Internet & TV Services for your move
Astound Broadband makes it easier than ever to get the best Internet, Digital TV and Phone services. With flexible appointment windows, 7 days a week with two-hour windows, and great moving deals — we’ll have you connected to the entertainment you love before you’ve unpacked.
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To be recognized as a top Internet provider, it starts with speed. But speed alone is not enough! Astound Broadband has also been awarded for elements such as satisfaction with reliability, tech support, and customer service.
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*A trademark of Ziff Davis, LLC. Used under license; Where Available. Reprinted with permission. ©2022 Ziff Davis, LLC. All Rights Reserved.
Frequently asked questions
How long does it take for services to be installed at my new home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligibility for self-installation then services can be activated as soon as you move in.
Can I install the equipment myself?
Yes, you can set up your Astound Broadband modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment.
Can I use my own modem?
Yes, customers can bring their own modem in Astound Broadband service areas.
Can I transfer my services if I am an existing customer?
It’s easy to transfer services to your new home — give us a call: 1.800.427.8686. A friendly rep is waiting to help you!
How far in advance should I set up Astound Broadband internet at my new home?
It is recommended that you schedule the installation of your services 30 days prior to moving into your new home.
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*Internet download speeds may vary and are not guaranteed. Certain equipment may be required to receive advertised speeds. Observed speeds may vary based on device connection & other factors outside of Astound’s control. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. See astound.com/yourspeed for why speeds may vary. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Modem required for internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.
Offer valid only for new residential Astound powered by RCNWaveGrandeenTouch customers or previous customers with account in good standing who have not had our service within the last 90 days.
Non-standard installation may require additional outlet and special wiring fees. Any additional services, such as equipment, premium channels and other tiers of service are subject to an additional charge and regular increases.Astound Broadband substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Additional fees apply for taxes, surcharges, equipment, activation and installation that are not included as part of the package and are subject to change. No contract is required to take advantage of the promotional pricing and savings. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Any additional services, such as equipment, add-on channels and other tiers of service are subject to an additional charge and regular increases. Visit www.astound.com/official-notice for additional terms and conditions. Other restrictions may apply.
A One-Time Activation fee of $9.99 in addition to your installation charges will be applied. The activation fee offsets a portion of our cost of setting up your account, allocating and restocking equipment to our inventory, activating your devices (boxes/modems) on the network, and connecting your home to RCNWaveGrandeenTouch services.
Price does not include Network Access and Maintenance FeeInternet Infrastructure FeeNetwork Access and Maintenance FeeNetwork Access and Maintenance Fee up to $9.77of $9.77of $9.77of $6.77/month, which is subject to change. Network Access and Maintenance FeeInternet Infrastructure FeeNetwork Access and Maintenance FeeNetwork Access and Maintenance Fee helps defray costs associated with building and maintaining our fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption. This fee is neither government-mandated nor a tax, fee or surcharge imposed by the government; it is a fee that Astound Broadband assesses and retains.
Astound TV service needed to access other levels of service. Astound TV equipment required on each TV. Certain TV packages/tiers require minimum subscription to other levels of TV services. Rates subject to change based on programming cost increases. Availability of channels, packages, TV tiers and other offerings may vary by location and are subject to change. Call for details.