including Astound’s Online Policies), you accept any such revisions and agree to abide by any such revisions.
6. Astound reserves the right to distribute informative e-mails to its subscribers on an ad hoc basis that it feels is pertinent to the quality of its service. These announcements may include information about revisions to this Agreement (including Astound’s Online Policies) and/or modifications to the services provided under this Agreement or other information about Astound’s services.
7. This Agreement is designed to supplement, but not to supersede or replace, Astound’s Customer Terms and Conditions, which continue to govern your relationship with Astound, and your use of the Access Service and all other Astound services, and remain in full force and effect.
II. Registration Information
1. You agree to provide Astound with accurate, complete registration information, to promptly notify Astound of any changes in such information, and to verify such information as Astound may request. If you do not provide Astound with accurate registration information, you are not authorized to use the Access Service and your account may be terminated immediately.
2. YOU AGREE THAT BY USING THE ACCESS SERVICE YOU REPRESENT THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.
III. Internet Access Service
1. The Access Service will provide you with: (a) connectivity to the Internet; and (b) free customer technical phone support. Astound will charge you a “flat-rate” (i.e. non-metered) for access to the Access Service.”
2. The Internet is an international computer network. The Internet is not owned, operated, or managed by, or in any way affiliated with Astound or any of Astound’s affiliates. Astound cannot and does not guarantee that the Access Service will provide Internet access that is sufficient to meet your needs. You agree that your use of the Access Service and the Internet is solely at your own risk and is subject to all applicable local, state, national and international laws and regulations.
3. You agree that Astound retains the right, but not the obligation, to restrict or terminate your Access Service at any time, if Astound, in its sole discretion, determines that you are in violation of this Agreement and/or Astound’s Online Policies. You agree that, if Astound determines that you are in violation of this Agreement, any restriction or termination of your Access Service will be effective immediately, without prior notice. You agree that Astound will have no liability to you for any restriction or termination of your Access Service pursuant to such violation.
4. YOU AGREE THAT IF ASTOUND TERMINATES YOUR ACCESS ACCOUNT AS A RESULT OF YOUR VIOLATION OF THIS AGREEMENT OR ASTOUND’S ONLINE POLICIES, YOU FORFEIT ANY RIGHT TO A REFUND OF ANY PREPAID ACCOUNT CHARGES, SUCH FORFEITURE BEING AGREED TO BY YOU AND ASTOUND AS LIQUIDATED DAMAGES AND NOT AS A PENALTY. You further agree that Astound is under no obligation to forward any email for an account canceled due to a violation. Astound reserves the right to refuse the application or reapplication of anyone whose account has been canceled for a violation, or anyone whom Astound suspects is acting on behalf of someone whose account has been canceled for a violation. Astound reserves the right to cancel or suspend all other accounts belonging to you if one of your accounts was involved in a violation.
5. Astound reserves the right to disconnect and/or temporarily suspend an account from Astound’s service without warning if in Astound’s sole discretion there is a reasonable suspicion that such disconnection or suspension would prevent or interrupt a violation of applicable law, this Agreement, or Astound’s Online Policies.
6. Subject to the provision of the Digital Millennium Copyright Act and any other applicable laws and regulations, Astound reserves the right to remove or block access to, either permanently or temporarily, any files which Astound suspects or which a third party alleges are associated with a violation of the law, this Agreement or Astound’s Online Policies or with the account responsible for such violation.
7. Astound reserves the right to refuse “smarthosting” connectivity and other similar services and procedures to any user who owns or operates an open mail relay.
8. Astound reserves the right to remove, either permanently or temporarily, any e-mail that has been left on Astound servers for a period of ninety (90) days or more.
9. If the connection to Astound’s Access Service has no activity from the user for a period of twenty (20) minutes, then Astound may disconnect services and end the session.
10. You are responsible for verifying that the phone number your computer is dialing in order to access the Internet through Astound is a local access number. Any telephone charges associated with your access to the Internet through Astound are solely your responsibility. ASTOUND DOES NOT REIMBURSE OR PAY AND SHALL NOT BE RESPONSIBLE FOR ANY OF YOUR TELEPHONE CHARGES FOR ANY REASON.
11. You are responsible for obtaining and maintaining any communications equipment necessary to connect to Astound, including modems, computer hardware and software, and long distance or local telephone service. You are responsible for ensuring that such equipment or service is compatible with Astound’s requirements. In addition, you are responsible for maintaining the security of your account, password, files, network and user access, and any information you disseminate through Astound services or other Internet services, and for all use of your account with or without your knowledge or consent, including, without limitation, any use of your account by minors.
If you purchase your own cable modem, the cable modem must meet the DOCSIS compatibility requirements established by CableLabs, Astound and Astound’s underlying providers from time to time. Astound reserves the right to provide service only to the extent that you utilize a cable modem compatible with the Access Service. Further, you acknowledge that the use of the Access Service may periodically require updates and/or changes to the software resident in the Astound cable modem or in the cable modem supplied by you, as the case may be. Such updates or changes may be performed remotely or on-site by Astound and/or its underlying providers at our sole option. You hereby consent to such updates which will be performed as deemed necessary by Astound and/or its underlying providers with or without notice to you.
If you purchase your own router, your router must be compatible with Astound-supplied devices, including, without limitation, Astound-provided cable modem. Astound will not provide any technical support with respect to any router not provided by Astound.
12. By using the Access Service you agree that neither Astound nor its affiliates shall be held responsible or liable, directly or indirectly, for any loss, liability or damage of any nature caused, or alleged to have been caused, by your use of, or reliance on, any content, goods, or services available on or through the Access Service.
13. Theft of Service. You acknowledge that the right to the use of, and any benefits that may be derived from, the Access Service is personal to you and is being provided by Astound as partial consideration of your agreement to pay the charges applicable to your account. You agree not to connect the Access Service or allow or authorize the Access Service to be connected by others to any other computers, located either on or outside your premises, than are reflected on your Access Service account with Astound. The Access Service may not be used to facilitate or operate as an Internet Service Provider, and you further agree not to distribute, resell, share or otherwise allow or authorize others to utilize the Access Service, either free of charge or for consideration. You acknowledge that any unauthorized receipt of the Access Service constitutes theft of service, which is a violation of Federal law and can result in both civil and criminal penalties. Astound will prosecute violations to the fullest extent of the law.
IV. Content of Communications
1. The Access Service provides you access to information, communications, software, photos, video, graphics, music, sounds, services and other material located both on Astound’s computer servers and on the Internet (“Content”). As a matter of policy, Astound does not pre-screen Content placed on Astound computer servers by any of its subscribers. Moreover, Astound does not have the practical ability to monitor, review, or restrict access to Content on Astound servers prior to its transmission or to monitor all communications between parties. The Internet also provides access to individuals and organizations who are not Astound subscribers. Astound does not have the capability to monitor, review, or restrict any Content made available by third parties on the Internet, to edit or remove any Content that is not on Astound’s own servers, nor to monitor all communications between parties. You agree that you shall be responsible for and bear all risk associated with the accuracy, completeness, reliability or usefulness of any Content available to you on or through the Access Service and for all your communication on the Access Service.
2. You agree that notwithstanding anything herein to the contrary, Astound has the right, but not the obligation, to remove Content from Astound computer servers which Astound, in its sole discretion, determines to be in violation of applicable law, this Agreement, or Astound’s Online Policies.
3. You acknowledge that you may receive or be exposed to Content, goods or services which you consider to be improper, inaccurate, misleading, defamatory, obscene or otherwise offensive. You agree that Astound will not be liable for any action or inaction with respect to any such Content posted on or through the Access Service and the Internet.
V. Copyright and Other Rights
1. The Access Service provides access to Content that is protected by copyrights, trademarks, and other intellectual property rights (“Rights”) of various third parties.
2. You agree that your use of Content shall be governed by all applicable laws and regulations, and by the specific restrictions placed on such Content by the owners or licensors of the Rights in such Content.
3. You agree not to upload, download, display, perform, transmit or otherwise distribute on or through the Access Service any material (including, without limitation, any Content to which you have access through the Access Service) that is subject to another party’s Rights, without that party’s express permission or unless otherwise authorized by law. You acknowledge and agree that any such unauthorized conduct: (a) may result in termination of your access to the Access Service, and; (b) may expose you to civil or criminal liability. WITHOUT LIMITING THE FOREGOING IN ANY WAY, YOU ACKNOWLEDGE AND ACCEPT THAT ASTOUND SHALL HAVE THE RIGHT, IN APPROPRIATE CIRCUMSTANCES, TO RESTRICT AND/OR TERMINATE YOUR ACCESS SERVICE IF YOU ENGAGE IN COPYRIGHT OR TRADEMARK INFRINGEMENT OR OTHER VIOLATIONS OF THE RIGHTS OF THIRD PARTIES.
4. You agree that by posting or transmitting or otherwise distributing material to any public area (such as public chat rooms, message boards, newsgroups, webspace or software libraries), you are requesting and authorizing Astound to make that material available to other Internet users and that such access will result in copies of such material being transmitted to others. To the extent that such material is subject to any Rights of yours or a third party, you automatically (a) grant, and/or represent that owner of any such material has expressly authorized you to grant, Astound a royalty-free, perpetual, irrevocable, non-exclusive, world-wide, right and license to reproduce, publish, distribute, perform and display such material (in whole or in part), or (b) represent that the publication, distribution, performance and display of such material (in whole or in part) by Astound, is otherwise authorized by law.
5. With respect to any material stored on an Astound system at your direction, you acknowledge and agree that in the event that Astound receives appropriate notice that such material infringes the Rights of a third party, has actual knowledge of such infringement, or is aware of facts or circumstances from which infringement is apparent, Astound shall have the right immediately to remove or block access to such material. Under such circumstances, however, you shall have the right to notify Astound that such material has been removed or access denied as a result of a mistake or misidentification of the material. Astound’s policy with respect to such notices is explained in more detail in Astound’s Online Policies. You also acknowledge and agree that, under appropriate circumstances, Astound shall have the right to remove or block your access to allegedly infringing Content provided by third parties.
VI. Rights in Astound Access Service Software and Other Materials
1. Your use of the Access Service gives you limited rights to use the software through which you access the Access Service and the Internet (the “Access Service Software”). Astound grants you a non-exclusive, non-transferable, revocable, limited license or sublicense to use the Access Service Software solely for the purpose of connecting to the Access Service in accordance with this Agreement, during the term of your subscription to the Access Service. Upon the termination of your subscription to the Access Service for any reason, your license or sublicense to use such Access Service Software shall automatically terminate.
2. You acknowledge that Astound and its licensors have Rights in the Access Service, including, without limitation, the Access Service Software and related documentation, certain Content provided by Astound or its licensors, the “look and feel” of the Access Service, Access Service names, subscriber interfaces, and other features.
3. You agree not to actually or attempt to copy, modify, adapt, reproduce, translate, distribute, reverse engineer, decompile, or disassemble any Content or any aspect of the Access Service that is owned by or in which Astound or its licensors have Rights, including, without limitation, the Access Service Software.
4. You agree that you will utilize such web space as may be allocated to you. Astound will allocate up to 10 MB (ten megabytes) of web space without additional charge. Astound may charge you its prevailing rate for any additional web space that Astound provides to you. Astound reserves the right to enforce web space use restrictions, which may include, but may not be limited to, the deletion of files and other materials that utilize web space exceeding your web space allocation.
5. You also acknowledge that Astound reserves the right to suspend, terminate or delete your email accounts or the content in it if there is no sign in/sign out activity (that is, your account is “inactive”) for an extended period of time as determined by Astound at its sole discretion.
VII. No Warranty
1. YOU AGREE THAT YOUR USE OF THE ACCESS SERVICE, THE ACCESS SERVICE SOFTWARE, AND THE INTERNET IS SOLELY AT YOUR OWN RISK. YOU AGREE THAT THE ACCESS SERVICE AND THE ACCESS SERVICE SOFTWARE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION.
2. EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE EXPRESSLY PROHIBITED BY LAW, ASTOUND DISCLAIMS ANY AND ALL LOSS, DAMAGE OR LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE ACCESS SERVICE, INCLUDING, BUT NOT LIMITED TO, ANY LOSS, DAMAGE OR LIABILITY RELATING TO: (A) LOSS OR CORRUPTION OF DATA; (B) LOSS OF OR DAMAGE TO SOFTWARE OR HARDWARE; (C) ACCESS DELAYS OR ACCESS INTERRUPTIONS; (D) COMPUTER VIRUSES; (E) NON-DELIVERY OR MIS-DELIVERY OF DATA; (F) THE NEGLIGENT ACTS AND/OR OMISSIONS OF ASTOUND OR ASTOUND SUBSCRIBERS; (G) ANY DEFECTS, FAILURES, ERRORS, OMISSIONS, OR MISSTATEMENTS IN ANY AND ALL INFORMATION, GOODS, OR SERVICES OBTAINED ON OR THROUGH THE ACCESS SERVICE, AND (H) LOSS OR LIABILITY RESULTING FROM ACTS BEYOND ASTOUND’S CONTROL.
3. You agree that Astound’s entire liability, and your exclusive remedy, with respect to your use of the Access Service, your use of the Access Service Software, and any breach of this Agreement is solely limited to the amount you paid to use the Access Service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, Astound’s liability is limited to the extent permitted by law.
4. You may not rely on oral or written information or advice given by Astound’s officers, directors, employees, agents, authorized representatives, subcontractors or affiliates and/or their officers, directors, employees, agents, authorized representatives, or subcontractors or affiliates to create a warranty or increase the scope of warranty already established in these terms and conditions. Your rights and Astound’s responsibilities are limited to the warranties that are expressed in these written terms and conditions that have been established by Astound to govern the use of the Access Service.
1. You agree to defend, release, indemnify, and hold Astound, its affiliated companies and licensors, and its and their respective officers, directors, employees, agents, authorized representatives, and subcontractors harmless from all liabilities, claims and expenses, including without limitation reasonable attorneys’ fees, arising from your breach of this Agreement, or by use of, or in connection with the posting or transmission of any Content or other material by or through your account on the Access Service.
2. You agree that Astound has the right, but not the obligation, at its own expense, to voluntarily assume the exclusive defense and control of any matter otherwise subject to indemnification by you pursuant to Paragraph 1 of this section. In such event, you shall have no further obligations pursuant to Paragraph 1 of this section. Notwithstanding the foregoing, in the event that Astound is forced to defend itself due to your failure to fulfill your indemnification obligations set forth in Subparagraph VIII.1 within a reasonable time after the need for a defense arises, Astound shall have the right to assume defense and control of such matter at your cost and expense.
1. You agree that, notwithstanding anything herein to the contrary, you or Astound may terminate your access to the Access Service for any reason at any time. To disconnect and discontinue billing you must call Astound Customer Service (at 1-800-746-4726).
2. You agree that your only right with respect to any dissatisfaction with (a) any agreement term, policy, or practice of Astound in operating the Access Service, (b) any Content available on or through the Access Service or change therein, or (c) amount or type of fees or billing methods, or change therein, is to terminate your subscription to the Access Service as set forth in Paragraph 1 of this section, or to elect to resolve your dissatisfaction (if it cannot be resolved through an informal dispute resolution with Astound) through binding arbitration, as set forth in section X(3) below.
3. You agree that Astound has the right, but not the obligation, to delete all program, data, or other files on Astound computer servers that are associated with your account at the time of termination.
4. Only the person whose name is on the account shall have the right to change the user ID(s) and/or password(s) for the account, and/or cancel an existing account. Some restrictions may apply to your selection of user ID.
5. The following fees and charges are non-refundable: Domain registration fees, Static IP charges, and any shipping and handling charges.
6. If the Access Service is terminated for any reason prior to the expiration of the prepaid term, Astound will not have any obligation to refund prepaid amounts. Notwithstanding, Astound will refund amounts for the unexpired term to extent such amounts exceed $50.00, which Astound shall retain as a termination fee.
7. You understand and agree that Astound has the right to suspend your Access Service if you are delinquent in payment of any other Astound service. If you are a pre-paid dial-up service subscriber, Astound reserves the right to apply any pre-payments on your dial-up account to other delinquent services on your Astound account.
1. You agree that this Agreement, Astound’s Online Policies (which are incorporated by reference) and Astound’s Customer Terms and Conditions comprise the entire understanding between Astound and you, and supersede any prior agreements or correspondence between you and Astound and/or any postings or other notices from Astound with respect to the subject matter of this Agreement.
2. You agree that, if any portion of this Agreement (including Astound’s Online Policies and Astound’s Customer Terms and Conditions) is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining portions will remain in full force and effect.
3. Binding Arbitration
Purpose. If you have a Dispute (as defined below) with Astound that cannot be resolved through an informal dispute resolution with Astound, you or Astound may jointly or unilaterally elect to arbitrate that Dispute in accordance with the terms of this Arbitration Clause rather than litigate the Dispute in any federal or state court or other tribunal. Arbitration means that you waive your rights to proceed in court and have your claims resolved by a judge or jury in the event arbitration is elected. Instead, you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. Proceeding in arbitration may result in limited discovery and may be subject to limited review by courts. If either you or Astound elects to arbitrate the Dispute, that election shall be binding on the other party.
Definitions. The term “Dispute” means any dispute, claim, or controversy between you and Astound regarding any aspect of your relationship with Astound, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Clause. “Dispute” is to be given the broadest possible meaning that will be enforced. As used in this Arbitration Clause, “Astound” means Astound and its parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents.
Initiation of Arbitration Proceeding/Selection of Arbitrator. If you or Astound elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may open a case with the American Arbitration Association – Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, 877-493-4185, www.adr.org under the Arbitration Rules of the American Arbitration Association (“AAA”).
Arbitration Procedures. You and Astound agree that the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes, even if the substance of the Dispute is governed by other federal or state laws or regulations. No state statutes pertaining to arbitration shall be applicable under this Arbitration Clause.
If there is a conflict between this Arbitration Clause and the rules of the AAA, this Arbitration Clause shall govern. If there is a conflict between this Arbitration Clause and the rest of this Agreement, this Arbitration Clause shall govern.
A single arbitrator will resolve the Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information.
The arbitrator will make any award in writing, including (unless both parties otherwise agree, in writing) a statement of reasons supporting the award. An award rendered by the arbitrator may be entered in any court having jurisdiction over the parties for purposes of enforcement.
If an award granted by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the same arbitration organization by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the arbitration organization. The arbitration organization will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which exists under the FAA.
ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED.
THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, CONSOLIDATED OR AGGREGATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OTHER SUBSCRIBERS, OR OTHER PERSONS. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT OR ANY RELATED ARBITRATION RULES, ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS SECTION 25(e) SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.
Location of Arbitration. The arbitration will take place at a location reasonably convenient to you and Astound in the area where you receive the service from us.
Payment of Arbitration Fees and Costs. Astound will reimburse any filing fee that the AAA charges you for arbitration of the dispute to the extent that the amount of such a fee exceeds the filing fee that would be charged by a court with jurisdiction over the dispute. If that arbitration proceeds, Astound will also pay any administrative and arbitrator fees charged later, as required by the rules and fee schedule of the AAA.
Severability. If any clause within this Arbitration Clause is found to be illegal or unenforceable, that clause will be severed from this Arbitration Clause, and the remainder of this Arbitration Clause will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire Arbitration Clause will be unenforceable, and the dispute will be decided by a court.
In the event this entire Arbitration Clause is determined to be illegal or unenforceable for any reason, or if a claim is brought in a Dispute that is found by a court to be excluded from the scope of this Arbitration Clause, you and Astound have each agreed to waive, to the fullest extent allowed by law, any trial by jury.
Exclusions from Arbitration. Where the total amount in controversy for the action is $5,000 or less, the party bringing the claim can choose to proceed in arbitration, or alternatively, can bring an individual action in small claims court. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, YOU AND ASTOUND FURTHER AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS; (2) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE; AND (3) ANY DISPUTE THAT CAN ONLY BE BROUGHT BEFORE THE LOCAL FRANCHISE AUTHORITY UNDER THE TERMS OF THE FRANCHISE.
Continuation. This Arbitration Clause shall survive the termination of your service(s) with Astound.
Right to Opt Out. IF YOU DO NOT WISH TO BE BOUND BY THIS ARBITRATION CLAUSE, YOU MUST NOTIFY ASTOUND IN WRITING WITHIN THIRTY (30) DAYS OF THE DATE THAT YOU FIRST RECEIVE THIS AGREEMENT BY VISITING WWW.ASTOUND.COM/ARBITRATIONOPTOUT OR BY MAIL TO ASTOUND BROADBAND, 650 COLLEGE ROAD EAST, SUITE 3100, PRINCETON, NJ 08540, ATTN. LEGAL DEPARTMENT. YOUR WRITTEN NOTIFICATION TO ASTOUND MUST INCLUDE YOUR NAME, ADDRESS AND ASTOUND ACCOUNT NUMBER AS WELL AS A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH ASTOUND THROUGH ARBITRATION. YOUR DECISION TO OPT OUT OF THIS ARBITRATION CLAUSE WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH ASTOUND OR THE DELIVERY OF SERVICE(S) TO YOU BY ASTOUND. IF YOU HAVE PREVIOUSLY NOTIFIED ASTOUND OF YOUR DECISION TO OPT OUT OF ARBITRATION, YOU DO NOT NEED TO DO SO AGAIN.
4. Required Time for Notice of a Dispute. You must give us notice of a dispute within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute (except for billing disputes, about which you must contact Astound within thirty (30) days, as provided in Section 3 of the Astound Customer Terms and Conditions), or you waive the right to pursue any claim based upon such events fact or dispute.
XI. Acceptance By User
1. I accept the terms of this Internet Access Agreement and agree to be bound by its terms.
Astound’s Online Policies
Astound’s dedication to customer service means that Astound strives to maintain an Internet Access Service (“Access Service”) that provides Astound customers with an enjoyable Internet experience, and an experience that is free from interference by persons who use the Access Service in an improper or unlawful manner. Astound’s Online Policies address frequently asked questions regarding proper online conduct. These policies include information on: Astound Account Charges; the content of the material that you may find on or through the Access Service; goods and services available online through the Access Service; and procedures for reporting complaints regarding a person’s online conduct.
Astound’s Online Policies, including the following list of Prohibited/Abusive Activities, are part of your subscriber agreement. Please note that if you engage in any such activities, Astound may immediately suspend or terminate your account.
As explained in your subscriber agreement, your use of Astound Internet Access Service must be governed by all applicable laws and regulations, including all applicable local, state, national, and international laws and regulations. In addition to other applicable laws, this includes all laws relating to copyright, trademark, trade secrets, obscenity, defamation, rights of privacy and publicity, false advertising, and fraud.
In addition to such laws and regulations, when using the Access Service you must use your best efforts to avoid interfering with any other person’s use and enjoyment of the Access Service. You must also ensure that your use of the Access Service is governed by generally accepted rules of proper Internet conduct.
Please use your best judgment, be respectful of other subscribers, and take the time to review the activities listed below. These activities are not proper Internet conduct and are prohibited activities on the Access Service. Following these rules will ensure that everyone has an enjoyable Access Service experience.
1. Prohibited / Abusive Activities
For purposes of the Prohibited/Abusive Activities, the term “content” means information or material of any type capable of being posted or transmitted on or through the Access Service, including material in print, graphic, pictorial audio, or audio-visual form.
When using the Access Service:
Defamation. You agree not to post or transmit any content in violation of any applicable law of libel or defamation in the United States or elsewhere.
Fraud. You agree not to post or transmit any fraudulent content on or through the Access Service. This includes any content that you know or have reason to know is false, and that you intend for others to rely on.
False Advertising. You agree not to post or transmit on or through the Access Service any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations.
Unsolicited Advertising. You agree not to post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation to other subscribers, individuals, or entities, except in those areas (e.g., classified advertisement areas) that are designated for such a purpose. You further agree not to involve or associate Astound in any way with the posting or transmission of unsolicited advertising, promotional materials, or other forms of solicitation, including but not limited to unsolicited advertisements sent from another service provider advertising an Astound-hosted web page, and unsolicited advertisements sent from another service provider which request that replies be sent to an Astound email address.
Copyright Violations. You agree not to post or transmit on or through the Access Service any content that infringes another person’s or entity’s copyright in all or any part of the content.
Trademark, Service Mark, and Trade Dress Violations. You agree not to post or transmit on or through the Access Service any content that infringes, dilutes or otherwise violates another person’s rights in its trademarks, service marks, trade dress, or other indicia of origin.
Trade Secret Violations. You agree not to post or transmit on or through the Access Service any content that reveals trade secrets or other confidential or proprietary information belonging to another person or other entity.
Obscenity. You agree not to post or transmit any obscene or pornographic content, including, but not limited to, child pornography, on or through the Access Service.
Harassment, Threats, and Abuse. You agree not to use the Access Service to harass, intimidate, threaten, or abuse any person or entity, by any means, including the use of vulgar, hateful, racially or ethnically offensive, sexually harassing, or otherwise objectionable content.
False Pretenses. You agree to not use the Access Service to impersonate any person, including but not limited to, an Astound official or an information provider, guide, or host, or communicate under a false name or a name that you are not entitled or authorized to use in all forms of online communication, including, but not limited to, screen names, subscriber profiles, chat dialogue, and message posting.
Chain Letters. You agree to not post or transmit chain letters, or letters or messages that offer a product or service based on the structure of a chain letter, on or through the Access Service.
Inappropriate Content. You agree not to post or transmit on or through the Access Service content that is patently inappropriate material under the circumstances — e.g., content or topics not related to the topics focused on by the participants in a particular news group or mailing list.
Scrolling. You agree not to cause the screen to “scroll” faster than other subscribers or users are able to type to it, or any action to a similar disruptive effect on or through the Access Service.
Disruptive Activities. You agree not to use the Access Service to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects use of the Internet by other subscribers, users, individuals, or entities.
Violations of Service Providers’ Rules. You agree to not use the Access Service to violate any operating rule, policy, or guideline of any other online service provider or interactive service.
Multiple Access. You agree that this Agreement is not transferable. You agree not to simultaneously access the Access Service for more than one session at any time.
Abuse of Astound Procedures. You agree not to make false or unverified complaints against any Astound subscriber, or otherwise abuse any of Astound Complaint Response Procedures.
Systems Abuse. You agree not to abuse Astound’s system, or any other system accessible through the Internet via Astound, by causing any harm to the system so that it inhibits or negatively impacts the ability of other users to effectively use such system. You further agree not to compromise or attempt to violate security at Astound or elsewhere, including but not limited to, attempted access of any data, server, or account that you are not expressly authorized to access.
SPAM. You agree not to post or cross post, regardless of content, copies of the same message to twenty (20) or more newsgroups.
Support Abuse. You agree not to harass, threaten or abuse authorized representatives of Astound, including but not limited to tech support representatives, customer relations representatives, and sales representatives, or otherwise abuse Astound’s support services.
Inappropriate software, products, and services. You agree not to post, transmit, promote, or otherwise make available any software, product or service that is illegal, violates the rights of Astound or a third party, or is designed to violate this Agreement. Such software, products or services include, but are not limited to, programs designed to send unsolicited advertisements (i.e. “spamware”), services which send unsolicited advertisements, programs designed to initiate “denial of service” attacks, mail bomb programs, and programs designed to gain unauthorized access to networks on the Internet.
Reselling. You agree not to resell Astound services or products without an express written agreement with Astound to do so.
Web Space usage. You will utilize up to 10MB (ten megabytes) of web space which Astound provides that is created automatically when you connect to the FTP server ftp.astound.com without additional charge. Astound may, in its sole discretion, provide you with a greater allocation of web space at Astound’s then-prevailing rate. Astound reserves the right to monitor web space usage and enforce web space use restrictions, which may include, but not limited to, the deletion of files and other materials that utilize web space exceeding a Subscriber’s disk space allocation.
Theft of Service. You acknowledge that the right to the use of, and any benefits that may be derived from, the Access Service is personal to you and is being provided by Astound as partial consideration of your agreement to pay the charges applicable to your account. You agree not to connect the Access Service or allow the Access Service to be connected by others to any other computers, located either on or outside your premises, than are reflected on your Access Service account with Astound. The Access Service may not be used to facilitate or operate as an Internet Service Provider, and you further agree not to distribute, resell, share or otherwise allow others to utilize the Access Service, either free of charge or for consideration. You acknowledge that any unauthorized receipt of the Access Service constitutes theft of service, which is a violation of Federal law and can result in both civil and criminal penalties. Astound will prosecute violations to the fullest extent of the law.
2. Content of Online Material
The Access Service provides access to information, communications, software, photos, video, graphics, music, sounds, services and other material located both on Astound computer servers and on the Internet (“Content”). You should be aware that the Internet contains Content, goods and services that you may find improper, inaccurate, misleading, defamatory, obscene or otherwise offensive. Such Content may not be appropriate for you or for any minors who may be accessing the Internet through your account.
As a matter of policy, Astound does not pre-screen Content placed on Astound computer servers by any of its subscribers. Moreover, Astound does not have the practical ability to monitor, review, or restrict access to Content on Astound servers prior to its transmission or to monitor all communications between parties. Thus, there may be Content on Astound servers which may violate Astound rules, and you may receive offensive and unsolicited Content that Astound cannot control.
Astound retains the right to remove Content from Astound servers that violates its subscriber agreement (including these Online Policies). In particular, Astound reserves the right to remove or block access to material if it receives appropriate notice that such material infringes the proprietary rights of a third party, has actual knowledge of such infringement, or is aware of facts or circumstances from which infringement is apparent. However, the Access Service provides access to users who are not a part of the Access Service and Astound does not have the capability to monitor, review, remove or restrict access to any Content made available by third parties on the Internet.
Accordingly, Astound cannot be responsible for any conduct, Content, goods, and services available on or through the Access Service. Astound suggests that concerned parents consider using one of the commercially available software programs capable of restricting access to sexually explicit material on the Internet. However, no parental control software is perfect. Your use of such software is solely at your own risk. Astound makes no warranties or representations as to the accuracy, completeness, or usefulness of any parental control software or service.
3. Privacy of Communications
Astound intends to respect its subscribers’ privacy and will not randomly monitor or disclose the contents of private e-mail or private chat room communications. However, you agree that Astound has the right, but not the obligation, to monitor or disclose the contents of private communication, if Astound, in its sole discretion, reasonably believes that such action is necessary: (a) to comply with applicable law or valid legal process; (b) to protect Astound rights or property; or (c) in emergencies when a person’s physical safety is at issue.
In addition, Astound reserves the right under appropriate circumstances to disclose the identity of a subscriber to third parties in response to a valid legal subpoena and to otherwise cooperate with legitimate police inquiries and lawful civil proceedings.
4. Online Goods and Services
Astound does not control or take responsibility for any Content, goods, or services which independent third parties may available on or through the Access Service. Subscribers may receive blind opportunity advertisements, pyramid schemes, and other “get rich quick” schemes on or through the Access Service. These should be avoided or approached with ample skepticism. Please remember that Astound does not endorse, warrant, or guarantee the accuracy, completeness, usefulness, quality, or availability of any such Content, goods, or services, and your use thereof is solely at your own risk.
Through use of the Access Service, you may access certain Internet services, products and other services from entities other than Astound for which there is a charge. You agree that all such fees or charges for such products and services are your sole responsibility and not the responsibility of Astound. You are also advised that you are solely responsible for protecting the security of your credit card and other methods of payment from unwanted or unauthorized charges for Internet based transactions. Astound does not endorse or warrant any third-party products, services, or content that are distributed, provided, advertised, or otherwise made available over the service.
You should use your best judgment and exercise caution when purchasing a product or service through the Access Service. Astound will not be a party to, or in any way be responsible for, monitoring any purchases or other transactions between you and any other persons providing Content, goods, or services on or through the Access Service. Astound assumes no responsibility for any such transactions and will not mediate disputes relating to such transactions. Astound disclaims any responsibility for any such transactions even where the Access Service features or displays a link with a particular World Wide Web site.
5. Account Charges
Your monthly account charges are payable in advance. If you terminate your account, you will receive a prorated refund for any access time credited to your account, less any applicable termination fee. However, if your account is terminated by Astound because of violations of Astound’s subscriber agreement (including these Online Policies), you will not be entitled to a prorated refund, such forfeiture being agreed to you and Astound as liquidated damages and not as a penalty and additionally, you may be subject to a termination fee.
You are responsible for all activities and charges associated with your account. If any unauthorized charges are made on or through your account, you are responsible for such charges until you notify Astound of a breach of security by calling Astound at 1-800-746-4726 and change your password. Please be advised that the contact person or listed owner of the Astound Internet Account is solely responsible for activities conducted through, on or with their Astound Internet Account, including activities by other persons (including minors) whether or not authorized by such contact person or listed owner. If you, or someone to whom you have given access to your account, violates the Astound Internet Access Agreement, your account may be terminated.
If you pay by credit card, you expressly authorize Astound to charge the credit card account number associated with your Account for any Access Service charges that accrue from month to month, biannually, annually, or any other subscription term. You reauthorize Astound to charge your designated credit card account each time you use the Access Service. This authorization will remain valid until you terminate your authorization in writing. Astound may immediately terminate your account, in Astound’s sole discretion, for declined credit cards, returned checks, or any other non-payment of account charges.
A billing cycle will begin on the date you purchase the Access Service and will continue for one month from that date. A new billing cycle will begin on the anniversary date of the day of the month on which you purchased the Access Service.
Payment on your account will be considered to be past due if payment of your account charges is not received by the payment due date set forth on your invoice. If your account is still unpaid thirty (30) days after the due date, we may suspend or terminate your Access Service.
If any instrument received in payment is returned to Astound unpaid, your account will be considered to be in default, and in addition to the amount due, you will be subject to a returned check charge in the amount set forth in the applicable rate card. If your account is canceled or interrupted for non-payment, you must continue to pay your monthly account charges. Only your written request to terminate your account will relieve you of your obligation to pay your monthly account charges, and in this case, you will remain liable for any charges that may have accrued to your account up to the effective date of such termination.
If your account is in default, you are subject to an interest charge of one and one-half percent (1.5%) per month, or the maximum allowable rate under state law. If you default on your account, you agree to pay Astound its reasonable expenses, including attorneys’ fees and collection agency fees, incurred in enforcing Astound rights under the Astound Internet Access Agreement.
6. Astound’s Complaint Response Procedures
Astound’s dedication to customer service means that Astound takes seriously and attempts to respond to all complaints about its subscribers’ use of the Internet. This means complaints by both Astound subscribers and complaints by other Internet users. Astound believes that its customers should be able to enjoy full use of the Internet without interference by persons who use the Internet in an improper or unlawful manner.
Astound will follow the Complaint Response Procedures described below to respond to complaints from subscribers and others about Astound subscribers.
Astound will respond to any complaint that involves online activities that are Prohibited/Abusive Activities. In particular, Astound will respond to complaints that material stored on its system at the direction of one of its subscribers or for system caching purposes or to which Astound provides a link or other reference infringes another person’s copyright as provided for in the Digital Millennium Copyright Act (a “Copyright Complaint”) or otherwise violates the criminal or civil laws of the United States, the several states or a foreign country.
Please note that Astound has designated an agent for receiving and processing such Copyright Complaints. The contact details regarding such agent are as follows:
650 College Road East, Suite 3100
Princeton, NJ 08540
How to Submit a Complaint:
1. Form of Complaint.
Complaints may be submitted by e-mail (firstname.lastname@example.org) or mail.
2. What Information Should be Submitted.
A. General Complaints
(i) The IP address used to commit the infraction.
(ii) The date on which the infraction was committed.
(iii) The time at which the infraction was committed (if applicable).
(iv) The time zone relevant to (b) and (c) above (if applicable).
(v) Some evidence of the infraction.
E-mail with full header information provides all of the above criteria. Syslog files usually provide all but (iv). Other situations will require different methods of providing the above.
B. Copyright Complaints
If a complaining party wishes to make a Copyright Complaint, it should submit the following information:
(i) Identification of the copyrighted work claimed to be infringed (or if multiple works are claimed to be infringed at a single site, a representative list of such works).
(ii) Identification of the material that is claimed to be infringing or in the case of a reference or link, identification of the reference or link to the allegedly infringing material. Please provide information sufficient to locate such material or reference or link on Astound’s system.
(iii) The address, telephone number, and/or email address of the complaining party or its client.
(iv) A statement that the complaining party or its client has a good faith belief that use of the allegedly infringing material is not authorized by the copyright owner, the owner’s agent or the law.
(v) A statement that the information being given is accurate.
(vi) If the complaining party is not the copyright owner, a statement, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.
(vii) A physical or electronic signature of a person authorized to act on behalf of the owner of an allegedly infringed exclusive right.
(viii) If the material is stored on Astound’s system for caching purposes, a statement confirming that the material has been removed or access-disabled from the originating site or that a court has ordered such removal or disabling.
If Astound receives a Copyright Complaint containing the information specified above, it shall promptly remove or block access to such materials.
C. Subscriber Counter Notice
However, if the complaint arises out of a claim that the infringing material was stored on Astound’s system at the direction of one of its subscribers, Astound shall attempt to notify the relevant Astound subscriber of the action taken. If the subscriber believes in good faith that the material was removed or access blocked as a result of a mistake or misidentification, that subscriber may send a counter notice to Astound’s agent. Such counter notice should include the following:
(i) Identification of the material that has been removed or to which access has been blocked and the location on the Astound system where the material appeared.
(ii) A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
(iii) The subscriber’s name, address and telephone number
(iv) A statement that the subscriber consent to the jurisdiction of the U.S. District Court for the federal district in which the subscriber resides and that the subscriber will accept service of process from the complaining party or its agent.
(v) The subscriber’s physical or electronic signature.
Upon receipt of such an appropriate counter notice, Astound shall promptly replace the removed material and/or cease disabling access to it unless Astound first receives appropriate notice from the complaining party that it has filed a law suit seeking a court order to restrain the subscriber from engaging in the allegedly infringing activity.
Liability for Misrepresentations.
Please note that any person who knowingly misrepresents to Astound that material is infringing shall be liable to Astound and/or the alleged infringer for any damages (including costs and attorneys’ fees) suffered or incurred by Astound and/or the alleged infringer as a result of Astound’s relying on such misrepresentation and removing or disabling access to such material.
Similarly, any person who knowingly misrepresents to Astound that the material was removed or access blocked by mistake or misidentification shall be liable to Astound and/or the copyright owner or its authorized licensee for any damages (including costs and attorneys’ fees) suffered or incurred by Astound and/or the copyright owner or its authorized licensee as a result of Astound’s relying on such misrepresentation and replacing such removed or blocked material.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.