Network upgrades and equipment update
Big Improvements Are Coming to Your Fiber Network
We’re upgrading our network to bring you a faster, more reliable experience — fiber network built for now and the future.
Why we’re upgrading
To keep up with the growing demand for high speed internet and crystal‑clear TV, we’re improving the core of our network.
These upgrades to your services will:
Increase your internet speeds.
Improve your TV picture quality.
Reduce outages and interruptions.
Prepare for future home technology.
Action needed
Replace your TV Box
To take full advantage of the upgraded network, Astound TV customers will need to replace their current TV equipment.
We’ll be in touch soon with next steps (either shipping you new equipment or scheduling your installation with one of our helpful technicians).
Already received your box?
Don’t forget to plug it in and follow the setup steps to avoid service interruptions.
What to expect during the node upgrade
We’re upgrading local nodes — the equipment that connects your neighborhood to the network.
Here’s what to expect:
- You may notice our crews working in your area.
- Brief service interruptions may occur during the work.
- You’ll receive updates if we need you to take action.
- Once complete, your service will be faster and more reliable.
How will this affect my Astound services?
As we enhance your neighborhood’s network, we’ll be replacing local nodes — the connection points that deliver your services. Here’s how it might affect you:
- You may experience brief interruptions in live TV, especially during early morning or overnight hours.
- On-demand and DVR features may be temporarily unavailable during the upgrade window.
- Internet speeds may slow or drop briefly while work is taking place.
- Outages typically last less than 30 minutes and often occur during off-peak hours.
- Once complete, you’ll see faster and more consistent speeds.
- If you use our home phone service, you may notice temporary disruptions in dial tone or call connectivity.
- Emergency services (911) may be briefly unavailable during outages.
- We recommend having a mobile phone handy just in case.
- Devices like smart home systems, streaming boxes, or gaming consoles may lose connection during short outages.
- Everything should reconnect automatically once service is restored.
after the fiber upgrade
What you’ll experience
Once the work is complete and your equipment is up to date, you’ll enjoy:
- Faster download and upload speeds
- Stronger, more consistent connections
- Better picture quality and performance
- A fiber network built for the future — smart homes, gaming, video calls, and more
need help?
We’re here for you
If you have questions about the upgrade or your TV box replacement:
- Call us at 1.800.427.8686
- Visit our support page
- Chat with us online
Frequently Asked Questions
How does this upgrade happen?
We’re upgrading our fiber-powered‡ network in a myriad of ways; during this time, some work may be obvious to customers and other work won’t be as apparent. Many upgrade activities occur inside our network, and while not evident, contribute significantly to a more advanced infrastructure.
How will this affect my Astound service(s)?
Service disruptions are not expected during network improvement activities. Our highly experienced teams work as efficiently as possible, taking care to ensure interruptions are avoided.
What if Astound isn’t upgrading the network in my neighborhood?
Even if work is not performed in your area, all customers benefit from the network improvements being made.
How will I know if and when Astound will be working in my neighborhood?
If needed, we’ll notify you via email and letter at least one week prior to beginning the work, then again while in progress, and once more after the upgrade has been completed.
What if I have trouble using my services after work is complete?
If you experience issues accessing the internet, simply restart your modem to get back online.
Where can I go if I have more questions?
Reach out to our Astound care team 24/7 via chat or by phone at 1.800.427.8686.
Looking for something else?
Check out Astound Support Center for all help and support related information.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
Whole Home WiFi: Activation and installation not included. Up to $40/mo for Whole Home WiFi equipment. Additional eero devices available for an additional cost, per device. ©2025 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA.