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Astound preparedness

Important Coronavirus information

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Our Continued Commitment

We hope you and your loved ones are remaining healthy and safe. We continue to pay close attention to developments about the COVID-19/Coronavirus outbreak, and take very seriously the critical role we play in keeping you and our communities connected during these unprecedented times. We also continue to do our part to prevent the spread of the virus to keep our customers and employees safe as global, national and local efforts continue to evolve. We want to share our latest updates.

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Meeting Our Customers’ Needs

Our networks are engineered and built for capacity, speed, reliability, and expansion. We continue to see optimal performance of our network and our engineers and operations centers are working 24/7 to meet shifts in usage patterns and increased traffic. We remain vigilant in monitoring our network and support systems. While many of us are still working, learning and connecting from home, we’re here to ensure you receive the fastest and most reliable connections and service.

Keeping you and our employees safe

All of our employees continue to follow CDC guidelines to help prevent the spread of the virus. If any of our employees has symptoms, they stay home. We also take additional safety steps when dealing with others. We are using our best efforts to stock our offices and service vehicles with hand sanitizers and our installers and technicians with vinyl gloves and masks for added security as long as supplies last. In addition, we have increased the frequency of cleaning our lobbies and offices.

As local communities have responded to COVID-19, we continue to stay on top of the changing environment and make adjustments to keep customers and employees safe.

We have instituted protocols that will help us service your home.

  • There may be a need to visit your home in the near future. We are following health and safety precautions that will protect your family and our employees during our visit. For details, see our video.
  • If we need to visit your home or you wish to visit one of our retail/payment centers, please be mindful of your own health symptoms. If you or someone in your household has had a fever or cough, traveled to a high-risk area, have/had COVID or has been in contact with someone that had/has COVID in the last 14 days , we will reschedule your technician visit and ask that you do not visit our retail location.
  • All of our employees have been provided COVID-19 training program based on CDC guidelines to help them understand how to prevent the spread of the virus.
  • Our retail locations and field technicians will practice social distancing, have hand sanitizer, vinyl gloves and will wear masks while supplies last.
  • For the safety of our technicians and retail store agents, we ask you to wear masks and practice social distancing while we are in your home or while visiting our retail locations.

Keeping Americans connected

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Affordable Connectivity Program

As part of the federal infrastructure law, you can receive up to $30 off your internet service through the Affordable Connectivity Program (ACP). Astound offers plans that apply the ACP discount to lower your monthly cost of internet service.

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Internet First

The Internet First program is affordable Internet designed to help families and students in low-income households have reliable access for homeschooling, homework, accesing educational resources, and more.

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Our Team Is Here For You

If at any time you, your family or your business need us, our incredible support team will be there to offer you the best service possible. Our teams are working 24/7 to keep our customers connected to what they love, providing services and support to those who need it most, in the safest way possible. We’re grateful for all of our amazing employees and the work they are doing.

Community Care

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Feeding America

Thanks to the generosity of our customers and employees, we've committed over $210,000 to help Feeding America in their mission to make sure neighbors never go hungry.

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Making an impact

We’re here to provide more than the best customer experience you’ve ever had. We work hard because we are working for our neighbors, and we are committed to strengthening the communities where we live, work and raise our families.

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FAQs

Can’t find what you're looking for? Click here for all FAQs.

We have and will continue to proactively educate our employees on prevention and take precaution steps as identified by the CDC and local health officials to ensure they do not exhibit any symptoms and feel safe for themselves and our customers when entering a home.

We have taken steps as provided by the CDC plus we have put restrictions on travel, are postponing events, limiting the size of meetings, providing remote-work solutions. We continue to reinforce safe behavior in every environment – from customer homes and businesses to our stores and offices. We have ramped up cleaning schedules and continue to provide additional protective supplies and sanitizers, with a special focus on customer-facing locations and interactions.

Our network is engineered and built for capacity, speed, reliability, and expansion. In addition, we closely monitor network usage 24×7 to ensure there is ample capacity for an optimal customer experience. Even with more and more people working from home in response to the coronavirus COVID-19 situation, we continue to see optimal performance of the network with significant excess capacity as our network is designed for evening peak load use no matter the time of day. The additional usage during the day has had no impact on our service.

We continuously test, monitor and enhance our systems to ensure optimal performance and a reliable connection while also standing ready to address network issues that may arise with trained and seasoned local technicians. Our robust, fiber-rich network enables us to operate in interconnected footprints on the East and West coasts and in the Central U.S. with back-up capabilities for each.

Reliable communication is a critical tool during this time, so our customers, the public, and government agencies are all counting on us to have our services up and running. We are committed and ready to do our part in taking care of each other during this time – our customers, communities, businesses and employees. Thank you for choosing RCNWaveGrandeenTouch.

We have easy and convenient online and digital self-service tools to keep you connected to us at any time. You can manage your account and get customer support, chat with us, pay your bill, update account info, add TV packages, watch TV and more from the convenience and safety of your home.

We have and will continue to work with those residential and small business broadband and voice customers that have been impacted financially by the COVID-19 crisis. We are committed to working with customers to find affordable package options and payment plans.

Disclaimers

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.