How to set up your new TV equipment
To keep up with the growing demand for high speed internet and crystal-clear TV, we’re improving the core of our network. These upgrades will:
- Increase your internet speeds.
- Improve TV picture quality.
- Give your connection even better reliability.
- Prepare your home for future technology.
Action needed
Replace your TV Box
To take full advantage of the upgraded network, Astound TV customers will need to replace their current TV equipment.
We’ll be in touch soon with next steps (either shipping you new equipment or scheduling your installation with one of our helpful technicians).
Already received your box?
Don’t forget to plug it in and follow the setup steps to avoid service interruptions.
What you can expect
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- Monthly charges should not change.
- Your Channel lineups and Channel Numbers will change.
- You’ll be moved to the Astound TV (IPTV) lineup.
- The new lineup doesn’t have duplicated SD and HD channels.
- You’ll receive a physical copy of the new lineup in the mail.
- Your new TV box will connect directly to the internet.
- The new equipment requires an HDMI-compatible television
- If you do not have an HDMI-compatible television, you can return both your old TV Box and your new, unused one.
- Recordings and season passes on your old TV box will no longer be available.
- CableCARDs will no longer function if you are using your own set‑top box.
What you’ll get after the upgrade
Once the work is complete and your equipment is up to date, you’ll enjoy:
- Faster download and upload speeds.
- Stronger, more consistent connections.
- Better picture quality and streaming performance.
- A network built for the future—smart homes, gaming, video calls and more.
- A voice control remote.
Quick links
Looking for something else?
Check out Astound Support Center for all help and support related information.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.