Prepare. Plan. Stay Informed.
When major weather events threaten our area, we take extra measures to deploy a variety of technical resources: generators, fuel, extra fiber-optic cable and specialized tools to strategic locations near the potential path of the storm, so we can respond immediately to any interruptions.
Before the Storm
- Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit www.ready.gov
- Keep your Astound Broadband account information and our contact phone numbers handy. Contact us for more information.
- Stay informed by listening to radio and TV bulletins and by reading our website updates.
- Report any low-hanging cable lines before a storm.
After the Storm
- Stay inside your home until your Emergency Center advises otherwise. Always remember to stay away from fallen wires.
- Keep debris clear of cable pedestal.
- We will keep you informed of restoration progress on our website here. Also connect with us on Facebook and Twitter for information and available updates.
Power outages are possible
Should you lose power to your home, cable and Internet services cannot be restored until electrical power from your local power company is back up and running. We will be monitoring this event closely to manage your service needs during this event.
Your safety and the safety of our team members are important to Astound Broadbrand. Please follow any travel and weather advisories. Visit this page for ongoing news and updates.
Please be aware of your surroundings and do not touch any down lines and wires.
When to contact us
|YOUR SITUATION||DO YOU NEED TO CONTACT US?|
|You do not have electrical power at your home.||NO. Your home TV, High Speed Internet and Voice services depend on electrical power.|
|You have electrical power at home and no one in your neighborhood has cable.||NO. We are already aware of and working to restore services.|
|You have electrical power, but do not have cable service and your neighbor’s cable is working.||YES. Restoring your services may require additional technical support. Please contact us.|
|The cable that connects directly to your home (the service drop) is down.||YES. To restore your service, the service drop must be repaired. Please contact us.|
YOUR SITUATIONYou do not have electrical power at your home.
DO YOU NEED TO CONTACT US?NO. Your home TV, High Speed Internet and Voice services depend on electrical power.
YOUR SITUATIONYou have electrical power at home and no one in your neighborhood has cable.
DO YOU NEED TO CONTACT US?NO. We are already aware of and working to restore services.
YOUR SITUATIONYou have electrical power, but do not have cable service and your neighbor’s cable is working.
DO YOU NEED TO CONTACT US?YES. Restoring your services may require additional technical support. Please contact us.
YOUR SITUATIONThe cable that connects directly to your home (the service drop) is down.
DO YOU NEED TO CONTACT US?YES. To restore your service, the service drop must be repaired. Please contact us.
Frequently Asked Questions
I have TV service but it goes in and out and the picture quality is not as good as usual.
Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience a brief disruption to your cable services or degradation of picture quality as commercial power continues to be restored throughout the area.
I do not currently have electrical power and am experiencing a disruption to my TV, Internet or Phone services. Should I contact Astound Broadband to schedule a service call?
If electrical power has not been restored to your home, cable services cannot yet be restored. Please wait to contact us until commercial power at your home has been restored.
My power is back on. Why don't I have internet or TV yet?
Power and internet plants and lines are different systems. In some cases, a major storm may cause damage to our network, lines or fiber. When it is safe and accessible for our crews, we actively repair damage to our network from fallen trees and other storm-related issues. There may also be some pockets that are currently inaccessible due to unsafe conditions. In these areas, we work closely with local authorities to access damaged areas as soon as it is safe to do so.
My neighbor has TV, Internet or Phone services, but I am experiencing a service disruption.
If you have electrical power at your home, but no TV, Internet or Phone service, please contact us. Please wait to contact us until commercial power has been restored to your home.
*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.