Astound’s acquisition of WOW!’s Illinois and Indiana service areas will be joining the existing Astound system in Illinois, and acquisition of the Broadstripe powered by WOW! broadband network in Anne Arundel County, Maryland will be joining our existing Astound system in Maryland and metropolitan Washington, DC. Our robust fiber-rich network assets will allow us to deliver even more communications services to customers in the Chicagoland, Northwest Indiana, Evansville, and Anne Arundel County areas, offering both residential and business customers new products and services. Our immediate focus will be on continued excellence and customer service support. We also expect to leverage the best practices we offer today from our family of companies to continue to provide current customers with the best services possible.

You may have previously seen our communications that RCN acquired the systems that support the WOW! and Broadstripe powered by WOW! service areas. RCN is becoming Astound Broadband powered by RCN. Our commitment to bring our customers exceptional care is still the same.

We offer Astound Broadband services across the country and are the sixth largest telecommunications provider, serving eight of the top ten metro markets in the United States providing critical infrastructure to local communities. The company offers residential, business and enterprise class broadband Internet, telephone and cable TV services using their own fiber-rich network. Astound Broadband services are provided to over one million customers in California, Illinois, Massachusetts, Oregon, New York, Pennsylvania, Texas, the DC metro area, and Washington State as well as in Indiana through WOW! powered by RCN and Anne Arundel County, Maryland through Broadstripe powered by RCN. The Astound Broadband name reflects both the evolution of the company as well as its vision for the future.

All existing services and customer support will continue without interruption. RCN previously became your service provider¹ but communicated with you under the WOW! brand for a limited time as we complete the transition of operations to Astound. During this transition, customers continue to receive the same quality services that they enjoyed from WOW!. If any changes are made in the future, we will communicate them in advance.

All existing services and customer support will continue without interruption. RCN became your service provider¹ but communicated with you under the WOW! brand for a limited time as we complete the transition of operations to Astound. During this time, customers continue to receive the same quality services that they enjoyed from WOW!. If any changes are made in the future, we will communicate in advance.

We are committed to giving customers the best value and service. Our long-term focus is to introduce new offers featuring greater value and convenience for customers. Current package prices and promotions will remain the same and, if any changes are made in the future, we will communicate in advance. ²

We want the transition to be as smooth as possible, so it will take several months for the transference of systems to occur. We will provide you with more information as we make progress.

Yes, WOW! customers will continue to receive bill statements and other communications using the WOW! brand during the transition period. Beginning in the second quarter of 2022, former WOW! and Broadstripe powered by WOW! customers will receive bill statements and other communications using the Astound brand. Rest assured that Astound Broadband is powered by RCN. If any further changes are made in the future, we will communicate in advance.

We will maintain the same high level of support you have been enjoying. If any changes are made in the future, we will communicate in advance.

Until the transition is complete, you should continue to call the numbers you have been calling during the transition. If any changes are made in the future, we will communicate in advance.

For Customer Service, Billing or Service, please call:

• Anne Arundel County area: 410-987-9300

Until the transition is complete, you should continue to send payments to the same address. If any changes are made in the future, we will communicate in advance.

Anne Arundel / Millersville
BROADSTRIPE
PO BOX 62436
BALTIMORE, MD 21264-2436

During the transition period, you do not need to do anything with your autopay. It will process on your scheduled date. No need to change or contact your bank/credit card company. If any changes are made in the future, we will communicate in advance.

We have a best-in-class network of partners and look forward to welcoming WOW! and Broadstripe powered by WOW! partners to our network. Partners will realize several benefits as Astound expands on WOW!’s existing capabilities in the long-term, including the addition of advanced product offerings. If any changes are made in the future, we will communicate in advance.