We are committed to doing everything we can to provide you with advanced services, along with exceptional customer care, and wanted to ensure you are informed about an upcoming event.

California will hold virtual public telecommunications hearings regarding the quality of your phone service. There are two hearings scheduled on April 18, 2023 at 2 pm and 6 pm and two hearings set for May 3, 2023 at 2 pm and 6 pm.  You may watch or participate at www.adminmonitor.com/ca/cpuc or by phone at 1-800-857-1917 (English: 1767567#; Spanish: 3799627#).  For additional information, please visit msg.cpuc.ca.gov/pph.  Share your thoughts: apps.cpuc.ca.gov/c/r2203016.

Should you have any questions, please reach out to the CPUC advisor office via phone: 1-866-849-8390 (toll-free) or 1-415-703-2074 or email at Public.Advisor@cpuc.ca.gov and reference “Rulemaking 22-03-016”.

The schedule for the PPHs is as follows:

The PPHs are remote and are not in-person or in a physical location.

Why am I receiving this notice?

The California Public Utilities Commission (CPUC) wants to hear from you. Virtual public hearings have been scheduled on April 18, 2023 at 2 pm and 6 pm and two hearings set for May 3, 2023 at 2 pm and 6 pm, to hear your comments, concerns and opinions regarding the quality of your telephone, mobile telephone, and Voice over Internet Protocol (VoIP) service, with a particular emphasis on service outages and service restoration. Your participation by providing comments can help to inform the CPUC on these issues. You can watch a livestream of the hearings or participate via telephone. You can also submit comments by mail or post them on the CPUC’s public comment portal.

How does this process work?

This rulemaking is considering revising existing service quality requirements for telephone service, as well as adopting new standards for mobile telephone service and VoIP service. The rulemaking is assigned to a CPUC Administrative Law Judge and a Commissioner, who will consider proposals and evidence presented during formal processes, and then issue a proposed decision. Any CPUC Commissioner may sponsor an alternate decision with a different outcome. The proposed decision, and any alternate decisions, will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting. Parties involved in the rulemaking include the Public Advocates Office. The Public Advocates Office is an independent consumer advocate within the CPUC that represents customers to help them obtain the lowest possible rates consistent with reliable and safe service levels. Find out more here: 1-415-703-1584, email PublicAdvocatesOffice@cpuc.ca.gov or visit PublicAdvocates.cpuc.ca.gov.

Contact the CPUC:

Please visit apps.cpuc.ca.gov/c/R2203016 to submit a public comment about this rulemaking to the CPUC. You may also mail written comments to the CPUC’s Public Advisor’s address below. For more information on participating in the public hearing, submitting comments, to request special assistance, or to request a non-English or Spanish language interpreter, please contact the CPUC’s Public Advisor’s Office at least five days prior to the hearings.

CPUC Public Advisor’s Office

505 Van Ness Avenue
San Francisco, CA 94102
Phone: 1-866-849-8390 (toll-free) or 1-415-703-2074
Email: Public.Advisor@cpuc.ca.gov
Please reference Rulemaking 22-03-016 in any communications you have with the CPUC regarding this matter.