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Winter Storm Warning

Illinois Storm Warning: A Tornado Watch and Wind Advisory are in effect for Chicago and the surrounding area. Thunderstorms are expected tonight. Some storms may be severe with damaging winds, large hail, and isolated tornadoes possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More >>

Storm Warning
We're here for you

Indiana Storm Warning: A Wind Advisory is in effect for Evansville and the surrounding area. Thunderstorms are expected tonight. Some storms may be severe with damaging winds, large hail, and isolated tornadoes possible. Please be patient, take precautions, follow advisories, and, above all, stay safe. Be assured that when weather events threaten our area, we take appropriate measures to monitor and respond to the possible impact of the storm. More >>

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Our pledge to you

We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every time.

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Award winning customer service

Our customer service teams are locally based and our 24/7 customer support is award winning – ready to help!

money back guarantee

Money back guarantee

If you are not completely satisfied with your services within 30 days of your installation date, we’ll refund your first month of charges*

no contracts

No contracts

With Astound Broadband, you are never locked into a mandatory contract!

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On time guarantee

We value your time. If we are not on time, we will give you a $20 credit.

Service appointments

Convenient appointment windows.

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Easy to read bill

You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read.

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1st time resolution

We’ll make every effort to resolve your issue the first time. Personal service and putting you first in everything we do.

pledge

When we say we’re here
for you, we mean it.

A better kind of company

We will do what we say we're going to do. We live by our customer pledge to provide the best possible experience for our customers.

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We're certified

Our technicians receive advanced training that makes them part of an elite technical team. SCTE, Society of Cable Telecommunications Engineers, certification delivers expert technical experiences for our customers.

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Tech on time

When you schedule an appointment for a technician to visit your home, you can confirm your technician’s arrival. Please have your account user name and password ready.

Powered by your recognition

Thank you to our customers for voting us one of the best ISPs nationwide.

About Astound Broadband

Astound Broadband has been a part of your community for years providing award-winning internet service and 24/7 local customer support. We’re evolving to better serve you, your passions, your work, your life. We’re evolving so that you can connect to a world of astounding possibilities.

Join our team

Learn about our company culture and explore opportunities, check us out…

Disclaimers

A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission, where available. ©2022 Ziff Davis, LLC. All Rights Reserved.

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

*30-day money back guarantee is available on Astound TV, Internet, and/or phone service and applies to charges incurred for standard installation, activation, equipment, monthly service charges, line of business upgrades and taxes associated with these charges. Guarantee is not applicable to custom installation, device purchases, transactional TV purchases, transactional phone purchases or other fees and surcharges. Requests for money back must occur within 30 days of installation or change of service. Customers must not have subscribed to applicable service within the previous 90 days. Limit of one money back request per eligible service within a single 90-day period. Customers who continue to have other Astound Broadband services will receive a credit on the next available billing statement. Customers who cancel all services will receive a credit to be applied against any outstanding account balances, if any, and shall receive a refund for any remaining amount. Customers must terminate service and return all equipment in order to receive the 30-day money back guarantee.